FrontApp

FrontApp

Customer operations platform

199 ratings
119 reviews
Free

Details

Released
May 27, 2015
Updated
October 6, 2026
FrontApp screenshot #1 for iPhone
FrontApp screenshot #2 for iPhone
FrontApp screenshot #3 for iPhone
FrontApp screenshot #4 for iPhone
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About

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

βœ“Unified customer communication
βœ“Automated workflows
βœ“Real-time collaboration
βœ“Centralized message routing
βœ“Customer operations visibility
βœ“Team efficiency tools
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What users say about FrontApp

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What's New in FrontApp

5.87.0

October 6, 2026

Various improvements and bug fixes.

User reviews

Best Email Client

I work for Uber Freight who was a spotlight customer for Front. Absolutely love this product and will never again use another app.

I give it three stars for one simple reason - no dark mode. Front Team, how on earth is there a dark mode for your desktop app but not for mobile!

When dark mode arrives, I’ll adjust my review to 5 stars!
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Response from developer

Hello, Thank you for the feedback! We’re thrilled to hear Front has become an essential part of your workflow. We also appreciate the feedback on mobile dark mode. We understand how important this is for a comfortable mobile experience. While this is not currently possible in Front, we have an open feature request for this functionality in our Product Ideas Portal which is accessible to all users: PRD-I-4174 Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped! Exciting 🎊 Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better! All the best, Camille Tolentino Customer Support Specialist Front | Help Center | Front Community | Submit a feature request πŸ’‘ {{survey}}

Bad to Worse

Front app on mobile was never great, but after this update, I feel like they've β€œsimplified” so many things with their basic features that are lacking. For example, on search there is no sorting, so you cannot sort from newest to oldest or oldest to newest. It all just goes one way, making search literally unusable, which is a massive downgrade from the practically unusable search feature it previously held.
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Response from developer

Hey there, I totally understand the frustration here. Thanks for taking the time to share your thoughts and the specific example around the mobile app. We really appreciate the feedback, and it’s incredibly helpful as we continue working to improve the Front experience. If you need any additional support on this don't hesitate to reach out to our support team for further assistance.

New update is slow and annoying

The new update is so annoying

Great app update

Love the new look and app functionality of the latest update. Cleaner inbox UI, bigger email space (fewer messages being cut off). I’ll give it 5 stars when dark mode is available!

Makes me enjoy email

Love using this app and especially appreciate the option to opt in or out of the recent redesign! I greatly prefer the original version of the UI

Response from developer

Hi there! Thank you for reviewing us and sharing your feedback! We're thrilled to hear that you're enjoying the app and that the option to choose between the original and redesigned UI has been helpful for you. But we encourage you to try our new UI and share any insights to help us improve your experience with the new design; we want to hear it! 🌸Consu Reyes (she/her) Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request πŸ’‘ How did I do today? {{survey}}

User experience

🐞

Reported Bugs

17 issues

App crashes frequently on launch and during use

Bug

Emails fail to send or send blank messages

Bug

Login redirects don't complete (Google auth)

Bug

App freezes requiring phone restart

Bug

Unable to mark emails as read

Bug

Cannot attach images to emails

Bug

Cannot delete or close draft emails

Bug

Inbox fails to load or refresh automatically

Bug

Email body content doesn't load

Bug

Keyboard jumps and disappears when typing comments

Bug

Comment box loses focus with physical keyboard

Bug

App closes when switching to other apps

Bug

Swipe gestures display blank white screens

Bug

Send button requires multiple taps to work

Bug

Tags cannot be removed from emails

Bug

App logs out users unexpectedly

Bug

Performance degradation after updates

Bug
✨

Requested Features

15 requests

Dark mode for mobile app

Feature

Ability to manage other users' status on mobile

Feature

Calendar integration on mobile

Feature

Push notifications for untagged emails

Feature

Language filtering on mobile

Feature

Draft generation/AI features on mobile

Feature

Knowledge base access on mobile

Feature

Scheduling links option

Feature

Multi-email selection with swipe gestures

Feature

Tag and template creation/editing on mobile

Feature

Better email truncation handling

Feature

Session persistence when switching apps

Feature

Apple Watch compatibility

Feature

App widgets for mobile

Feature

Advanced search functionality

Feature

FAQ

What does FrontApp do?

FrontApp is a customer operations platform designed to help support, sales, and account management teams deliver exceptional customer service. It centralizes customer communications across various channels, automates workflows, and facilitates real-time collaboration to improve efficiency and customer retention.

What are the key features of FrontApp?

Key features include unifying customer messages from multiple channels into a single interface, automating repetitive tasks with custom workflows, enabling real-time collaboration among team members, and providing visibility into customer operations to drive better decision-making.

How does FrontApp help businesses?

FrontApp helps businesses drive operational efficiency, which in turn helps prevent customer churn, improve retention rates, and propel customer growth. It achieves this by streamlining communication and providing actionable insights.

Is FrontApp compatible with my existing tools?

While the description doesn't specify exact integrations, the platform is designed to centralize messages across channels, suggesting compatibility with common communication methods like email and potentially other customer interaction points. It aims to work with your existing customer operations.

What is the cost of FrontApp?

The provided information indicates that the app is 'ad-supported' and does not have in-app purchases. This suggests a free model supported by advertisements, though specific pricing tiers or premium features are not detailed.