New ‘billing’ left our nonprofit dead in the water
New billing subscription strategy that became effective July 1, 2025 shut our entire account down--with little to no warning--leaving us with no functionality to use the system, even though we had tons of credits in our account balance saying otherwise. Reached out to rectify and was placed on hold for almost an hour and was forced to leave an email message. Haven't heard back. Worst experience for a loyal, legacy nonprofit customer that has been with them since 2018. Extremely disappointed. There should have been a grandfathering-in process for active customers and not this shutting down of the account and essentially holding us hostage until we pay you more. TERRIBLE, terrible strategy and money grabbing methods. Will likely leave and NOT pay a company that I we have lost faith in their integrity; plenty of competitors out there that work conduct themselves at a higher standard.
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Please add Zoom to Scanner
Overall ok app… some areas are still clunky like please add the ability to use zoom lenses to scan smaller qr codes.
Ok Software
This is by far the best “middle ground” asset management software.
Positives:
It’s fairly easy to set up; The scanning is pretty smooth; Lots of customization and tailoring to your needs; CSV, Excel, and PDF exports; Reports
Negatives:
Glitchy at times. Tried to search for a person/employee and nothing happened. Closed out app, tried again, nothing; the app sometimes gets in a hung state and is unable to do anything until you close the app and even that that doesn’t always work; the FREAKING LOGIN PROBLEM IS THE WORST. Sorry, this is possibly the worst design of this app. If you login via Google, you will login seemingly all. The. Time. Closed the app for more than 5 minutes? Login. Closed the app? Login. Sneezed too hard??? Login. Oh, and every login is paired with a Captcha challenge. Hey, AssetTiger, use passkeys! That’s what they’re designed for! Oh, want to send an email to someone? Captcha. So EVERY time someone checks a device out and you want to email them a record, complete ANOTHER captcha.
Honestly, if there were another option besides AssetTiger at this price level, I’d switch in a HEARTBEAT. I’m even still considering just going back to managing it manually via spreadsheet. At least then I wouldn’t have to login to my spreadsheet every 5 minutes.
Positives:
It’s fairly easy to set up; The scanning is pretty smooth; Lots of customization and tailoring to your needs; CSV, Excel, and PDF exports; Reports
Negatives:
Glitchy at times. Tried to search for a person/employee and nothing happened. Closed out app, tried again, nothing; the app sometimes gets in a hung state and is unable to do anything until you close the app and even that that doesn’t always work; the FREAKING LOGIN PROBLEM IS THE WORST. Sorry, this is possibly the worst design of this app. If you login via Google, you will login seemingly all. The. Time. Closed the app for more than 5 minutes? Login. Closed the app? Login. Sneezed too hard??? Login. Oh, and every login is paired with a Captcha challenge. Hey, AssetTiger, use passkeys! That’s what they’re designed for! Oh, want to send an email to someone? Captcha. So EVERY time someone checks a device out and you want to email them a record, complete ANOTHER captcha.
Honestly, if there were another option besides AssetTiger at this price level, I’d switch in a HEARTBEAT. I’m even still considering just going back to managing it manually via spreadsheet. At least then I wouldn’t have to login to my spreadsheet every 5 minutes.
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Just okay
It does what it says on the tin, but this app is so needlessly difficult to use. I am almost always without my laptop while performing inventory audits so I pretty much have to use the mobile app. The problem is that it signs me out. Every. Single. Time. I lock my phone. You know, as any sane, rational person might do when moving from classroom to classroom between scans. Devs, PLEASE fix this. It just makes this app a massive pain to use.
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Best Asset Management Software EVER!
After setting up an account on the computer and setting up employees with the app I’m able to track tools, vehicles, and equipment with Asset Tiger. It’s extremely fast updating across platforms once a change is made, super in-depth customizations allows me to get a notification or email anytime someone checks out or checks in equipment. I can send daily or weekly reports to know what equipment is at which job-site and know who checked out what tools and what vehicle they’re in. I’m beyond impressed. AND it’s 100% FREE for the first 250 assets. Once you go above that it’s $120 a year for 500 assets. That is super affordable. After putting asset tags on everything, all it takes for an employee to check in/check out equipment is for them to open the app and scan the barcode on the tag, then they can check out the equipment to their vehicle or a job site, or check it back into inventory. Before I was using a spreadsheet and it took so much time track everything and update the sheet, but now it’s extremely fast and I can send an email to an employee to remind them to turn in tools or equipment. This has saved me so much time and made my life so much simpler. I’m so impressed with this asset management app.
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