Support sucks
Have a major defect in product and tech support has been working on it for 3 months and still no resolution. Very sad.
Got logged out?
Any reason why I was logged out? Do I have to keep login in every time ?
So many limitations
Use the website instead. It’s much more functional than this app. You can’t update ticket status easily, can’t associate assets easily, can’t associate to changes or problems easily, and The most annoying limitation—can’t open pictures in tickets. Have to tap/hold, then save to camera roll.
App will no longer login
I am unable to login to the app after the latest update when using Safari as my default browser. I get stuck in a loop with SSO. I changed my default browser to Edge and it was able to login with no issue.
Garbage app
Everytime I try to sign in it opens on a new browser and once I sign in nothing happens. I have tried multiple times
Keeps crashing on ticket refresh
The app mostly works fine. However one huge issue is that every time I refresh the tickets more than once, the app crashes.
IT Project Mgmt
Overall the mobile is solid and allows agents to attend to tickets went working on the floor or during travel. Freshservice is working to make the app more functional every year.
Doesn’t work on MacOS
When I try to use on my MacBook Pro, I get an error message saying “This device is jailbroken, so you can't access the Freshservice app anymore. Use another device to install Freshservice.” which makes no sense because this is a company managed computer that can’t be jailbroken.
Unable to scan assets
I am unable to mark assets as in stock or missing. It just gives me an error saying that it needs to be type string
Keyboard to type keeps closing
App is closing the keyboard when I want to type on the description. I have tried to uninstall and reinstall the app and still does the same thing
Is there any solution to this?
Is there any solution to this?
App isn’t usable.
Can’t see tickets, just errors out. Can only see tasks. I’ve used Freshservice for over five years and their mobile app worthless.
Useless
Might be great to complete tasks, but is useless for those who need to know how their problems were solved or addressed.
I can’t find the history of my submitted tickets, nor their resolution.
I can’t find the history of my submitted tickets, nor their resolution.
Add bulk scenario executions for tickets
Please add the ability to select multiple tickets and run a scenario on them all at once
Global VP Solutions Engineering
I can approve any request instantly with a single click. It also serves as a powerful, real-time showcase of our product’s capabilities in any setting, even outside the office.
Needs Major Improvements on Mobile
As much as I like the Freshservice platform on desktop, the mobile app feels like an afterthought. It’s fine for checking basic ticket info or leaving a quick note, but that’s about it.
Filtering options are extremely limited, ticket views are clunky, and some modules like Projects aren’t even accessible. Notifications don’t always sync properly, and I’ve missed updates more than once because the app didn’t alert me in real time.
If you’re an IT tech on the go, this app won’t fully support your workflow. It’s okay in a pinch, but don’t expect it to replace the desktop experience. Freshworks needs to invest more in bringing mobile up to par.
Filtering options are extremely limited, ticket views are clunky, and some modules like Projects aren’t even accessible. Notifications don’t always sync properly, and I’ve missed updates more than once because the app didn’t alert me in real time.
If you’re an IT tech on the go, this app won’t fully support your workflow. It’s okay in a pinch, but don’t expect it to replace the desktop experience. Freshworks needs to invest more in bringing mobile up to par.
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Response from developer
Hi AgentCrook, Thanks for the detailed feedback. We have been monitoring these issues for some time and have included them in our upcoming roadmap. We are committed to being the mobile app for on-the-go IT agents and employees, and your feedback keeps us motivated. If you have any other issues, please email support@freshservice.com. Best, Team Freshservice Mobile
Well Designed and Useful App
Please add the activity tab within tickets - that seems to be the only thing missing. Analytics would be nice to see as well.
Notifications
Notifications marker will not clear out even after reading notifications I have to constantly uninstall and reinstall app
Can’t log in
Won’t login with SSO and 2FA enabled
Needs update for photo filtering
This app does the job well enough but the biggest gripe I have is when uploading attachments to a ticket reply. It always filters with the oldest photos I have on iOS, which makes me scroll through hundreds before actually getting to the relevant photos I want to attach. Please fix this.
UI Needs Improvement
There are certain UI improvements that need to be made in order to bring it into true feature parity with the web version (button labels would be a big one for me). Otherwise, it’s a good app and makes my work life easier.
Response from developer
Hi SnavelyCW, Thanks for the 4 star feedback. We have noted this and conveyed it to our design team. In the meantime, if you have any other feature suggestions, do send them to support@freshservice.com. Best, Team Freshservice Mobile
