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Salesforce Field Service

Salesforce Field Service

by salesforce.com

20K ratings
417 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 12, 2017
  • September 1, 2026

Features

Background Location Access

Developer

salesforce.com
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Salesforce Field Service screenshot #1 for iPhone
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Salesforce Field Service screenshot #5 for iPhone
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Reviews summary↘︎
⭐417
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❓5 answered
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About

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

✓Offline-first design
✓Real-time collaboration
✓Inventory management
✓Customer signature capture
✓Service report generation
✓Barcode and QR code scanning
✓Asset service history
Show original description

What users say

Summarized from real user reviews of Salesforce Field Service. Based on 20K reviews and a 4.6/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Efficient and fast
  • 👍User-friendly interface
  • 🚀Convenient mobile app
  • 👍Helpful for field service workers

Negative things

  • 🐛Crashes and freezes frequently
  • ⏱️Slow and unresponsive
  • 🔍Difficult to navigate and find information
  • 🔋High battery consumption
  • 🤖Poor integration with other systems
See all reviews

What's New in Salesforce Field Service

262.3.0

September 1, 2026

• Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Very Buggy

Sometimes my schedule for work is taken off throughout the week to the point where I need to screenshot every single week I’m working in case my schedule disappears.
Nachelle224Nachelle224

Buggy and now it’s slow

I already definitely have left a bad review and I’m leaving another one because now, including all of my goers, the app is just beyond sluggish. It takes forever to switch screens loading takes forever. I have to close the app just to try to get anywhere. And multiple times just trying to cycle through whatever it is that I’m trying to do. Totally not a fan of being part of the “experiment” for them to integrate towing. Field service is awful.
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thorsophthorsoph

Thankful

I love how easy the sight is to use. Once you get used to it-:)
Jude’Jude’

Field service

Could be more efficient if the jobs were in the same area. They shouldn’t be over an hour apart when there is 3 or 4 to do.
47 chinook47 chinook

Bugs

After every twoo the app get struck and i have to reinstall evertime
Vamsi11123Vamsi11123
See 412 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and frequent sign-outs

Bug

Syncing problems and data loss

Bug

Barcode scanning not working properly

Bug

Compatibility issues with newer iOS versions

Bug
✨

Requested Features

5 requests

Add search functionality

Feature

Improve offline capabilities

Feature

Integrate with more mapping/navigation apps

Feature

Allow bulk photo uploads

Feature

Enhance calendar and scheduling features

Feature

FAQ

What does the Salesforce Field Service mobile app do?

The Salesforce Field Service mobile app brings the full power of Field Service management to your mobile workforce. It helps improve first visit resolution by providing employees with essential information, offline capabilities, and tools to manage service appointments, work orders, inventory, and customer interactions.

What are the key features of this app?

Key features include an easy-to-use interface for viewing service appointments and work orders, offline-first design for uninterrupted work, real-time collaboration with dispatchers and other technicians, access to knowledge articles, and the ability to capture customer signatures and generate service reports.

Is this app free to use?

The application itself is free to download. However, it requires your Salesforce org to have Field Service enabled, and individual users must be provisioned with Field Service Technician licenses. Contact your Salesforce Account Executive for information on purchasing Field Service and user licenses.

What are the compatibility requirements for this app?

This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses. Specific mobile operating system requirements are not detailed in the provided description, but it is designed for mobile workforce use.

How does the offline functionality work?

The app is built with an offline-first design, meaning it intelligently primes data and allows for offline actions. This enables technicians to continue working and finish tasks even when they have no network connectivity, ensuring productivity in remote areas.