Tidio vs Smartsupp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
Smartsupp
Enhance online sales with AI-powered chatbots and live chat. Engage visitors 24/7, consolidate communications from multiple channels, and automate lead conversion. Gain insights into performance and customer satisfaction to foster loyalty.
- AI chat assistants
- Unified chat inbox
- Automated messages & chatbots
- Lead generation tools
- Performance reports
- Customer satisfaction insights
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AI, LeadGen chatbots, live chat, and more are waiting for you at Smartsupp. It’s a go-to tool if you want to grow your online sales. Turn your visitors into loyal customers and reach out to them on autopilot. With over 100,000 thriving webshops and websites leveraging our platform, Smartsupp has become a popular and reliable chat solution. And here are the capabilities that make it so: AI chat assistants are always available to engage with both customers and visitors, providing round-the-clock support and assistance. Have all your chats in one place whether it’s an email, Facebook Messenger or your website. Automated messages and chatbots, key components of our platform, to help you convert leads to deals seamlessly. Reports give you insights into chat performance, customer satisfaction, and help you identify potential buyers, as well as those customers who need extra attention. Your success is our success! Terms of Use (EULA) - https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is rating: Tidio at 4.8 against Smartsupp's 4.1. Tidio also leads on in-app purchases (none vs 12) and review sentiment (83% vs 51%). On price, ads, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Smartsupp sells 11 in-app purchases, starting at $17.99 per month. Tidio asks for nothing beyond the download.
Tidio holds the better App Store score, 4.8 against 4.1. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 143, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 51% of Smartsupp's.
Tidio ships an update every 9 days, Smartsupp monthly. Both last shipped on September 22, 2026.
| Parameter | Tidio | Smartsupp |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) — better | 4.1 (143 ratings) |
| Positive reviews | 82.8% of reviews — better | 50.9% of reviews |
| Number of ratings | 4.8K — better | 143 |
| Update frequency | Every 9 days — better | Monthly |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Freemium | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 14.0 |
| Further details — not scored | ||
| Size | 64 MB | 60 MB |
| Age rating | 17+ | 4+ |
| Developer | TIDIO POLAND SP Z O O | Smartsupp.com, s.r.o. |
Customer experience
Tidio
Smartsupp
User reviews
Tidio
From 4.8K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Responsive and fast
- 💡 Helpful chatbot features
- 🤝 Great for customer communication
- 💰 Affordable pricing
Room to improve
- 🐛 Unreliable notifications
- 🔄 Frequent app crashes and glitches
- 🔒 Concerns about data privacy
- 💰 Limitations in free plan
- 📱 Mobile app lacking features
Smartsupp
From 143 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Fast and reliable
- ✅ Useful for live chat support
- 💻 Works well on PC
- ✨ Good free version
Room to improve
- 🐛 Frequent crashes
- ❌ Poor support
- 📱 App not working on iOS
- ⚠️ Scam alert (user reported)
- 💸 High subscription fees
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
Smartsupp
Reported bugs
10 issues- App crashes on startup
- Cannot log in
- Chat not working
- Messages not received
- Notifications not working
Show 5 moreShow fewer
- App freezes
- App closes automatically
- Error 404 on login
- Connection failures
- Inconsistent notifications
Requested features
7 requests- Allow writing messages when customer is offline
- Option to set status to offline
- Red badge for unread messages
- Repeat notifications for new chats
- Pre-chat options
Show 2 moreShow fewer
- Dark mode
- macOS application
In-app purchases
Tidio
No in-app purchases
Smartsupp
- Standard Package Monthly$17.991 Month
- Standard Package Monthly$30.991 Month
- Standard Package Monthly$34.991 Month
Show 8 moreShow fewer
- Pro Package Monthly$36.901 Month
- Standard Package Monthly$59.991 Month
- Pro Package Monthly2 variants$72.991 Month
- Standard Package Annual$144.991 Year
- Standard Package Annual$259.001 Year
- Standard Package Annual$284.991 Year
- Pro Package Annual$349.001 Year
- Pro Package Annual$699.991 Year








