Best apps like Freshdesk

5+ similar apps compared and reviewed

3.6 avg rating
5 free apps
Updated July 2026
Freshdesk
Freshdesk
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

Whether you want more options like Freshdesk or a completely different take on the same concept, our curated list of 5+ similar apps has you covered. Updated for 2026 with the latest ratings and comparisons.

Top Alternatives to Freshdesk

Spiceworks Help Desk#1

Spiceworks Help Desk by Spiceworks, Inc.

Manage your Cloud Help Desk
Editor's Choice
💼 Business
1.8(60 ratings)
Free
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Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

Intercom Conversations#2

Intercom Conversations by Intercom

Strong Contender
💼 Business
2.2😞(167 ratings)
Free
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Manage customer conversations and access your inbox from your mobile device. Respond to messages, assign tasks, and view customer profiles to build better connections.

What We Love

  • 📱 Mobile access to respond on the go
  • 🔔 Push notifications for new messages
  • ⚡ Quick replies when away from desktop
  • 🎯 Easy to use for basic chat responses

Room to Improve

  • 🐛 Constant crashes and instability
  • ❌ Missing core features from web version
  • 💸 Expensive pricing for limited functionality
Zendesk Support#3

Zendesk Support by Zendesk, Inc.

Support - anytime, anywhere
Worth Considering
💼 Business
4.5😞(4.2K ratings)
Free
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Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

What We Love

  • 🚀 Easy to use mobile version
  • 👍 Convenient for on-the-go support
  • 🚀 Straightforward interface
  • 🚀 Useful for tracking tickets

Room to Improve

  • 🐛 Crashes and freezes frequently
  • 🐛 Notifications not working as expected
  • 🐛 Inconsistent with web version