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Salesforce Authenticator

Salesforce Authenticator

by salesforce.com

4.3K ratings
357 reviews
#179 in free Business
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated

Features

Developer

salesforce.com
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Salesforce Authenticator screenshot #1 for iPhone
Salesforce Authenticator screenshot #2 for iPhone
Salesforce Authenticator screenshot #3 for iPhone
Salesforce Authenticator screenshot #4 for iPhone
Salesforce Authenticator screenshot #5 for iPhone
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📉no. 179
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Reviews summary↘︎
⭐357
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📝40+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Enhance your online security with multi-factor authentication. This app sends push notifications to your device for identity verification, allowing you to approve or deny login attempts with a simple tap. It also offers one-time verification codes for offline use and can automate approvals for trusted locations.

✓Multi-factor authentication
✓Push notification approvals
✓One-time verification codes
✓Location-based automated approvals
✓Offline verification codes
Show original description

What users say

Summarized from real user reviews of Salesforce Authenticator. Based on 4.3K reviews and a 4.6/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Fast and efficient
  • 🔒Secure authentication
  • 👍Easy to use
  • 🔋Reliable backup feature
  • 👍Convenient Apple Watch integration

Negative things

  • 🐛Inconsistent location tracking
  • 🐛Frequent re-authentication required
  • 🐛Unreliable push notifications
  • 🐛Compatibility issues with older devices
  • 🐛Buggy app crashes
See all reviews

What's New in Salesforce Authenticator

4.7.0

April 14, 2025

We made automation easier than ever. - Automation is now enabled by default to approve requests that you trust when certain conditions are met. - We added Einstein icons for automation to Salesforce ecosystem accounts the home screen. The automation toggle includes an Einstein icon that is blue when automation is on and gray when automation is off. Accounts include a blue Einstein icon with a check mark if automation is enabled, a gray icon with an X if it’s disabled, and if automation isn’t an option, the Einstein icon doesn’t show up. - We fixed some bugs.

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Charts

Top Free

📉 179-13

Business

This app dropped -13 positions in Business chart.

Last updated on August 29, 2026.

User reviews

Most RecentHighest RatedLowest Rated

Very Difficult App

This is the worst MFA that I have ever had!
Rafa's tchestRafa's tchest

Unbelievably unusable

Typical salesforce… take the money with zero support
JinorthJinorth

Low-effort slop

This is an old app, and it looks and feels that way too. Absolutely terrible. I have to manually input the code every time which is a pain. This is supposed to make life easier. Not harder. Salesforce, you’ve failed with this app. You’ve failed hard.

You buy reviews because you’re a bad company. This app doesn’t have the 4 star rating, that’s a lie and you know it. Apple needs to be investigated for allowing this to continue.
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NaturalSelect3rNaturalSelect3r

Efficient

Works well
KhshortyKhshorty

Quite useless

Expect to be on Salesforce 5-10 minutes after logging in. This app is buggy and quite useless
Stelios624Stelios624
See 352 more reviews

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User experience

🐞

Reported Bugs

5 issues

Inability to add accounts without QR code or 2-word phrase

Bug

Sudden loss of access to all accounts after phone reset

Bug

Repeated prompts to enable location services

Bug

Slow authentication process and delays

Bug

Incompatibility with certain Salesforce clouds

Bug
✨

Requested Features

5 requests

Add biometric authentication (Face ID, Touch ID)

Feature

Improve location-based auto-approval

Feature

Allow customization of app icons and themes

Feature

Provide desktop/web version of the app

Feature

Enhance Apple Watch integration

Feature

FAQ

What does Salesforce Authenticator do?

Salesforce Authenticator provides multi-factor authentication (MFA) to secure your online accounts. It allows you to verify your identity when logging in or performing critical actions by sending push notifications to your mobile device, which you can approve or deny with a tap.

How does the app enhance security?

The app adds an extra layer of security by requiring a second form of verification beyond just a password. This can be through approving a push notification or by using one-time verification codes, making it much harder for unauthorized users to access your accounts.

Is Salesforce Authenticator free to use?

Yes, Salesforce Authenticator is a free application. There are no costs associated with downloading or using its core multi-factor authentication features.

What kind of accounts can I secure with this app?

You can use Salesforce Authenticator to secure any online account that supports time-based one-time passwords (TOTP) or allows multi-factor authentication using a generic 'Authenticator app'.

How does the location-based automation work and is my data safe?

If enabled, the app uses your device's location services to automatically approve account activity from trusted locations. Salesforce states that location data is stored securely on your device, never shared, and can be deleted or turned off at any time.