No push notifications for social comments
What sort of app for social monitoring doesn’t allow push notifications?! Social Studio and the app have a LONG way to go to be on par with the competition.
Useless App
I only use this app because my job requires it. Social Studio is useless. It doesn’t let you upload videos at the same size that Facebook and Instagram accepts. The app has other glitches like not being able to tag people/pages. When we I post multiple photos on Facebook it duplicates the caption for every photo. These issues have been around for year. Get it together.
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Do not purchase this product!
I transferred to this platform for my social channels and have found it to be very basic and kit able to perform at the standard it says it can. There are constant issues and using this platform adds more time to my day having to deal with the issues than if I jumped on and posted things natively to my social channels. Do not recommend, particularly if you have time sensitive information.
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NEW GLITCH - Amazing App
Just recently when trying to schedule out posts on the mobile app, the dates and times do not appear. When you click “Schedule” the scroll bar does not show any dates, hours, or minute options past the current time. You can scroll and schedule on out anyway, however it’s invisible so you have no clue what day/time your selecting.
Other than this, the app is fantastic!
Other than this, the app is fantastic!
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Horrible
This app does not work as it should. The engage column cuts out and does not let you go back in history (sometimes no further than 20 mins). I used the use the app to engage with posts but because of this issue I can’t. I have raised a complaint but it’s not going to be fixed anytime soon. Would recommend going with a competitor
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Unreliable and inconsistent
Several members of my team use Social Studio for monitoring our business pages. Unfortunately, many times when one person takes action (such as hiding comments), the next persons dashboard does not indicate that this action was taken (a hidden post still appears).
Overall the app is a bit clunky and not easy to use. The desktop version works well—the app, not so much.
Overall the app is a bit clunky and not easy to use. The desktop version works well—the app, not so much.
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Action multiple posts
I can’t find a way to select multiple similar posts to apply a macro and it is not practical for me to apply macros to multiple posts individually. If there is a way to select multiple posts to action together, I couldn’t find it.
So many bugs
Numerous bugs in the app. As one example, once I schedule a post, the app won’t save any changes I make. Overall a poor product and app.
Response from developer
Hello, I am sorry to hear you are having trouble with the app. We would like the opportunity to assist to resolve the issues you are experiencing. Please contact us at marketingcloudsupport@salesforce.com and a member of our technical staff will help you right away. Daryl W - Mobile Product Manager
Almost perfect
I love how closely this app aligns with the desktop website. There are some limitations, like no filtering ability in the publish calendar, no way to reorder photos in tweets, but for the most part it’s really great. Hope development keeps coming.
Response from developer
Hello, thank you for your feedback. I am happy to hear you are enjoying the app. Our goal is to align as closely as possible with the desktop experience where it make sense for mobile. We will continue to provide features that with enhance your mobile experience and if you have any additional feedback on any other features you would like to see in the app please let us know. Daryl W. - Product Manager Mobile
Excellent functionality
This app is particularly handy for managing incoming posts while I'm out of the office. Love it.
Can't register
Downloaded app but no way to register a new account. 10 minutes I'll never get back.
Great app, easy to use and very convenient
Easy to use and convenient for both publishing on the go and for approving posts created by others.
The quick search capability is also useful for ad-hoc insights.
The quick search capability is also useful for ad-hoc insights.
Love search and engage!
Being able to quickly create a topic profile with summarized results is a great feature!
Beautiful and easy to use
This app is great! I love the UI, and it's very intuitive for an enterprise software app.
