SolarWinds Service Desk

SolarWinds Service Desk

by SolarWinds Worldwide, LLC

312 ratings
36 reviews
Free

Details

  • Released
  • Updated
  • July 2, 2019
  • June 16, 2026

Features

SolarWinds Service Desk screenshot #1 for iPhone
SolarWinds Service Desk screenshot #2 for iPhone
SolarWinds Service Desk screenshot #3 for iPhone
SolarWinds Service Desk screenshot #4 for iPhone
SolarWinds Service Desk screenshot #5 for iPhone
SolarWinds Service Desk screenshot #6 for iPhone
SolarWinds Service Desk screenshot #7 for iPhone
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About

Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.

Real-time notifications for technicians
Ticket tracking and assignment
Remote incident resolution
Service request submission
Self-service article access
Request status checking
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What users say

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What's New in SolarWinds Service Desk

3.5.2

June 16, 2026

Bug fixes and improvements

User reviews

Bug

Every time I click into an attachment, I can’t get out of it unless I close the app and re-open. Unable to click on the back arrow in the top left corner, on iPhone 16. Otherwise the app is laid out well and easy to manage on the go.

Could be a really good app

Really useful, could definitely use a dark mode.

Perfect but one little glitch

Sometimes when opening the app (if I had it open before or I’m clicking on a notification) it goes to a blank white screen that never loads and freezes, need to close out and re-open the app

Great when it works

When it works it’s fantastic. It allows me to offer IT support when I’m away from my desk for one reason or another.

However myself and my colleagues regularly open the app to be confronted with an all white screen, and the only way to get rid of this screen is to force close the app. It has been this way for a couple of years now.

As with the desktop version of the Service Desk, it feels like there is an extremely small team working on this product, so there are often rough edges that never get fixed.
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Broken

Used to work great now no longer connects to server.

Developer apps

User experience

🐞

Reported Bugs

15 issues

Unable to get out of attachments without closing app

Bug

Blank white screen on opening app

Bug

App closes automatically after updating incident

Bug

Notifications are delayed

Bug

Incident searching is unreliable

Bug

Cannot upload pictures from phone

Bug

Cannot reassign or check off tasks not assigned to user

Bug

App opens and operates like a website

Bug

Post button for notes doesn't show up

Bug

Giant 'x' button in a bad spot

Bug

Scrolling doesn't work correctly when typing long messages

Bug

App won't let some users sign in

Bug

Tapping notification only opens app, doesn't go to ticket

Bug

Notifications are delayed by days and hours

Bug

Used to work great, now no longer connects to server

Bug

Requested Features

18 requests

Dark mode option

Feature

Read-only dashboard

Feature

Open links to incidents in app

Feature

View 'Problems' section

Feature

Add tasks to incidents

Feature

Don't default current user as requester

Feature

Copy title of last incident

Feature

Add configuration item to tickets

Feature

Notification for new tickets received

Feature

Add ticket number to banner notifications

Feature

Integrate CMDB and inventory

Feature

Time tracking entry

Feature

Ability to add tasks

Feature

Open various attachment types

Feature

Export to other apps

Feature

Toggle between agent and user app modes

Feature

iOS notifications for incidents

Feature

Notification for specific ticket categories

Feature

FAQ

What does the SolarWinds Service Desk app do?

This app provides mobile access to core IT service desk functionalities. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and check the status of their requests.

What are the key features for technicians?

Technicians receive real-time notifications, can track and assign open tickets, update and resolve issues, and reference historical data for troubleshooting. This allows them to work efficiently from anywhere.

What can employees do with the app?

Employees can easily submit a ticket for issues like a broken device or request services such as application access. They can also access self-service articles, check the status of their requests, and add comments to open tickets.

Is this app free to use?

The app itself is free to download and use. However, it is designed to integrate with the SolarWinds Service Desk platform, which may have associated costs or require a subscription.

What devices is the SolarWinds Service Desk app compatible with?

The application is available for iOS devices. It is designed to provide instant access to service desk capabilities directly from your mobile device.