Smartsupp User Reviews

Customer Experience

Positive experience50.9% of reviews
Neutral3.6% of reviews
Negative experience45.5% of reviews

~ Based on 110 written reviews from the US App Store.

What users say

Is Smartsupp Safe?

Smartsupp appears mostly safe based on user ratings. AppsHunter Safety Score for Smartsupp is 81/100.

This assessment is based on 143 user ratings, with an App Store average of 4.1/5.

Safety Analysis

74.8% of ratings point to a safe experience
4.9% of ratings suggest some concerns
20.3% of ratings point to a risky experience

~ Based on 143 App Store ratings for Smartsupp.

Is Smartsupp Legit?

Smartsupp appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Smartsupp is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

So far so good

The notification when someone visit your site is so greet👍

Bien pour site Sous WordPress

Depuis des années je l’utilise et je suis satisfait , je vois ne ligne les visiteurs , leurs géolocalisation, bip d’alerte etc

This is a good application

I like this Smartsupp so much is fast and reliable. I encourage everyone to download the application

Very good app

Many people find it difficult to downgrade the premium trial which i understand but the app is very very usefull and i 100% recommend this app.

September, 27

October, 28

AMAZING APP

I am so happy to say I found Smartsupp it has been an amazing experience for years now using Smartsupp amazing platform for chat

A very nice app

Although they have not given me access to try it but as a developer and cybersecurity consultant I see tool and software that’s very powerful that can even do more than what they mentioned but I need to taste the logic before concluding it’s a nice featured.

Časté výpadky nedá se kontaktovat

Padá, špatná podpora, nedá se kontaktovat

Na IOS a IpadOS 18 je omezena funkcionalita

V současnosti aplikace ukazuje pouze konverzace, nelze zobrazit přihlášené uživatele ani žádné ovládací menu. Předtím aplikace fungovala dobře, ale v danou chvíli je skoro nepoužitelná.

Zabugovaný

Aplikace je zabugovaná, neplynulá. Při otevření chatu se neustále střídá livecha a email. Zvažuji přechod k jinému poskytovateli.

Scam Alart

Hi guys, be careful what you do online. People are using this SMARTSUPP chatbot to SCAM people online.. any site that is powered by SMARTSUPP is a pure scam! They just scammed 200 dollars using this chatbot. Be careful out there.

Response from developer

Hello, thank you for your comment. Our service is openly accessible in the same manner as Facebook account, Gmail, or Google Analytics. Users set up accounts and continue in a self-service manner. Due to technological and legal limitations, it is not possible for us to check conversations and domains for content or activities. Even if we decided to scrape websites or use third-party categories it would be impossible to detect a scammer. We can only find out information the website is willing to share and we are not responsible for the user’s activity. If you suspect a website to be a phishing website, please fill the scam report form available at: https://www.smartsupp.com/help/report-scam/ After receiving all the information through this form, we will investigate. If we detect a scam, we will immediately take actions such as blocking the account. If we weren’t able to detect a scam from the website, then, unfortunately, we won’t be able to take any further steps. In any case, we highly recommend reporting those websites to the Police or to the concerned authorities. If they contact us, we will fully cooperate with them as Smartsupp does not support illegal practices. Thank you for your cooperation and have a nice day!

Nefunkčné

Momentálne nefunkčné. Pravdepodobne máte problémy so servermi.

Super App um unterwegs Kunden zu antworten

Die App ist übersichtlich und reicht vollkommen aus um Kunden auch mal von unterwegs zu antworten. Die Einstellungen sind gut und die App läuft stabil. Macht weiter so 👍🏻

This app is great

Great app for live chat support

No deja iniciar sesión

Con la nueva versión no se puede iniciar sesión

Good

Good

Response from developer

Thank you for your review. We are really happy that you like our app! :)

SmartsUpp zahlt leider die verdiente Provision nicht aus!

SmartsUpp zahlt leider die verdiente Provision nicht aus!

Chat is not working

The customer did not receive the message without tipping F5.
T The app is updated but it don’t works and my customers are really angry about.

Nedoporučuji

Jsou ochotni, když vám chtějí systém prodat za poplatky. Ale pak chcete opravit údaje na faktuře a jejich odpověď je - zaplať 100 EUR za změnu sídla na faktuře. To je vrchol drzosti. Kdybychom takto jednali s klienty, tak za chvíli žádné nemáme.

Vlastně vůbec nefunguje

Poslední dva týdny nelze v aplikaci na nic kliknout. Ani na nové ani na již proběhlé konverzace. Vždy se místo toho, co se objevit má, objeví rovnou, že nastala neočekávaná chyba a mám to zkusit později. Už před touto nefunkčností hlásila aplikace chaty se zpožděním, takže robot vždy odepsal, že nejsem přítomna. To dokáže připravit o dost zákazníků. Na pc funguje jak má, u toho ale nelze sedět a čekat nonstop…
Edit: po nové aktualizaci zatím vše v pořádku, děkuji tvůrci za odpověď.
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