FrontApp User Reviews

Customer Experience

Positive experience34.5% of reviews
Neutral20.2% of reviews
Negative experience45.4% of reviews

~ Based on 119 written reviews from the US App Store.

What users say about FrontApp

Is FrontApp Safe?

FrontApp has mixed safety signals based on user ratings. AppsHunter Safety Score for FrontApp is 66/100.

This assessment is based on 199 user ratings, with an App Store average of 3.3/5.

Safety Analysis

53.3% of ratings point to a safe experience
10.6% of ratings suggest some concerns
36.2% of ratings point to a risky experience

~ Based on 199 App Store ratings for FrontApp.

Is FrontApp Legit?

FrontApp appears to be a legitimate app. AppsHunter Legitimacy Score for FrontApp is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Best Email Client

I work for Uber Freight who was a spotlight customer for Front. Absolutely love this product and will never again use another app.

I give it three stars for one simple reason - no dark mode. Front Team, how on earth is there a dark mode for your desktop app but not for mobile!

When dark mode arrives, I’ll adjust my review to 5 stars!
Show more

Response from developer

Hello, Thank you for the feedback! We’re thrilled to hear Front has become an essential part of your workflow. We also appreciate the feedback on mobile dark mode. We understand how important this is for a comfortable mobile experience. While this is not currently possible in Front, we have an open feature request for this functionality in our Product Ideas Portal which is accessible to all users: PRD-I-4174 Feel free to click the Vote button on the left-hand side of the feature request to tell our team how important this update would be for your team. You'll then be subscribed to receive email updates if a feature that you submitted or upvoted is developed and shipped! Exciting 🎊 Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better! All the best, Camille Tolentino Customer Support Specialist Front | Help Center | Front Community | Submit a feature request 💡 {{survey}}

Bad to Worse

Front app on mobile was never great, but after this update, I feel like they've “simplified” so many things with their basic features that are lacking. For example, on search there is no sorting, so you cannot sort from newest to oldest or oldest to newest. It all just goes one way, making search literally unusable, which is a massive downgrade from the practically unusable search feature it previously held.
Show more

Response from developer

Hey there, I totally understand the frustration here. Thanks for taking the time to share your thoughts and the specific example around the mobile app. We really appreciate the feedback, and it’s incredibly helpful as we continue working to improve the Front experience. If you need any additional support on this don't hesitate to reach out to our support team for further assistance.

New update is slow and annoying

The new update is so annoying

Great app update

Love the new look and app functionality of the latest update. Cleaner inbox UI, bigger email space (fewer messages being cut off). I’ll give it 5 stars when dark mode is available!

Makes me enjoy email

Love using this app and especially appreciate the option to opt in or out of the recent redesign! I greatly prefer the original version of the UI

Response from developer

Hi there! Thank you for reviewing us and sharing your feedback! We're thrilled to hear that you're enjoying the app and that the option to choose between the original and redesigned UI has been helpful for you. But we encourage you to try our new UI and share any insights to help us improve your experience with the new design; we want to hear it! 🌸Consu Reyes (she/her) Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 How did I do today? {{survey}}

Doesn’t match Mac experience

Missing features, content resigning in, just limiting compared to computer.

App won’t open

The phone and app are up to date but front app won’t open.
It’s hard to get work done if the tools don’t work.

Makes me log in 20 times a day

It is used to be fine, but recently the app is making me log in every single time I want to respond a message. Very Annoying! Please fix this

Auto Log Out

Since the update it logs you completely out every 10-15 min. Super annoying

Logout issue

Logged out constantly with the latest update. Every time I look at the app.

Log out

It was a decent app, but now it makes me login 25 times a day

New update…

Since the new update I need to login every time I use the App. This is pretty annoying. Before it used to be always On. Please revert back.

Logged out

I’ve been logged out of my app now 6 times today.

Best collaboration tool

It has made working with my colleagues so much easier because we are able to assign and share emails while being able to have internal conversations within the thread. Game changer!

Response from developer

Hi there! Thank you so much for the kind review! We love hearing that Front has made collaborating with your team easier. Being able to share and assign emails while keeping internal conversations right alongside them can make such a difference. Thanks for sharing your experience with us! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}}

Need better sign in process

Having trouble signing in and it’s stuck in a loop of sso sign in. Doesn’t let me change sso

The best thing about this app is…

It’s so incredibly slow and unresponsive that you will never want to check your email. This results in reduced screen time. Great job guys 👏👏👏

Dark Mode

Please, add a dark mode. It’s a standard these days.

OneDrive attachments

Cannot attach files from OneDrive on front mobile app

Changing status of other users

Biggest limitation I’ve hit for years (5+) using this app is the inability to turn other users’ boxes on or off on mobile. Many times I’ve left work and someone on my team has accidentally left their box on, so emails are flowing into their box and I’m unable to turn it off until I get home and get on my desktop. I keep hoping itll arrive in a new update but nope. Add this!
Show more

Response from developer

Hi there, Thank you for taking the time to leave us a review! While this is not possible in our mobile app today, I highly encourage you to submit a request for it at this link. This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front customers who may want the same feature to improve their team's workflows. You'll receive an email update if your feature is developed and shipped. Thank you! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}}

So slow

I thought was my WiFi but after seeing the reviews everyone has the same problem. App is really slow, it’s been months with this problem.