Comparison

Tidio vs Smartsupp

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Tidio

This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.

Highlights
  • Live chat with customers
  • AI-powered chatbots for lead generation
  • Quick response templates
  • Real-time visitor list
  • Detailed visitor information
  • Push notifications for new messages
Features
Read full description

The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed

About

Smartsupp

Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.

Highlights
  • AI chat assistants
  • Unified chat inbox
  • Automated messages & chatbots
  • Lead generation tools
  • Performance reports
  • Customer satisfaction insights
Features
Read full description

AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Screenshots

Tidio4 screens
Smartsupp4 screens

Verdict

The call

The clearest difference is rating: Tidio at 4.8 against Smartsupp's 4.1. Tidio also leads on in-app purchases (none vs 12) and review sentiment (83% vs 51%). On price, ads, monetization model and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Tidio asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Tidio holds the better App Store score, 4.8 against 4.1. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 143, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 51% of Smartsupp's.

UpkeepUpdate frequency

Tidio ships an update every 9 days, Smartsupp monthly. Both last shipped on September 22, 2026.

Scorecard5 real differences · 5 level
Tidio versus Smartsupp: the parameters behind the verdict, then further details
ParameterTidioSmartsupp
PriceFreeFree
Rating4.8 (4.8K ratings) — better4.1 (143 ratings)
Positive reviews82.8% of reviews — better50.9% of reviews
Number of ratings4.8K — better143
Update frequencyEvery 9 days — betterMonthly
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFreemiumFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.4 — better14.0
Further details — not scored
Size64 MB60 MB
Age rating17+4+
DeveloperTIDIO POLAND SP Z O OSmartsupp.com, s.r.o.

Customer experience

Tidio

All ratings4,769 ratings
Positive93.8%
Neutral2.4%
Negative3.9%
Written reviews466 reviews
Positive82.8%
Neutral4.1%
Negative13.1%

Smartsupp

All ratings143 ratings
Positive74.8%
Neutral4.9%
Negative20.3%
Written reviews110 reviews
Positive50.9%
Neutral3.6%
Negative45.5%

User reviews

Tidio

From 4.8K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Responsive and fast
  • 💡 Helpful chatbot features
  • 🤝 Great for customer communication
  • 💰 Affordable pricing

Room to improve

  • 🐛 Unreliable notifications
  • 🔄 Frequent app crashes and glitches
  • 🔒 Concerns about data privacy
  • 💰 Limitations in free plan
  • 📱 Mobile app lacking features

Smartsupp

From 143 App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Fast and reliable
  • ✅ Useful for live chat support
  • 💻 Works well on PC
  • ✨ Good free version

Room to improve

  • 🐛 Frequent crashes
  • ❌ Poor support
  • 📱 App not working on iOS
  • ⚠️ Scam alert (user reported)
  • 💸 High subscription fees

Bugs and requests

Tidio

Reported bugs

4 issues
  • Inability to stay logged in
  • Failure to show live chat messages
  • Blurring of customer information
  • Frequent app log-outs

Requested features

5 requests
  • Multi-account support
  • Customizable notification sounds
  • Improved mobile app functionality
  • Integration with other platforms
  • More detailed analytics and reporting

Smartsupp

Reported bugs

10 issues
  • App crashes on startup
  • Cannot log in
  • Chat not working
  • Messages not received
  • Notifications not working
Show 5 more
  • App freezes
  • App closes automatically
  • Error 404 on login
  • Connection failures
  • Inconsistent notifications

Requested features

7 requests
  • Allow writing messages when customer is offline
  • Option to set status to offline
  • Red badge for unread messages
  • Repeat notifications for new chats
  • Pre-chat options
Show 2 more
  • Dark mode
  • macOS application

In-app purchases

None

Tidio

No in-app purchases

11 purchases

Smartsupp

Subscriptions11
  • Standard Package Monthly$17.991 Month
  • Standard Package Monthly$30.991 Month
  • Standard Package Monthly$34.991 Month
Show 8 more
  • Pro Package Monthly$36.901 Month
  • Standard Package Monthly$59.991 Month
  • Pro Package Monthly2 variants$72.991 Month
  • Standard Package Annual$144.991 Year
  • Standard Package Annual$259.001 Year
  • Standard Package Annual$284.991 Year
  • Pro Package Annual$349.001 Year
  • Pro Package Annual$699.991 Year

Questions

Is Tidio free?
Tidio is free to download, with no in-app purchases.
Is Smartsupp free?
Smartsupp is free to download, with in-app purchases available.
Which has better reviews, Tidio or Smartsupp?
Tidio is rated higher. Tidio averages 4.8 out of 5 from 4.8K ratings, while Smartsupp averages 4.1 from 143 ratings.
Do Tidio or Smartsupp have ads?
Neither Tidio nor Smartsupp shows ads.
Which is updated more often, Tidio or Smartsupp?
Tidio ships an update every 9 days, and Smartsupp monthly. Most recently, Tidio was updated on September 22, 2026 and Smartsupp on September 22, 2026.

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