Salesforce Field Service

Salesforce Field Service

by salesforce.com

20K ratings
368 reviews
Free

Details

  • Released
  • Updated
  • February 12, 2017
  • July 29, 2026

Features

Salesforce Field Service screenshot #1 for iPhone
Salesforce Field Service screenshot #2 for iPhone
Salesforce Field Service screenshot #3 for iPhone
Salesforce Field Service screenshot #4 for iPhone
Salesforce Field Service screenshot #5 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Empower your mobile workforce with a comprehensive field service management solution. Improve issue resolution with offline capabilities, real-time collaboration, and access to critical information. Streamline workflows, manage inventory, and capture proof of service on the go.

Offline-first design
Real-time collaboration
Inventory management
Customer signature capture
Service report generation
Barcode and QR code scanning
Asset service history
Show original description

What users say

See all reviews

What's New in Salesforce Field Service

262.2.0

July 29, 2026

• Bug Fixes

User reviews

Worst app for work I’ve ever used

I knew salesforce always sucked but this is a whole new level. Never syncs and then screws up everything on the schedule. Works about 10% of the time. Worst app ive ever had to use for work

Have to have it for job

Worst app EVER. I have to contact technical support every time I try to sign into this thing.

Buggy and now it’s slow

I already definitely have left a bad review and I’m leaving another one because now, including all of my goers, the app is just beyond sluggish. It takes forever to switch screens loading takes forever. I have to close the app just to try to get anywhere. And multiple times just trying to cycle through whatever it is that I’m trying to do. Totally not a fan of being part of the “experiment” for them to integrate towing. Field service is awful.
Show more

No good

The company I work for was trying to switch over to using our phones and this app, but I find it very difficult to navigate having to always refresh the screen. I still use the tablet that was assigned to us. Please do better. I would love to be able to use my phone.

S

If you are trying to get this app for your employees i suggest look for something else it used to be good but nowadays its just doing syncing and then crash in middle of it and funny thing none of the features work until sync is done

Developer apps

User experience

🐞

Reported Bugs

4 issues

Login issues and frequent sign-outs

Bug

Syncing problems and data loss

Bug

Barcode scanning not working properly

Bug

Compatibility issues with newer iOS versions

Bug

Requested Features

5 requests

Add search functionality

Feature

Improve offline capabilities

Feature

Integrate with more mapping/navigation apps

Feature

Allow bulk photo uploads

Feature

Enhance calendar and scheduling features

Feature

FAQ

What does the Salesforce Field Service mobile app do?

The Salesforce Field Service mobile app brings the full power of Field Service management to your mobile workforce. It helps improve first visit resolution by providing employees with essential information, offline capabilities, and tools to manage service appointments, work orders, inventory, and customer interactions.

What are the key features of this app?

Key features include an easy-to-use interface for viewing service appointments and work orders, offline-first design for uninterrupted work, real-time collaboration with dispatchers and other technicians, access to knowledge articles, and the ability to capture customer signatures and generate service reports.

Is this app free to use?

The application itself is free to download. However, it requires your Salesforce org to have Field Service enabled, and individual users must be provisioned with Field Service Technician licenses. Contact your Salesforce Account Executive for information on purchasing Field Service and user licenses.

What are the compatibility requirements for this app?

This application requires your Salesforce org to have Field Service. Individual users must be provisioned with Field Service Technician licenses. Specific mobile operating system requirements are not detailed in the provided description, but it is designed for mobile workforce use.

How does the offline functionality work?

The app is built with an offline-first design, meaning it intelligently primes data and allows for offline actions. This enables technicians to continue working and finish tasks even when they have no network connectivity, ensuring productivity in remote areas.