Salesforce Field Service Reviews: Is It Legit?

Customer Experience

Positive experience21.1% of reviews
Neutral9.9% of reviews
Negative experience69.0% of reviews

~ Based on 436 written reviews from the US App Store.

What users say about Salesforce Field Service

Is Salesforce Field Service Safe?

Salesforce Field Service appears safe based on user ratings. AppsHunter Safety Score for Salesforce Field Service is 93/100.

This assessment is based on 21,095 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.8% of ratings point to a safe experience
4.5% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 21,035 App Store ratings for Salesforce Field Service.

Is Salesforce Field Service Legit?

Salesforce Field Service appears to be a legitimate app. AppsHunter Legitimacy Score for Salesforce Field Service is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Entry edit is not available

Please fix it
1.
Entry delete is not available in time sheet .

2 time entry edit button is not correct position(3 dots), so it is very hard for click the edit button .

Great app

Very happy with app simple to use also required for my job

App closed

Every week, we have to uninstall the app and reinstall it then put all our info again cause nothing is save in the phone like on an android, cause the app just close on opening. Recurring issue never resolve. I have 2 phone and both stopped to work at same time.

Dating App Icon?

Just letting you know that everyone in the field calls this the “dating app” because of your choice of app icon/logo. Could you choose something more fitting that doesn’t make it look like a hook-up app?

Do better

The idea is great. The app claims to be built for offline use, but it won’t load anything if you’re offline. It literally tells you you’re offline and to reconnect to the internet. You can’t edit any posts on the feed because when you try the comment field turns solid white not allowing you to see what you already put. Every time there is a patch done the dismiss button stops working for a while. There is no way to be “clocked out” so the app can stop sharing your location with your employer, complete invasion of privacy when an employer has access to your location at all times. There should be a toggle to stop sharing location or clock out to stop sharing location in app.
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Horrível no iPhone

Aplicativo ficou horrível depois da atualização, a gente não consegue fechar o aplicativo,tem que ficar pedindo pra terceiros pra fechar,aplicativos ficou demais,toda hora erro de upload,pessimo!!!’

Wonderful

Fantastic

Buen app

Tienes muy buena descripción fácil de usar, me gusta más que otras aplicaciones para marcar tiempo por qué no es difícil

FSA

Es dauert etwas bis man die App und ihre Funktionen kennenlernt, danach wird es einfacher und übersichtlicher.

worst application

Worst application no proper response from sales force

User friendly

This app is not user friendly at all it’s slow nothing ever works right aaa should replace it

2026 still cant make an app

Sad mediocre performance slow to load will not keep you logged in and face id rarely works have to upload photos one by one makes towbooks look like a cure for cancer 2026 still cant make this app better fix the bugs or scrap it and actually pay a developer money to make a proper app this is just sadder then a 1 legged cat
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Time sheet improvements point

Time should be shown when doing the time entry.

Ex- if I am doing the entry 10:00 to 11:00 in work time, then there should be showing in right side 1 hrs . It will be a good point if it will update.

Keeps improving

So glad that the app is being updated to accommodate the user.

Android users

Cannot get it to work for android

使いづらい

アプリやiOSがアップデートするたびにバグのオンパレード。セールスフォースとの連携もバグだらけ。受注先からの指定でこの二つのアプリ使っているがとても有料とは思えないし業務に使うクオリティーに無い。その辺の無料アプリの方がバグの改善も早い。それに接続が遅いし処理時間も酷く長い。

Clock in

When you check your hours it clocks in by itself

Bad UI

Salesforce need to enhanced this fsl app , as in 2026 this app still have functionality of 10 yr before app .
Zomato,uber , etc field service app are much better.

Experience so far

I have enjoyed working for this organization/company the employees have been very helpful and I get an immediate response if any issues arise very satisfied

Very Buggy

Sometimes my schedule for work is taken off throughout the week to the point where I need to screenshot every single week I’m working in case my schedule disappears.