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FrontApp

FrontApp

Customer operations platform

185 ratings
119 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • May 27, 2015
  • September 21, 2026

Developer

FrontApp, Inc.
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Reviews summary↘︎
⭐119
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📝7+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦~ in 2 weeks
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About

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

✓Unified customer communication
✓Automated workflows
✓Real-time collaboration
✓Centralized message routing
✓Customer operations visibility
✓Team efficiency tools
Show original description

What users say

Summarized from real user reviews of FrontApp. Based on 185 reviews and a 3.3/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Business app.

Positive things

  • 👥Excellent for shared team inboxes
  • 🎯Streamlined email collaboration
  • ⚡Desktop and web versions are solid
  • 🔄Useful commenting and tagging features
  • 💬Great for internal team communication
  • 🤝Responsive customer support team
  • 📧Better than Gmail for team workflows
  • 🔗Excellent integrations available

Negative things

  • 🐢Slow app performance and loading times
  • 🐛Frequent crashes and freezing
  • 📱Mobile app significantly behind desktop version
  • 💰Expensive pricing with unexpected increases
  • 🔐Login issues (Google and Microsoft auth)
  • 🌙No dark mode support
  • ⚠️Poor email sending reliability
  • 🔌Requires frequent app reinstalls
  • 📋Missing key mobile features
  • 🎨Suboptimal mobile UI/UX design
See all reviews

What's New in FrontApp

5.86.0

September 21, 2026

Various improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Best Email Client

I work for Uber Freight who was a spotlight customer for Front. Absolutely love this product and will never again use another app.

I give it three stars for one simple reason - no dark mode. Front Team, how on earth is there a dark mode for your desktop app but not for mobile!

When dark mode arrives, I’ll adjust my review to 5 stars!
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Jeff.williamsJeff.williams

Bad to Worse

Front app on mobile was never great, but after this update, I feel like they've “simplified” so many things with their basic features that are lacking. For example, on search there is no sorting, so you cannot sort from newest to oldest or oldest to newest. It all just goes one way, making search literally unusable, which is a massive downgrade from the practically unusable search feature it previously held.
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AndjhAndjh

New update is slow and annoying

The new update is so annoying
annoyingslowappannoyingslowapp

Great app update

Love the new look and app functionality of the latest update. Cleaner inbox UI, bigger email space (fewer messages being cut off). I’ll give it 5 stars when dark mode is available!
CitydrivingCitydriving

Makes me enjoy email

Love using this app and especially appreciate the option to opt in or out of the recent redesign! I greatly prefer the original version of the UI
AtlantaMan404AtlantaMan404
See 114 more reviews

User experience

🐞

Reported Bugs

17 issues

App crashes frequently on launch and during use

Bug

Emails fail to send or send blank messages

Bug

Login redirects don't complete (Google auth)

Bug

App freezes requiring phone restart

Bug

Unable to mark emails as read

Bug

Cannot attach images to emails

Bug

Cannot delete or close draft emails

Bug

Inbox fails to load or refresh automatically

Bug

Email body content doesn't load

Bug

Keyboard jumps and disappears when typing comments

Bug

Comment box loses focus with physical keyboard

Bug

App closes when switching to other apps

Bug

Swipe gestures display blank white screens

Bug

Send button requires multiple taps to work

Bug

Tags cannot be removed from emails

Bug

App logs out users unexpectedly

Bug

Performance degradation after updates

Bug
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Requested Features

15 requests

Dark mode for mobile app

Feature

Ability to manage other users' status on mobile

Feature

Calendar integration on mobile

Feature

Push notifications for untagged emails

Feature

Language filtering on mobile

Feature

Draft generation/AI features on mobile

Feature

Knowledge base access on mobile

Feature

Scheduling links option

Feature

Multi-email selection with swipe gestures

Feature

Tag and template creation/editing on mobile

Feature

Better email truncation handling

Feature

Session persistence when switching apps

Feature

Apple Watch compatibility

Feature

App widgets for mobile

Feature

Advanced search functionality

Feature

FAQ

What does FrontApp do?

FrontApp is a customer operations platform designed to help support, sales, and account management teams deliver exceptional customer service. It centralizes customer communications across various channels, automates workflows, and facilitates real-time collaboration to improve efficiency and customer retention.

What are the key features of FrontApp?

Key features include unifying customer messages from multiple channels into a single interface, automating repetitive tasks with custom workflows, enabling real-time collaboration among team members, and providing visibility into customer operations to drive better decision-making.

How does FrontApp help businesses?

FrontApp helps businesses drive operational efficiency, which in turn helps prevent customer churn, improve retention rates, and propel customer growth. It achieves this by streamlining communication and providing actionable insights.

Is FrontApp compatible with my existing tools?

While the description doesn't specify exact integrations, the platform is designed to centralize messages across channels, suggesting compatibility with common communication methods like email and potentially other customer interaction points. It aims to work with your existing customer operations.

What is the cost of FrontApp?

The provided information indicates that the app is 'ad-supported' and does not have in-app purchases. This suggests a free model supported by advertisements, though specific pricing tiers or premium features are not detailed.