Salesforce Authenticator User Reviews

What users say

Top reviews

Low-effort slop

This is an old app, and it looks and feels that way too. Absolutely terrible. I have to manually input the code every time which is a pain. This is supposed to make life easier. Not harder. Salesforce, you’ve failed with this app. You’ve failed hard.

You buy reviews because you’re a bad company. This app doesn’t have the 4 star rating, that’s a lie and you know it. Apple needs to be investigated for allowing this to continue.
Show more

Efficient

Works well

Quite useless

Expect to be on Salesforce 5-10 minutes after logging in. This app is buggy and quite useless

It never works!

I have to use it everyday and the pop up in the app works 1 in 10 times. I almost always have to wait for a new code and click use another method in my browser because the app is barely functional

Worst UX ever

The whole point of this app is to make authentication more seamless for companies. It dies the exact opposite. The copy and UX are horribly confusing. I often find myself in confusing authentication loops without recourse. For example, when you say “on your computer, enter this two-word phrase when prompted” — huh? Provide more context. When will I be prompted? Who is prompting me? How will I be prompted? What do I do if I’m not prompted? Also, the static icons above—what do these even mean? Why are they here? And the bit that says “To connect other accounts, scan a QR code”—again, where do I find a QR code? This is a horrible UX with confusing instructions, which defeats its purpose from the start.
Show more

Top

Demais

Love it!

This Authenticator always works! Been using it for years!

This app SUCKS

It took everyone trying to use it multiple tries to get it to work. For me it worked a day ago at the office and it doesn’t work 24 hours later at home.

rubbish

doesn’t work

Works for me, I like some of the auto features

This Authenticator works as expected.
I like some of the auto location approval flows.
The app doesn’t get in the way unnecessarily and only when needed.

Great solution if you want to go a step further than 2 factor authentication and have device present authentication also!

Forced

Forced to use

Great Authenticator

I am using this to log into salesforce for MFA and it works perfectly. I haven’t had any lag time.

Geht so

Es wäre schön, wenn die App auch auf iPhones mit Touch ID und etwas kleineren Bildschirm richtig funktionieren würde. Aber hier funktioniert das Scrollen nicht.

No support

Frustrating

Authenticator

Easy to use, responsive, love having this additional layer of security.

So Easy

Works just like it’s supposed to!

Easiest way to authenticate

Using this app is the easiest way to authenticate via MFA.

Mot de passe

Je n’arrive plus à me brancher

No notifications

The notification and geolocation approval features hardly ever work so this is just a place to store 2FA OTC codes. Very disappointing.

Location services should not be a requirement!!

The need for location services to be enabled for faster logins unnecessary!!