Terrible
Watch out for their questionable support service.
Also very very limited amount of plugin which are poorly reviewed
Also very very limited amount of plugin which are poorly reviewed
App is a slow buggy mess
Title
Keeps crashing
The app keeps crashing on start. I have repeatedly brought it to the attention of customer service. They are unable to fix it.
Response from developer
@Paul, sorry to hear that you are facing with the app crashing. We have also received your contact info and we will have this looked into and addressed for you. Please do send over any questions/clarifications to crm@zohomobile.com and we will get right back to you. We look forward to hearing from you.
Looking to do some work on your phone, don't bother
This app is pretty much useless. If you can get it to open (hah, good luck!) the. The functionality is so limited, there's a good chance you can't do what you want to.
This app takes a simple task and makes it impossible.
Unfortunately the corporation I work for is opting to switch from a working system to this cheap not working system. I used to be able to use my company’s crm to create customer profiles and log activity easily and it was super nice with a map that came up with the customers displayed on a map and you can click on it and it would take you to the profile and see and record information easily. But now we use Zoho and there is options to make customer leads but none of the buttons work. The display is ridiculously confusing. There is a map but it pops up as a mini window that you can’t change size which is so irritating to use on a phone or tablet. Seems like this was developed to be used as a webpage and they made an app and released it without ever doing any testing because something will not work on the webpage and link you to the app but then when it opens says there is a error in the link and to link you back to the web page and it’s error there too. Just an absolute cluster of bugs, glitches, errors, and functions that do not work together. My coworkers are refusing to even try to figure it out. I am still trying because I actually want to keep a record of my customers but I now have to supplement this app with also writing everything with pen and paper. I don’t know how this app has this good of reviews. Probably has a lot of paid for reviews. It’s really not worth it. Your employees will probably not use it at all. Speaking as someone who actually has been forced to use zoho crm.
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Response from developer
Sorry to hear about the experience. We would like to get an understanding into the issues that you've reported. Please elaborate the challenges that you encountered with the app and send over an email to crm@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you.
