FrontApp User Reviews

Name: FrontApp
Rating: 3.4878 (164 reviews)

FrontApp

FrontApp. Inc.

💼 Business

📊 Productivity

What users say

Summarized from real user reviews of FrontApp. Based on 164 reviews and a 3.5/5 average, it highlights the 8 positives and 10 negatives reviewers mention most about this Business app.

Positive things

👥Excellent for shared team inboxes
🎯Streamlined email collaboration
⚡Desktop and web versions are solid
🔄Useful commenting and tagging features
💬Great for internal team communication
🤝Responsive customer support team
📧Better than Gmail for team workflows
🔗Excellent integrations available

Negative things

🐢Slow app performance and loading times
🐛Frequent crashes and freezing
📱Mobile app significantly behind desktop version
💰Expensive pricing with unexpected increases
🔐Login issues (Google and Microsoft auth)
🌙No dark mode support
⚠️Poor email sending reliability
🔌Requires frequent app reinstalls
📋Missing key mobile features
🎨Suboptimal mobile UI/UX design

Top reviews

Most Recent Highest Rated Lowest Rated

Changing status of other users

Biggest limitation I’ve hit for years (5+) using this app is the inability to turn other users’ boxes on or off on mobile. Many times I’ve left work and someone on my team has accidentally left their box on, so emails are flowing into their box and I’m unable to turn it off until I get home and get on my desktop. I keep hoping itll arrive in a new update but nope. Add this!

R a y m u n d o

3 months ago

Response from developer

Hi there, Thank you for taking the time to leave us a review! While this is not possible in our mobile app today, I highly encourage you to submit a request for it at this link. This feature submission form is linked to our Product Ideas Portal which is accessible to all users. When features are submitted, they are listed in the Ideas Portal and can be upvoted by other Front customers who may want the same feature to improve their team's workflows. You'll receive an email update if your feature is developed and shipped. Thank you! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}}

So slow

I thought was my WiFi but after seeing the reviews everyone has the same problem. App is really slow, it’s been months with this problem.

paulinaqu

6 months ago

Love it.No complaints

We've used this for a couple of years now, and its great. Wouldn't switch to another option. Customer
Service are very helpful, and there's always new things being worked on for the app.

Grarobhoo

8 months ago

Almost doesn’t cut it

App frequently bugs out. When you push to send and email on your phone I’m it frequently fails and sends a blank email.

To have to pay for an exorbitant amount for email service and have it not work and then be given poor customer support to fix it isn’t right.

Also paywalls for rules is ridiculous

MWDodgers

9 months ago

Response from developer

Hi there, thanks for taking the time to leave us a review. I’m sorry to hear you’ve been encountering these issues with our mobile app. We’re more than happy to take a closer look into this. Please feel free to reach out to us at support@front.com so we can assist further. Thank you. Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}}

Dark mode please

Still not using the app because of this.

Poppylicius

10 months ago

Super slow loading

The app loads incredibly slowly at launch and it takes ages to quickly check your email and load new messages. It often freezes and requires you to reboot your phone

Deesadouche

a year ago

Desktop update

The company i work for has already started a petition to remove front and use outlook again due to the new desktop update.

cracklepop

a year ago

Slow and cumbersome

I don’t know why anyone would use this. It’s slow loading and the search feature is nearly useless.

Buckeyes 2010

a year ago

Please don’t neglect this

It’s a pretty key thing to be able to answer emails in an app. Front, you have an amazing product but please keep this app more updated with more robust features similar to what’s accessible on the desktop.

MightyManked

a year ago

dark mode on mobile please

dark mode when

Mehall101

a year ago

Dark mode pls

coffee10101

a year ago

Love Platform, app needs love!

Guide to 5 stars:

1. Dark Mode - This is literally the only app on my phone that doesn’t support this.
2. Scheduling Links option
3. Knowledge base access
4.Generate Draft option (I know Ai is beta currently. Such a very useful feature on desktop)

That’s my wishlist. Love Front and their team. Best software for teams. Hated outlook. If we can get the app up to par then no reason to use anything else.

El_Fantactico

a year ago

Google login not working

Upon “successful login-you are being redirected to the app” nothing happens. It just keeps asking for login.

CSAUS

a year ago

Calendar

Why can’t you schedule an event from the mobile app??

5tigerzs

a year ago

Constant issues with logging in

Microsoft login works once in a while

Gie Re

a year ago

Lost function

I love this platform and wouldn’t go back to outlook for anything. For some reason with the last update, you can not see the current tags and remove them. Example, I want to move the email to a different “folder” but it doesn’t let me remove the inbox tag. Please help! I want to work down to 0!

Bnovack

a year ago

Response from developer

Thank you for the kind review! We just published an update restoring the ability to add and remove tags. This wasn't an intentional change, sorry about that.

Great app next update

Great app next update can you please add the option to filter messages by language to the mobile app like your able to do on the laptop app or tell me how to do this if it is already available to do. Thank you! Great app for responding to user tickets!

ILTETA17

a year ago

Response from developer

Thanks for the lovely review! I'm afraid language filtering isn't possible on mobile right now, but if it's something you'd like to see in the future we'd love to hear your idea in our Product Ideas Portal: https://community.front.com/ideas Thanks again!

Great app next update

Great app next update can you please add the option to filter messages by language to tge mobile app like your able to do on the laptop app or tell me how to do this if it is already available to do. Thank you! Great app for responding to user tickets!

ILTETA17

a year ago

Functional, need work!

I love the desktop and browser applications but the mobile app is a bit buggy at times. Would also like to see a dark theme added to the preferences.

El_Fantactico

2 years ago

Response from developer

Hi there! Thank you for taking the time to leave us a review. Adding a dark mode option to our mobile application is a fairly popular feature request that you can upvote for here- https://front.ideas.aha.io/ideas/PRD-I-4174 Additionally, if you ever encounter any issues with the mobile application, feel free to contact our support team directly at support@frontapp.com so we can assist! Thanks again! Isaiah Wilkerson Customer Support Specialist Front :front: | Help Center | Front Community | Submit a feature request 💡 {{survey}}