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Zoho CRM - Sales & Marketing

Zoho CRM - Sales & Marketing

CRM for Every Business

2.7K ratings
326 reviews
💼 Business
📊 Productivity
Free
In-App Purchases

Details

  • Released
  • Updated
  • July 6, 2011
  • July 8, 2026

Developer

Zoho Corporation
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🧾$19.99 - $479.99
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About

This app helps businesses engage with customers, convert leads, and grow revenue by closing more deals. It offers mobile sales productivity features like search, calling, emailing, and location-based services. Ideal for field sales, it provides offline access and automatic data syncing across devices.

✓Task and meeting management with reminders
✓Global search functionality
✓Location-based customer and opportunity finding
✓Client check-in for visit recording
✓Caller ID integration
✓Call logging with voice notes
✓Real-time team collaboration
Show original description

What users say

Summarized from real user reviews of Zoho CRM. Based on 2.7K reviews and a 4.4/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Powerful CRM features
  • 🔒Robust security
  • 👍Intuitive mobile app
  • 💡Customizable modules
  • 🚀Seamless integration with other Zoho apps

Negative things

  • 🐛Frequent crashes and bugs
  • 🔍Limited search functionality
  • 📊Lacking advanced reporting and analytics
  • 🔌Sync issues between mobile and web versions
  • 🤔Confusing navigation and UI
See all reviews

What's New in Zoho CRM

3.19.6

July 8, 2026

We've squashed a few bugs in this update.

Subscription plans

Standard Edition - Monthly

Get access to standard features for 30 days

$19.991 Month
How to cancel Zoho CRM subscription ⁉️

User reviews

Most RecentHighest RatedLowest Rated

New app keeps crashing searching accounts and adding contacts

A
LCWFALLCWFAL

Crashed and is extremely slow

This app used to my go to for the CRM. I don’t what they did on some recent updates, but it’s terrible. It crashes all day long and is slow to load. It’s become unusable now.
Tony GunnsTony Gunns

Crashes every time I open.

I want to use this on the go but it just crashes when I’m about to log a call or just look at analytics. The purpose of it was not to have notes but since I’m on an iPhone I use the notes section instead of the crm and copy it across.
Mr Darcy 84Mr Darcy 84

Terrible since resent update

Since new updates, the app has consistently crashed and has run extremely slow. It’s made this app almost impossible to use on a daily basis.
Tony GunnsTony Gunns

Do not recommend

Do not recommend.
AveixoyfnlshdkAveixoyfnlshdk
See 321 more reviews

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User experience

🐞

Reported Bugs

5 issues

App crashes on launch

Bug

Contacts and leads not syncing properly

Bug

Dashboards and analytics not working

Bug

Calendar events not displaying correctly

Bug

Inability to access certain modules on mobile

Bug
✨

Requested Features

5 requests

Ability to create and edit custom modules on mobile

Feature

Enhanced calendar integration and sync

Feature

Improved email integration and management

Feature

Kanban view for deals/opportunities

Feature

Automatic call logging and note-taking

Feature

FAQ

What does Zoho CRM do?

Zoho CRM is a mobile application designed to help businesses manage their sales and marketing efforts. It allows users to engage with customers, convert leads, and grow revenue by facilitating deal closures. The app is particularly useful for field sales teams, offering features to manage tasks, track leads, and communicate with clients efficiently.

What are the key features of Zoho CRM?

Key features include managing scheduled tasks and meetings with reminders, a powerful global search for quick access to information, locating nearby customers and sales opportunities, checking in at client locations, caller ID integration, logging calls with voice notes, and visualizing sales trends. It also supports real-time team collaboration and automatic data syncing across devices, even offline.

Is Zoho CRM free to use?

The application is available for free with the option for in-app purchases. This model allows users to access core functionalities without an upfront cost, with additional features or advanced capabilities available for purchase within the app.

What devices is Zoho CRM compatible with?

The app is designed for mobile use and offers automatic data syncing across all your devices. While specific operating system versions are not detailed, it is built to function on smartphones and tablets, ensuring a consistent experience regardless of the device you are using.

Who would benefit most from using Zoho CRM?

Zoho CRM is ideal for sales representatives who need to manage their pipeline on the go, sales managers who want to monitor team performance and sales trends, and business owners who are actively involved in nurturing customer relationships and closing deals. Its mobile-first design makes it particularly beneficial for field sales professionals.