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Salesforce Field Service

Salesforce Field Service

by salesforce.com

21K ratings
428 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • February 12, 2017
  • September 23, 2026

Features

Background Location Access

Developer

salesforce.com
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Salesforce Field Service screenshot #1 for iPhone
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Salesforce Field Service screenshot #3 for iPhone
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Salesforce Field Service screenshot #5 for iPhone
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Reviews summary↘︎
⭐428
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❓5 answered
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📦~ in 3 weeks
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About

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

✓Offline-first design
✓Real-time collaboration
✓Inventory management
✓Customer signature capture
✓Service report generation
✓Barcode and QR code scanning
✓Asset service history
Show original description

What users say

Summarized from real user reviews of Salesforce Field Service. Based on 21K reviews and a 4.6/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Efficient and fast
  • 👍User-friendly interface
  • 🚀Convenient mobile app
  • 👍Helpful for field service workers

Negative things

  • 🐛Crashes and freezes frequently
  • ⏱️Slow and unresponsive
  • 🔍Difficult to navigate and find information
  • 🔋High battery consumption
  • 🤖Poor integration with other systems
See all reviews

What's New in Salesforce Field Service

262.3.1

September 23, 2026

• Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

Wonderful

Fantastic
خان آغاخان آغا

Buen app

Tienes muy buena descripción fácil de usar, me gusta más que otras aplicaciones para marcar tiempo por qué no es difícil
Es muy bueno me gusta yahooEs muy bueno me gusta yahoo

User friendly

This app is not user friendly at all it’s slow nothing ever works right aaa should replace it
Jdwxxx66Jdwxxx66

2026 still cant make an app

Sad mediocre performance slow to load will not keep you logged in and face id rarely works have to upload photos one by one makes towbooks look like a cure for cancer 2026 still cant make this app better fix the bugs or scrap it and actually pay a developer money to make a proper app this is just sadder then a 1 legged cat
Show more
Powerstoke6.7Powerstoke6.7

Time sheet improvements point

Time should be shown when doing the time entry.

Ex- if I am doing the entry 10:00 to 11:00 in work time, then there should be showing in right side 1 hrs . It will be a good point if it will update.
ProfuctProfuct
See 423 more reviews

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User experience

🐞

Reported Bugs

4 issues

Login issues and frequent sign-outs

Bug

Syncing problems and data loss

Bug

Barcode scanning not working properly

Bug

Compatibility issues with newer iOS versions

Bug
✨

Requested Features

5 requests

Add search functionality

Feature

Improve offline capabilities

Feature

Integrate with more mapping/navigation apps

Feature

Allow bulk photo uploads

Feature

Enhance calendar and scheduling features

Feature

FAQ

What does the Salesforce Field Service mobile app do?

The Salesforce Field Service mobile app brings the full power of Field Service management to your mobile workforce. It helps improve first visit resolution by providing employees with essential information, offline capabilities, and tools to manage service appointments, work orders, inventory, and customer interactions.

What are the key features of this app?

Key features include an easy-to-use interface for viewing service appointments and work orders, offline-first design for uninterrupted work, real-time collaboration with dispatchers and other technicians, access to knowledge articles, and the ability to capture customer signatures and generate service reports.

Is this app free to use?

The application itself is free to download. However, it requires your Salesforce org to have Field Service enabled, and individual users must be provisioned with Field Service Technician licenses. Contact your Salesforce Account Executive for information on purchasing Field Service and user licenses.

What are the compatibility requirements for this app?

This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses. Specific mobile operating system requirements are not detailed in the provided description, but it is designed for mobile workforce use.

How does the offline functionality work?

The app is built with an offline-first design, meaning it intelligently primes data and allows for offline actions. This enables technicians to continue working and finish tasks even when they have no network connectivity, ensuring productivity in remote areas.