Smartsupp appears to be a legitimate app. The AppsHunter Legitimacy Score for Smartsupp is 88 out of 100 points across 7 verification signals from App Store and developer data.

Smartsupp User Reviews

Name: Smartsupp
Rating: 4.1 (143 reviews)

Smartsupp

Smartsupp.com, s.r.o.

🔧 Utilities

💼 Business

Customer Experience

Positive experience51.4% of reviews

Neutral3.6% of reviews

Negative experience45.0% of reviews

~ Based on 111 written reviews from the US App Store.

What users say about Smartsupp

Reviews of Smartsupp are mixed: the Business app is rated 4.1/5 from 143 App Store ratings. What users like most: easy to use, fast and reliable. Top complaints: frequent crashes, poor support. Summarized from real user reviews.

Positive things

👍Easy to use
🚀Fast and reliable
✅Useful for live chat support
💻Works well on PC
✨Good free version
🌟Amazing platform for chat
👌Very useful app
👍Super app for mobile replies
💯Highly recommended
👍Good for WordPress sites

Negative things

🐛Frequent crashes
❌Poor support
📱App not working on iOS
⚠️Scam alert (user reported)
💸High subscription fees
📉Slows down site performance
🚫No free access to ban visitors
❌Inconsistent notifications
👎App is buggy and slow
🔒Limited functionality on iOS

Is Smartsupp Safe?

Smartsupp appears mostly safe based on user ratings. AppsHunter Safety Score for Smartsupp is 81/100.

This assessment is based on 143 user ratings, with an App Store average of 4.1/5.

Safety Analysis

74.8% of ratings point to a safe experience

4.9% of ratings suggest some concerns

20.3% of ratings point to a risky experience

~ Based on 143 App Store ratings for Smartsupp.

Is Smartsupp Legit?

Smartsupp appears to be a legitimate app. AppsHunter Legitimacy Score for Smartsupp is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

So far so good

The notification when someone visit your site is so greet👍

Jerrrryy 234

3 months ago

Very useful

I am using the free app for some years and it is very useful

SA Badsar

5 months ago

Bien pour site Sous WordPress

Depuis des années je l’utilise et je suis satisfait , je vois ne ligne les visiteurs , leurs géolocalisation, bip d’alerte etc

hibcfuknhh

6 months ago

This is a good application

I like this Smartsupp so much is fast and reliable. I encourage everyone to download the application

Ben111£6

a year ago

Very good app

Many people find it difficult to downgrade the premium trial which i understand but the app is very very usefull and i 100% recommend this app.

Bitobills

a year ago

September, 27

October, 28

Godwins28

a year ago

AMAZING APP

I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat

Smartsupp

a year ago

A very nice app

Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.

BB GANG

2 years ago

Časté výpadky nedá se kontaktovat

Padá, špatná podpora, nedá se kontaktovat

vecnenicnefungujeantiapple

2 years ago

Na IOS a IpadOS 18 je omezena funkcionalita

V současnosti aplikace ukazuje pouze konverzace, nelze zobrazit přihlášené uživatele ani žádné ovládací menu. Předtím aplikace fungovala dobře, ale v danou chvíli je skoro nepoužitelná.

Miloš "Cadfael"

2 years ago

Zabugovaný

Aplikace je zabugovaná, neplynulá. Při otevření chatu se neustále střídá livecha a email. Zvažuji přechod k jinému poskytovateli.

Pražák12

2 years ago

Scam Alart

Hi guys, be careful what you do online. People are using this SMARTSUPP chatbot to SCAM people online.. any site that is powered by SMARTSUPP is a pure scam! They just scammed 200 dollars using this chatbot. Be careful out there.

King03!

2 years ago

Response from developer

Hello, thank you for your comment. Our service is openly accessible in the same manner as Facebook account, Gmail, or Google Analytics. Users set up accounts and continue in a self-service manner. Due to technological and legal limitations, it is not possible for us to check conversations and domains for content or activities. Even if we decided to scrape websites or use third-party categories it would be impossible to detect a scammer. We can only find out information the website is willing to share and we are not responsible for the user’s activity. If you suspect a website to be a phishing website, please fill the scam report form available at: https://www.smartsupp.com/help/report-scam/ After receiving all the information through this form, we will investigate. If we detect a scam, we will immediately take actions such as blocking the account. If we weren’t able to detect a scam from the website, then, unfortunately, we won’t be able to take any further steps. In any case, we highly recommend reporting those websites to the Police or to the concerned authorities. If they contact us, we will fully cooperate with them as Smartsupp does not support illegal practices. Thank you for your cooperation and have a nice day!

Nefunkčné

Momentálne nefunkčné. Pravdepodobne máte problémy so servermi.

HD-SHOP

2 years ago

Super App um unterwegs Kunden zu antworten

Die App ist übersichtlich und reicht vollkommen aus um Kunden auch mal von unterwegs zu antworten. Die Einstellungen sind gut und die App läuft stabil. Macht weiter so 👍🏻

Fox*

2 years ago

Response from developer

Hallo, vielen Dank für die Bewertung, das freut uns sehr! :)

This app is great

Great app for live chat support

dejvidex

2 years ago

No deja iniciar sesión

Con la nueva versión no se puede iniciar sesión

Eeeeee1409

2 years ago

Good

Ajax bg

3 years ago

Response from developer

Thank you for your review. We are really happy that you like our app! :)

SmartsUpp zahlt leider die verdiente Provision nicht aus!

Frankenpower24

3 years ago

Response from developer

Hallo, vielen Dank für Ihr Feedback. Bitte kontaktieren Sie uns unter support@smartsupp.com und beschreiben Sie Ihr Problem im Detail, wir werden Ihnen gerne helfen und dieses Problem lösen.

Chat is not working

The customer did not receive the message without tipping F5.
T The app is updated but it don’t works and my customers are really angry about.

Lakmil.de

3 years ago

Response from developer

Hello, thank you for your feedback. Please contact us at support@smartsupp.com and describe your issue in detail, we will be happy to help you and solve this issue.

Nedoporučuji

Jsou ochotni, když vám chtějí systém prodat za poplatky. Ale pak chcete opravit údaje na faktuře a jejich odpověď je - zaplať 100 EUR za změnu sídla na faktuře. To je vrchol drzosti. Kdybychom takto jednali s klienty, tak za chvíli žádné nemáme.

ZDNS