Zoho Desk vs UniFi Access

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.

The UniFi Access mobile app is a convenient, comprehensive management tool that allows you and other administrators to oversee every aspect of your Access system, including connected doors, user rosters, reader devices, access cards, and security policies. With the app, you can also view real-time access event logs to maintain full vantage of visitor and employee traffic throughout your workspace. [Doorbell] Receive a push notification when someone rings a connected doorbell. [Remote View] Greet visitors remotely with the UA Pro, then grant them access remotely. [Devices] Add new Access devices and configure a variety of settings, including greeting messages, broadcast names, digital keypad layout, volume, and display brightness. [Doors] Manage individual doors or group them to instantly make sweeping security alterations on the fly. You can also apply door and floor-specific access policies for enhanced building security. [Users] Add, edit, and remove users with ease. You can also assign individual and group-level access methods, such as PIN codes or UA Cards. [Activities] Review detailed access logs and card reader video captures to track on-premises activity anywhere, anytime. [Cards] Utilize existing NFC cards or assign new UA Cards to system users.