Salesforce Field Service User Reviews

Customer Experience

Positive experience20.2% of reviews
Neutral9.6% of reviews
Negative experience70.1% of reviews

~ Based on 415 written reviews from the US App Store.

What users say

Is Salesforce Field Service Safe?

Salesforce Field Service appears safe based on user ratings. AppsHunter Safety Score for Salesforce Field Service is 92/100.

This assessment is based on 20,066 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.6% of ratings point to a safe experience
4.6% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 20,066 App Store ratings for Salesforce Field Service.

Is Salesforce Field Service Legit?

Salesforce Field Service appears to be a legitimate app. AppsHunter Legitimacy Score for Salesforce Field Service is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Thankful

I love how easy the sight is to use. Once you get used to it-:)

Field service

Could be more efficient if the jobs were in the same area. They shouldn’t be over an hour apart when there is 3 or 4 to do.

Bugs

After every twoo the app get struck and i have to reinstall evertime

Nth Tas Tech

Just avoid using this app !
Crashes & lags all the time ..
Takes too long to update basic task..
This app is made by idiots sitting at office& made for idiots not working in the field!
One of the worst field service app!

Garbage App

Takes forever to load

Trash

never works

Have to re-download the app on occasion

The app works great however, once every couple months, I have to delete the app and re-download it because it doesn’t sync with Salesforce

Worst app for work I’ve ever used

I knew salesforce always sucked but this is a whole new level. Never syncs and then screws up everything on the schedule. Works about 10% of the time. Worst app ive ever had to use for work

Have to have it for job

Worst app EVER. I have to contact technical support every time I try to sign into this thing.

Buggy and now it’s slow

I already definitely have left a bad review and I’m leaving another one because now, including all of my goers, the app is just beyond sluggish. It takes forever to switch screens loading takes forever. I have to close the app just to try to get anywhere. And multiple times just trying to cycle through whatever it is that I’m trying to do. Totally not a fan of being part of the “experiment” for them to integrate towing. Field service is awful.
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No good

The company I work for was trying to switch over to using our phones and this app, but I find it very difficult to navigate having to always refresh the screen. I still use the tablet that was assigned to us. Please do better. I would love to be able to use my phone.

S

If you are trying to get this app for your employees i suggest look for something else it used to be good but nowadays its just doing syncing and then crash in middle of it and funny thing none of the features work until sync is done

Ständig desynchonisiert, Zeiten weg, nicht mal nachschauen, was in der Vergangenheit drinstand

Viel zu oft muss ich die App deinstallieren und neu installieren dann sind alle Zeiten weg deswegen hab ich jetzt schon angefangen Screenshot zu machen von den alten Zeiten, die ich eingetragen hab wenn ich sehe, dass der Stunden Timer nicht mehr geht, das einzig Gute vielleicht und dass man noch sieht wo der Auftrag ist auch wenn das bei uns auch nicht in ein Ort aber das ist ein firmen intern Problem
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They Didn’t Even Try

I think they paid a developer $10 to throw this app together. Seriously the controls on this app are the least ergonomic thing I’ve ever seen. Every action requires you to swipe up from the bottom. Twice. Then you have to go through each action one at a time, instead of just choosing the status you’d like to set the job at on one simple tap. There are tons of options in the app that nobody ever uses. All they do is clutter up the screen. The options which are used aren’t even front and center where they should be. I shouldn’t have to tap and scroll 20 times to get to one item. It should be right at the top where it makes sense to be if it is used most. Besides the horrible design, even the things that work well don’t always work. The map feature crashes and glitches. The app freezes and crashes. Probably once a week I have to delete and redownload the app because it gets stuck in a crash loop. Emailing a service ticket to a customer requires about 20 steps that you have to go through one by one. There should be one button for email and it should be already programmed to send to a customer contact set in the app. Honestly I should charge a consultant fee for all the good feedback I’m giving you guys. About once a month, the app asks if I would like to give feedback. I press “yes” and then the app crashes. So I can’t even give feedback which is why I’m writing this review. Terrible app and I wouldn’t touch it if it wasn’t made mandatory by the company I work for
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Worst app ever

Our company moved to this app and it’s the biggest waste of time and resources that I have ever seen. Have to delete the app almost daily just to make it function. Only recommend it if you’re a sadist and enjoy spending hours trying to fill out work orders just for it to lose its mind and you get to start over.
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Me encanta

Super facil y segura

Unfortunate

This app is horrible slow constantly crashes. Freezes slow performance can’t wait till we switch to a different one.

ZÉRO

Rendez nous tecnow

Worse app to n the planet

If i could give it 0 stars and would never works properly

What a disappoint

I do not think you could make a work order system with more unnecessary steps than this one.