Salesforce Field Service

Salesforce Field Service

by salesforce.com

21K ratings
436 reviews
Free

Details

Released
February 12, 2017
Updated
October 23, 2026

Features

Background Location Access

Salesforce Field Service screenshot #1 for iPhone
Salesforce Field Service screenshot #2 for iPhone
Salesforce Field Service screenshot #3 for iPhone
Salesforce Field Service screenshot #4 for iPhone
Salesforce Field Service screenshot #5 for iPhone
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ipad
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About

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

✓Offline-first design
✓Real-time collaboration
✓Inventory management
✓Customer signature capture
✓Service report generation
✓Barcode and QR code scanning
✓Asset service history
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What users say about Salesforce Field Service

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What's New in Salesforce Field Service

264.1.2

October 23, 2026

• Bug Fixes

User reviews

Entry edit is not available

Please fix it
1.
Entry delete is not available in time sheet .

2 time entry edit button is not correct position(3 dots), so it is very hard for click the edit button .

Great app

Very happy with app simple to use also required for my job

App closed

Every week, we have to uninstall the app and reinstall it then put all our info again cause nothing is save in the phone like on an android, cause the app just close on opening. Recurring issue never resolve. I have 2 phone and both stopped to work at same time.

Dating App Icon?

Just letting you know that everyone in the field calls this the “dating app” because of your choice of app icon/logo. Could you choose something more fitting that doesn’t make it look like a hook-up app?

Do better

The idea is great. The app claims to be built for offline use, but it won’t load anything if you’re offline. It literally tells you you’re offline and to reconnect to the internet. You can’t edit any posts on the feed because when you try the comment field turns solid white not allowing you to see what you already put. Every time there is a patch done the dismiss button stops working for a while. There is no way to be “clocked out” so the app can stop sharing your location with your employer, complete invasion of privacy when an employer has access to your location at all times. There should be a toggle to stop sharing location or clock out to stop sharing location in app.
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Developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues and frequent sign-outs

Bug

Syncing problems and data loss

Bug

Barcode scanning not working properly

Bug

Compatibility issues with newer iOS versions

Bug
✨

Requested Features

5 requests

Add search functionality

Feature

Improve offline capabilities

Feature

Integrate with more mapping/navigation apps

Feature

Allow bulk photo uploads

Feature

Enhance calendar and scheduling features

Feature

FAQ

What does the Salesforce Field Service mobile app do?

The Salesforce Field Service mobile app brings the full power of Field Service management to your mobile workforce. It helps improve first visit resolution by providing employees with essential information, offline capabilities, and tools to manage service appointments, work orders, inventory, and customer interactions.

What are the key features of this app?

Key features include an easy-to-use interface for viewing service appointments and work orders, offline-first design for uninterrupted work, real-time collaboration with dispatchers and other technicians, access to knowledge articles, and the ability to capture customer signatures and generate service reports.

Is this app free to use?

The application itself is free to download. However, it requires your Salesforce org to have Field Service enabled, and individual users must be provisioned with Field Service Technician licenses. Contact your Salesforce Account Executive for information on purchasing Field Service and user licenses.

What are the compatibility requirements for this app?

This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses. Specific mobile operating system requirements are not detailed in the provided description, but it is designed for mobile workforce use.

How does the offline functionality work?

The app is built with an offline-first design, meaning it intelligently primes data and allows for offline actions. This enables technicians to continue working and finish tasks even when they have no network connectivity, ensuring productivity in remote areas.