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Web Help Desk Mobile

Web Help Desk Mobile

by SolarWinds Inc.

30 ratings
63 reviews
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • October 19, 2010
  • January 23, 2019

Features

Developer

SolarWinds Inc.
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Web Help Desk Mobile screenshot #1 for iPhone
iphone
ipad
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📝2+ tags
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.

✓SMS notifications for ticket creation
✓SMS notifications for ticket updates
✓Integration with SolarWinds Web Help Desk
✓Real-time IT support alerts
✓Mobile ticket management
Show original description

What's New in Web Help Desk Mobile

1.7.0

January 23, 2019

Remote notifications are fixed now.

User reviews

Most RecentHighest RatedLowest Rated

Has not been updated in 3 years

Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app
lukeynoodlelukeynoodle

UPDATE

3 years since the last update. Come on. I use this every day, on my laptop. Having a working solution for my phone would be fantastic. Please please please release an update.
Lost_in_the_chaosLost_in_the_chaos

Biggest Piece of Crap On App Store

This hasn’t been updated in forever.

Won’t send emails and won’t function properly.

I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
Just A TechJust A Tech

Honestly has been hot garbage since they were bought out.

Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.
Shaon94Shaon94

Practically unusable

Needs a complete redesign. The UX is awful.
AdstretchAdstretch
See 58 more reviews

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FAQ

What does Web Help Desk Mobile do?

Web Help Desk Mobile sends SMS text message alerts to your Apple iOS device whenever a customer ticket is created or updated in your SolarWinds Web Help Desk system. This allows you to stay informed about IT support requests in real-time, even when you're away from your computer.

How do I set up Web Help Desk Mobile?

To use Web Help Desk Mobile, you need a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later, and an Apple Push Notification Service (APNS) certificate. You can download the necessary software and certificate from the SolarWinds Customer Portal.

Is Web Help Desk Mobile a standalone app?

No, Web Help Desk Mobile is not a standalone application. It requires a connection to a running instance of SolarWinds Web Help Desk to function. You must have the server-side software installed and configured to send notifications.

What are the system requirements for Web Help Desk Mobile?

You need an Apple iOS device. Crucially, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later. An Apple Push Notification Service (APNS) certificate is also a mandatory requirement for receiving alerts.

Can I use this app to manage tickets directly?

This application is designed to provide SMS notifications for ticket creation and updates. It does not offer direct ticket management functionalities within the mobile app itself. You will receive alerts, but you would need to access the main SolarWinds Web Help Desk system to perform actions on the tickets.