ServiceDesk Plus | On vs Absolute Secure Access

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

The Absolute Secure Access product portfolio provides resilient network connectivity for users to securely access critical resources in the public cloud, private data centers, and on-premises. These products allow users to transition from traditional VPN to a resilient Zero Trust approach, without impairing productivity or administrative controls. Absolute VPN provides security and confidentiality for data in motion by means of encryption and access controls. It also offers benefits to the end user, such as making tunnel and network sessions resilient and optimizing streaming video and audio. Absolute ZTNA provides a software-defined perimeter via Zero Trust Network Access, creating a context-based, logical access boundary around an application or set of applications – wherever they're hosted. It shields applications from the Internet, making them invisible to unauthorized users. Access policies are enforced at the endpoint, avoiding latency and any data transgression. Absolute Insights for Network offers diagnostic and experience monitoring capabilities across endpoints and network, allowing organizations to proactively monitor, investigate, and remediate end user performance issues quickly and at scale, even on networks that are not company-owned or managed. The Secure Access SaaS platform leverages the power of Artificial Intelligence (AI) and Machine Learning (ML) to provide highly resilient, advanced threat detection combined with user and entity behavior analysis (UEBA). Secure Access analyzes each device’s activity to establish a comprehensive baseline of normal network behavior for that device and user. Regardless of whether a device has Secure Access policies that route traffic inside or outside a tunnel, the new AI-powered network security and vulnerability detection capabilities continuously monitor all devices for deviations in behavior, analyzing network traffic, user behavior, application usage and data access patterns, including the following: o Data exfiltration o Unsafe application and web browsing behavior o Malicious network port scanning o New applications generating network traffic o Denial of service attacks o Device being used at unusual times o Higher than expected network activity o New network usage patterns o Device acting as a server o Device refusing server-like requests o Device network usage is abnormal Secure Access generates configurable alerts with rich context and direct links to detailed Insights for Network dashboards, empowering security teams to prioritize and investigate potential threats. As new threats emerge and user behavior evolves, Secure Access automatically modifies its baseline for each user’s device and potential threat profiles, ensuring your defenses remain continuously updated. All clients require a licensed server to work.