Comparison

FrontApp vs Justworks

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FrontApp

This platform streamlines customer communication for support, sales, and account management teams. It combines help desk efficiency with email familiarity, using automated workflows and real-time collaboration to deliver exceptional service at scale.

Highlights
  • Unified customer communication
  • Automated workflows
  • Real-time collaboration
  • Centralized message routing
  • Customer operations visibility
  • Team efficiency tools
Read full description

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.

About

Justworks

Access essential HR information like paystubs, benefits, and time off requests directly from your mobile device. Manage time tracking, submit expenses, and stay updated with company events and contacts. Requires an active employer account.

Highlights
  • View paystubs and earnings
  • Access insurance information
  • Request and manage time off
  • Submit expense reimbursements
  • Track work hours and manage timecards
  • View company calendar and directory
Features
Read full description

The Justworks mobile app brings all of your most important HR information to the palm of your hand—from paystubs, time off, and insurance information to expenses, time tracking, timecards, company calendar, and directory. Paystubs Review payments, share paystubs, and see year-to-date earnings information with a few simple taps. Benefits Access and share your insurance information in the moment without having to fumble for a card. Time off Conveniently view and request time off whenever you need it. Plus, managers can review and approve requests in seconds–right from the app. Expenses Upload receipts right when transactions happen, and easily submit reimbursement requests based on your company's requirements. Time Tracking Clock in and out, manage breaks and shifts, and view timesheets from the palm of your hand. Timecards Track and manage your work hours effortlessly—submit, view, and record timecards with just a few taps. Company calendar Stay up to date on key events happening across your business, from upcoming payments and holidays to your team's PTO and birthdays. Company directory Facilitate connections faster, with team members grouped by department and key contact information accessible right from your device. Terminal Mode Turn a shared iPad into a secure time clock. Employees can clock in and out with a unique PIN, while managers can quickly see who's working, on break, or clocked out—all from one device. To access the app, you must have a Justworks account through your employer. About Justworks At Justworks, we're making it easier to run a business, and helping teams lead happy and healthy lives. We do this with a simple and friendly platform, expert support from real people when it's needed, and access to corporate-level benefits that ensure people feel secure and valued.

Screenshots

FrontApp4 screens
Justworks4 screens

Verdict

The call

The clearest difference is rating: Justworks at 4.8 against FrontApp's 3.3. Justworks also leads on ratings volume (5.2K vs 199) and monetization model (free vs ad-supported). FrontApp's advantage is review sentiment (34% vs 25%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Justworks holds the better App Store score, 4.8 against 3.3. That said, the two scores are not equally well evidenced: Justworks has 5.2K ratings behind it against 199, so its average is the more settled of the two. Written reviews complicate that: 34% of FrontApp's written reviews are positive against 25% of Justworks's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 10, 2026 and October 16, 2026 respectively.

Scorecard4 real differences · 6 level
FrontApp versus Justworks: the parameters behind the verdict, then further details
ParameterFrontAppJustworks
PriceFreeFree
Rating3.3 (199 ratings)4.8 (5.2K ratings) — better
Positive reviews34.5% of reviews — better25.4% of reviews
Number of ratings1995.2K — better
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationAd-supportedFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better16.4
Further details — not scored
Size78 MB69 MB
Age rating4+4+
DeveloperFrontApp, Inc.Justworks

Customer experience

FrontApp

All ratings199 ratings
Positive53.3%
Neutral10.6%
Negative36.2%
Written reviews119 reviews
Positive34.5%
Neutral20.2%
Negative45.4%

Justworks

All ratings5,160 ratings
Positive96.1%
Neutral1.4%
Negative2.5%
Written reviews114 reviews
Positive25.4%
Neutral12.3%
Negative62.3%

User reviews

FrontApp

From 199 App Store ratings

What we love

  • 👥 Excellent for shared team inboxes
  • 🎯 Streamlined email collaboration
  • ⚡ Desktop and web versions are solid
  • 🔄 Useful commenting and tagging features
  • 💬 Great for internal team communication

Room to improve

  • 🐢 Slow app performance and loading times
  • 🐛 Frequent crashes and freezing
  • 📱 Mobile app significantly behind desktop version
  • 💰 Expensive pricing with unexpected increases
  • 🔐 Login issues (Google and Microsoft auth)

Justworks

From 5.2K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Smooth and user-friendly
  • 💡 Helpful for accessing important information
  • 🔒 Secure and reliable

Room to improve

  • 🐛 Notification issues (not clearing, misleading)
  • 🔒 Frequent re-authentication required
  • ⚠️ Limited functionality compared to website
  • 🕰️ Lack of key features (calendar, time management)

Bugs and requests

FrontApp

Reported bugs

17 issues
  • App crashes frequently on launch and during use
  • Emails fail to send or send blank messages
  • Login redirects don't complete (Google auth)
  • App freezes requiring phone restart
  • Unable to mark emails as read
Show 12 more
  • Cannot attach images to emails
  • Cannot delete or close draft emails
  • Inbox fails to load or refresh automatically
  • Email body content doesn't load
  • Keyboard jumps and disappears when typing comments
  • Comment box loses focus with physical keyboard
  • App closes when switching to other apps
  • Swipe gestures display blank white screens
  • Send button requires multiple taps to work
  • Tags cannot be removed from emails
  • App logs out users unexpectedly
  • Performance degradation after updates

Requested features

15 requests
  • Dark mode for mobile app
  • Ability to manage other users' status on mobile
  • Calendar integration on mobile
  • Push notifications for untagged emails
  • Language filtering on mobile
Show 10 more
  • Draft generation/AI features on mobile
  • Knowledge base access on mobile
  • Scheduling links option
  • Multi-email selection with swipe gestures
  • Tag and template creation/editing on mobile
  • Better email truncation handling
  • Session persistence when switching apps
  • Apple Watch compatibility
  • App widgets for mobile
  • Advanced search functionality

Justworks

Reported bugs

3 issues
  • Data not loading
  • Hanging up/restarting required
  • Notification issues

Requested features

4 requests
  • Add company calendar
  • Integrate 401k management
  • Improve notification system
  • Expand admin/manager functionality

In-app purchases

None

FrontApp

No in-app purchases

None

Justworks

No in-app purchases

Questions

Is FrontApp free?
FrontApp is free to download, with no in-app purchases.
Is Justworks free?
Justworks is free to download, with no in-app purchases.
Which has better reviews, FrontApp or Justworks?
Justworks is rated higher. FrontApp averages 3.3 out of 5 from 199 ratings, while Justworks averages 4.8 from 5.2K ratings.
Do FrontApp or Justworks have ads?
Neither FrontApp nor Justworks shows ads.
Which is updated more often, FrontApp or Justworks?
FrontApp ships an update every 3 weeks, and Justworks every 3 weeks. Most recently, FrontApp was updated on October 10, 2026 and Justworks on October 16, 2026.

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