ServiceDesk Plus | On User Reviews

Name: ServiceDesk Plus | On-premises
Rating: 4.8 (21 reviews)

ServiceDesk Plus | On-premises

Zoho Corporation

💼 Business

What users say

Summarized from real user reviews of ServiceDesk Plus | On. Based on 21 reviews and a 4.8/5 average, it highlights the 6 positives and 13 negatives reviewers mention most about this Business app.

Positive things

🚀Fast and snappy performance
🎨Clean and improved UI design
📎OneDrive attachment integration
📱Mobile accessibility for field work
✅Basic ticket management functionality
🔄Recent updates significantly improved usability

Negative things

🐛Frequent crashes and instability
🔐SAML/SSO authentication not supported
📵Unreliable push notifications
🔑Login failures and authentication issues
⚠️Missing critical features for mobile work
📱Poor iPad/screen optimization
🎯Unintuitive UI and confusing navigation
📝Limited ticket editing capabilities
🔍No global search functionality
🎤Missing audio notifications for field workers
🖼️Cannot view attachments or conversation history
⌨️No autocorrect in text fields
🚪Spontaneous logout issues

Top reviews

Most Recent Highest Rated Lowest Rated

Excellent compliment to SDP

App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI.

No reason why your support staff shouldn’t have this app when in the field.

Nathan K2009

a year ago

Won’t let me log in

Not very useful.

Ben Grigson

2 years ago

SAML won’t work on iPad Pro

Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.

weathermon.com

3 years ago

Something is missing

Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in.
Our IT department has tried everything and can’t find a way for the runners to get an audio notification.
HELP!!!!

Shutterup

3 years ago

Response from developer

Our sincere Apologies for the inconvenience caused. Hope you mean receiving push notifications on whenever any update happens on ticket. As of now, we provide option to send push notification whenever ticket has been assigned and any notes added. We will check the possibilities provide more options asap. Please share your feedback to servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if you have any other information. Thanks .

Poor function, awful interface.

Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.

stevey500

3 years ago

Response from developer

Our sincere apologies for the inconvenience caused. We are working on UI/UX revamp and we will cover up all issues in it. Could you please share us the detailed information of notification issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com to assist you better. Thanks for understanding.

Unusable with a SAML login.

This app is a disaster!

P2TechSvc

4 years ago

App doesn’t work on iPhone 14 Pro Max

Please advise when you will fix the app for iPhone 14 Pro Max… it is completely unusable.

JMCK98

4 years ago

Buggy

Can’t attach photos - get an”invalid JSON” error.
Selecting more photos from the gallery in dark mode is difficult as the buttons are white font on a white background.

MFA guy

4 years ago

Immediate error at login

After logging in I’m confronted by a mandatory error window talking about a missing element ‘account’?

You guys really need to work on this app.

$m0k3y

4 years ago

App password field

I am unable to paste my password into the password field, also when will this app support saml login?

Atomadc

4 years ago

App is force closing when pressing request details

cortes.dc02

5 years ago

Crashing

The latest release crashes constantly, this seems to be a pattern, a few releases work fine then a we get a duffer, come on Zoho sort it out, a bit more testing seems like it’s needed before releasing buggy apps.

Bigspud

5 years ago

Incorrect Username/Password

I can sign in fine through a web browser, but the app does not work.

This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work.

I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.

Runesmite

5 years ago

Response from developer

Our sincere apologies for the inconvenience caused. Could you please share us the detailed information about the issue to this email ids servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com. Kindly share your server build number to assist you asap. Thanks for understanding.

Barely functional

Such a let down. Service desk pro is fantastic. But it’s app barely works. Can’t see all tickets. Notifications limited. The asset barcode scanner works on 1 in 10 codes. It won’t even read barcode generated in its own system. If a functional app is a requirement for you than manage engines solutions aren’t for you. None of these apps live up to their platforms standards

sprawlie80