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FrontApp

FrontApp

Customer operations platform

208 ratings
124 reviews
💼 Business
📊 Productivity
Free

Details

Released
May 27, 2015
Updated
November 2, 2026

Developer

FrontApp, Inc.
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FrontApp screenshot #1 for iPhone
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Reviews summary↘︎
⭐124
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📝7+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 2 weeks
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About

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

✓Unified customer communication
✓Automated workflows
✓Real-time collaboration
✓Centralized message routing
✓Customer operations visibility
✓Team efficiency tools
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What users say about FrontApp

Reviews of FrontApp are mixed: the Business app is rated 3.3/5 from 208 App Store ratings. What users like most: excellent for shared team inboxes, streamlined email collaboration. Top complaints: slow app performance and loading times, frequent crashes and freezing. Summarized from real user reviews.

Positive things

  • 👥Excellent for shared team inboxes
  • 🎯Streamlined email collaboration
  • ⚡Desktop and web versions are solid
  • 🔄Useful commenting and tagging features
  • 💬Great for internal team communication
  • 🤝Responsive customer support team
  • 📧Better than Gmail for team workflows
  • 🔗Excellent integrations available

Negative things

  • 🐢Slow app performance and loading times
  • 🐛Frequent crashes and freezing
  • 📱Mobile app significantly behind desktop version
  • 💰Expensive pricing with unexpected increases
  • 🔐Login issues (Google and Microsoft auth)
  • 🌙No dark mode support
  • ⚠️Poor email sending reliability
  • 🔌Requires frequent app reinstalls
  • 📋Missing key mobile features
  • 🎨Suboptimal mobile UI/UX design
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+1

What's New in FrontApp

5.89.0

November 2, 2026

Various improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Amazing!

I love the Front app and use it to triage our company inbox, organize mine, and start my day with a clean slate. I hope my company never switches to anything else because both Front via the phone app and computer program are excellent and make my job much easier!
Llexi.k3663

It does the job

Does what the desktop or web app will allow with exception to pulling the widget or being able to tag appropriately for what we need. We use those features multiple times a day so not having it here is a struggle.
MMalice12

Older interface and UX worked SO much better

Long time user of front at 2 of the companies I’ve owned. It used to be so great and now I’m too far to change that. But the old interface was great. Being able to swipe through archived, spam, regular inbox so easily now where is spam? Where is archived? Done? Makes no sense so I’m constantly having to go back to my computer. I think they promise a lot with all the api’s and sla stuff but get the core of the app working first. You’d have much happier customers telling their friends about it.
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@@paulyd18

Dark Mode please!

I think the app is self sufficient and for the most part is identical to the desktop version with the exception of being able to utilize the “dark mode” feature. Being on the computer 8+ hours a day, 5 days a week can take a toll on the eyes. So it’s nice being able to darken the screen on those rough days. Other than that, I thinks it’s great.
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IIam_MissApril

Response from developer

Thanks for your review, glad to hear you're enjoying Front! We do offer dark mode via our themes in settings. I've included a bit more about that here! https://help.front.com/en/articles/2033#preferences_section

New version feels like a beta

I absolutely love Front. Been using since 2023. Up until now, no solid complaints. The latest update of the App to the new UX/UI feels like a beta that shouldn’t have been released. We’ve lost functionality to click to go to the latest email, which you could do prior. The separation between emails is too subtle and my inbox looks like a ton of white space, it feels unfinished.

There is no visible loader bar to let me know the connection is active for my inbox. When I launch the app, it takes 5-10 seconds (at least it feels like) to be certain all my emails have finished loading.

Front team - please add back the jump to top or bottom feature + reload bar. Those are essential for daily usability.
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KKevinNeoKevin

Response from developer

Hi KevinNeoKevin, thank you for the thoughtful review, and for being a loyal Front user since 2023. You're right on all counts, and we appreciate you spelling it out so clearly. On the jump-to-top/bottom shortcuts: those navigation controls didn't make it into the new mobile redesign. The new UX was built to mirror the desktop experience, and those conversation-scroll shortcuts were left out in the process. That's known feedback, and your review reinforces exactly why they matter for daily use. We'd encourage you to submit a feature request if you haven't already — every vote helps move these up the priority list. On the other points, the subtle separation between emails, the missing connection/reload indicator, and the launch load time, we hear you. The experience should feel polished and responsive, and we understand why it feels unfinished right now. Your feedback on each of these has been noted. We're genuinely glad Front has been valuable to you, and we want the updated app to live up to that. Thanks again for taking the time to flag this in detail. — Eddie 🫡✨

See 119 more reviews

User experience

🐞

Reported Bugs

17 issues

App crashes frequently on launch and during use

Bug

Emails fail to send or send blank messages

Bug

Login redirects don't complete (Google auth)

Bug

App freezes requiring phone restart

Bug

Unable to mark emails as read

Bug

Cannot attach images to emails

Bug

Cannot delete or close draft emails

Bug

Inbox fails to load or refresh automatically

Bug

Email body content doesn't load

Bug

Keyboard jumps and disappears when typing comments

Bug

Comment box loses focus with physical keyboard

Bug

App closes when switching to other apps

Bug

Swipe gestures display blank white screens

Bug

Send button requires multiple taps to work

Bug

Tags cannot be removed from emails

Bug

App logs out users unexpectedly

Bug

Performance degradation after updates

Bug
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Requested Features

15 requests

Dark mode for mobile app

Feature

Ability to manage other users' status on mobile

Feature

Calendar integration on mobile

Feature

Push notifications for untagged emails

Feature

Language filtering on mobile

Feature

Draft generation/AI features on mobile

Feature

Knowledge base access on mobile

Feature

Scheduling links option

Feature

Multi-email selection with swipe gestures

Feature

Tag and template creation/editing on mobile

Feature

Better email truncation handling

Feature

Session persistence when switching apps

Feature

Apple Watch compatibility

Feature

App widgets for mobile

Feature

Advanced search functionality

Feature

FAQ

What does FrontApp do?

FrontApp is a customer operations platform designed to help support, sales, and account management teams deliver exceptional customer service. It centralizes customer communications across various channels, automates workflows, and facilitates real-time collaboration to improve efficiency and customer retention.

What are the key features of FrontApp?

Key features include unifying customer messages from multiple channels into a single interface, automating repetitive tasks with custom workflows, enabling real-time collaboration among team members, and providing visibility into customer operations to drive better decision-making.

How does FrontApp help businesses?

FrontApp helps businesses drive operational efficiency, which in turn helps prevent customer churn, improve retention rates, and propel customer growth. It achieves this by streamlining communication and providing actionable insights.

Is FrontApp compatible with my existing tools?

While the description doesn't specify exact integrations, the platform is designed to centralize messages across channels, suggesting compatibility with common communication methods like email and potentially other customer interaction points. It aims to work with your existing customer operations.

What is the cost of FrontApp?

The provided information indicates that the app is 'ad-supported' and does not have in-app purchases. This suggests a free model supported by advertisements, though specific pricing tiers or premium features are not detailed.