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ServiceDesk Plus | On-premises

ServiceDesk Plus | On-premises

On-premises service desk app

21 ratings
100 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • September 28, 2011
  • July 16, 2026

Features

Developer

Zoho Corporation
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ServiceDesk Plus | On-premises screenshot #1 for iPhone
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ServiceDesk Plus | On-premises screenshot #8 for iPhone
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About

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

✓Manage requests, approvals, and tasks
✓Create and resolve tickets
✓Add attachments and work logs
✓Access solutions for common issues
✓Scan assets via barcode/QR code
✓Approve change requests
✓Chat with end users
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What users say

Summarized from real user reviews of ServiceDesk Plus | On. Based on 21 reviews and a 4.8/5 average, it highlights the 6 positives and 13 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Fast and snappy performance
  • 🎨Clean and improved UI design
  • 📎OneDrive attachment integration
  • 📱Mobile accessibility for field work
  • ✅Basic ticket management functionality
  • 🔄Recent updates significantly improved usability

Negative things

  • 🐛Frequent crashes and instability
  • 🔐SAML/SSO authentication not supported
  • 📵Unreliable push notifications
  • 🔑Login failures and authentication issues
  • ⚠️Missing critical features for mobile work
  • 📱Poor iPad/screen optimization
  • 🎯Unintuitive UI and confusing navigation
  • 📝Limited ticket editing capabilities
  • 🔍No global search functionality
  • 🎤Missing audio notifications for field workers
  • 🖼️Cannot view attachments or conversation history
  • ⌨️No autocorrect in text fields
  • 🚪Spontaneous logout issues
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+1

What's New in ServiceDesk Plus | On

6.4.6

July 16, 2026

1. Rich text field visibility and color rendering are improved across dark and light themes. 2. Widgets now block screenshots and screen recordings for improved security.

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User reviews

Most RecentHighest RatedLowest Rated

Excellent compliment to SDP

App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI.

No reason why your support staff shouldn’t have this app when in the field.
Nathan K2009Nathan K2009

Won’t let me log in

Not very useful.
Ben GrigsonBen Grigson

SAML won’t work on iPad Pro

Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.
weathermon.comweathermon.com

Something is missing

Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in.
Our IT department has tried everything and can’t find a way for the runners to get an audio notification.
HELP!!!!
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ShutterupShutterup

Response from developer

Our sincere Apologies for the inconvenience caused. Hope you mean receiving push notifications on whenever any update happens on ticket. As of now, we provide option to send push notification whenever ticket has been assigned and any notes added. We will check the possibilities provide more options asap. Please share your feedback to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if you have any other information. Thanks .

Poor function, awful interface.

Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.
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stevey500stevey500

Response from developer

Our sincere apologies for the inconvenience caused. We are working on UI/UX revamp and we will cover up all issues in it. Could you please share us the detailed information of notification issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you better. Thanks for understanding.

See 95 more reviews

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User experience

🐞

Reported Bugs

20 issues

Invalid JSON errors when viewing ticket details

Bug

App crashes when pressing request details

Bug

SAML login returns to login prompt after authentication

Bug

Photo attachment failures with invalid JSON error

Bug

Dark mode UI issues (white text on white background)

Bug

Password field doesn't allow pasting

Bug

Buttons cut off on iPhone 12 Pro and newer devices

Bug

App incompatible with iPhone 14 Pro Max

Bug

App doesn't work with iOS 13+ and iPhone 11+ screen formats

Bug

Force closing on various device models

Bug

Widget loading indefinitely

Bug

Barcode scanner only works 1 in 10 times

Bug

Subcategory dropdown not properly populated

Bug

App signs out spontaneously

Bug

Notifications sent for user's own actions

Bug

Group assignment broken after updates

Bug

Missing account element error on login

Bug

Work log viewing causes crashes

Bug

Null errors when opening tickets

Bug

Random error messages appearing

Bug
✨

Requested Features

17 requests

SAML/SSO authentication support

Feature

Audio notifications for incoming tickets

Feature

Ability to view full conversation history

Feature

Attachment preview functionality

Feature

Reply templates

Feature

Global search across tickets

Feature

Sort tickets by priority, due date, and other fields

Feature

iPad universal app support

Feature

Ability to edit more ticket fields (category, subcategory, group assignment)

Feature

Access to Problems, Projects, and other modules

Feature

Closure codes and FCR checkboxes

Feature

Asset editing capabilities

Feature

Barcode scanner improvements

Feature

Task creation and closure from app

Feature

Email signature support for replies

Feature

Custom filter visibility

Feature

Ability to create service requests as standard user

Feature

FAQ

What does the ServiceDesk Plus mobile app do?

The ServiceDesk Plus mobile app allows employees to find answers and request services, and enables technicians to manage requests, approvals, and tasks on the go. It integrates IT service management (ITSM) and IT asset management (ITAM) with enterprise service management capabilities.

What are the key features of the ServiceDesk Plus app?

Key features include the ability to create, view, edit, and resolve requests, track ticket status, assign technicians, add attachments, record work logs, access solutions, scan assets, and approve change requests. It also offers real-time notifications and in-app chat with end users.

Is the ServiceDesk Plus app free to use?

The mobile app itself is free to download and use. However, it is not a stand-alone application. Your organization must have a ServiceDesk Plus On-premises installation (version 14000 and above) to log in and utilize the app's full functionality.

What are the system requirements for the ServiceDesk Plus app?

The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above. Organizations need to have this version installed to connect to the app.

How can I use the ServiceDesk Plus app for IT support?

IT technicians can use the app to manage incoming requests, track ticket progress, assign tasks, add notes, and resolve issues remotely. Employees can submit requests, track their status, and access solutions for common problems, streamlining the IT support process.