Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.
What We Love
- 🚀 Fast and snappy performance
- 🎨 Clean and improved UI design
- 📎 OneDrive attachment integration
- 📱 Mobile accessibility for field work
- ✅ Basic ticket management functionality
- 🔄 Recent updates significantly improved usability
Room to Improve
- 🐛 Frequent crashes and instability
- 🔐 SAML/SSO authentication not supported
- 📵 Unreliable push notifications
- 🔑 Login failures and authentication issues
- ⚠️ Missing critical features for mobile work
- 📱 Poor iPad/screen optimization
- 🎯 Unintuitive UI and confusing navigation
- 📝 Limited ticket editing capabilities
- 🔍 No global search functionality
- 🎤 Missing audio notifications for field workers
- 🖼️ Cannot view attachments or conversation history
- ⌨️ No autocorrect in text fields
- 🚪 Spontaneous logout issues
