Salesforce Social Studio

Salesforce Social Studio

by salesforce.com

356 ratings
14 reviews

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
May 7, 2014
Updated
April 5, 2020
Salesforce Social Studio screenshot #1 for iPhone
Salesforce Social Studio screenshot #2 for iPhone
Salesforce Social Studio screenshot #3 for iPhone
Salesforce Social Studio screenshot #4 for iPhone
Salesforce Social Studio screenshot #5 for iPhone
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About

Manage your social media presence on the go. Plan, create, schedule, and publish content across multiple platforms. Engage with your audience, moderate conversations, and analyze social media performance with comprehensive listening tools. All your social media management activities sync seamlessly across devices.

✓Content planning and creation
✓Cross-platform publishing
✓Audience engagement and moderation
✓Social media listening and analysis
✓Cloud-synced across devices
✓Content approval workflows
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What users say about Salesforce Social Studio

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What's New in Salesforce Social Studio

1.30.0

April 5, 2020

• Bug Fixes

User reviews

No push notifications for social comments

What sort of app for social monitoring doesn’t allow push notifications?! Social Studio and the app have a LONG way to go to be on par with the competition.

Useless App

I only use this app because my job requires it. Social Studio is useless. It doesn’t let you upload videos at the same size that Facebook and Instagram accepts. The app has other glitches like not being able to tag people/pages. When we I post multiple photos on Facebook it duplicates the caption for every photo. These issues have been around for year. Get it together.
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Do not purchase this product!

I transferred to this platform for my social channels and have found it to be very basic and kit able to perform at the standard it says it can. There are constant issues and using this platform adds more time to my day having to deal with the issues than if I jumped on and posted things natively to my social channels. Do not recommend, particularly if you have time sensitive information.
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NEW GLITCH - Amazing App

Just recently when trying to schedule out posts on the mobile app, the dates and times do not appear. When you click “Schedule” the scroll bar does not show any dates, hours, or minute options past the current time. You can scroll and schedule on out anyway, however it’s invisible so you have no clue what day/time your selecting.

Other than this, the app is fantastic!
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Horrible

This app does not work as it should. The engage column cuts out and does not let you go back in history (sometimes no further than 20 mins). I used the use the app to engage with posts but because of this issue I can’t. I have raised a complaint but it’s not going to be fixed anytime soon. Would recommend going with a competitor
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Developer apps

User experience

🐞

Reported Bugs

11 issues

No push notifications for social comments

Bug

Cannot upload videos at the same size that Facebook and Instagram accepts

Bug

Glitches like not being able to tag people/pages

Bug

When posting multiple photos on Facebook it duplicates the caption for every photo

Bug

The engage column cuts out and does not let you go back in history (sometimes no further than 20 mins)

Bug

When one person takes action (such as hiding comments), the next persons dashboard does not indicate that this action was taken (a hidden post still appears)

Bug

Dates and times do not appear when trying to schedule posts on the mobile app; scroll bar does not show any dates, hours, or minute options past the current time

Bug

App won’t save any changes I make after scheduling a post

Bug

No filtering ability in the publish calendar

Bug

No way to reorder photos in tweets

Bug

Can't register a new account

Bug
✨

Requested Features

13 requests

Add push notifications for social comments

Feature

Improve video upload size compatibility with Facebook and Instagram

Feature

Fix glitches with tagging people/pages

Feature

Prevent caption duplication for multiple photos on Facebook

Feature

Enhance functionality to meet advertised standards

Feature

Allow users to go back further in engage history

Feature

Ensure actions taken by one user are reflected for others

Feature

Improve usability and reduce clunkiness

Feature

Implement a way to select multiple posts for macro application

Feature

Fix bugs related to saving changes after scheduling

Feature

Add filtering ability to the publish calendar

Feature

Allow reordering of photos in tweets

Feature

Enable account registration through the app

Feature

FAQ

What does Salesforce Social Studio do?

Salesforce Social Studio is an enterprise-grade social media management platform. It allows users to plan, create, schedule, and publish content across various social networks. It also facilitates community engagement, conversation moderation, and in-depth social media listening and analysis.

What are the key features of Social Studio?

Key features include content planning and creation, scheduling posts for platforms like Twitter, Facebook, Instagram, and LinkedIn, engaging with audiences, monitoring conversations across forums and blogs, and accessing listening dashboards for analysis. It also offers content approval workflows and cloud synchronization.

How much does Salesforce Social Studio cost?

The provided information indicates that the app is a paid product, as it does not have in-app purchases or ads, and is described as an enterprise-grade solution. Specific pricing details are not available in the description, and users would typically need to consult Salesforce for subscription information.

What social media platforms are supported?

The app supports content creation and publishing for Twitter, Facebook, Instagram, LinkedIn, YouTube, and Pinterest. Engagement and monitoring features are available for Twitter, Facebook, Instagram, and YouTube, as well as forums, blogs, and news sites.

How does the cloud synchronization work?

The Social Studio Mobile App is completely cloud-synced. This means that any actions you take on your mobile device, such as creating a post or responding to a comment, will be reflected across all other instances where you use Social Studio, and vice versa. This ensures a consistent and up-to-date social media management experience.