Has not been updated in 3 years
Buggy and outdated would be really nice to be able to have this app but can’t even connect it just says error authentication needed the company needs to update this app
UPDATE
3 years since the last update. Come on. I use this every day, on my laptop. Having a working solution for my phone would be fantastic. Please please please release an update.
Biggest Piece of Crap On App Store
This hasn’t been updated in forever.
Won’t send emails and won’t function properly.
I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
Won’t send emails and won’t function properly.
I just resort to visiting WHD on my phone through Chrpme and view it through desktop mode.
Honestly has been hot garbage since they were bought out.
Solar winds has all but stopped innovating or updating their app. This product looks like it is still running iOS4 I am not sure why they still have an app on the store if they are going to let it linger in this garbage state.
Practically unusable
Needs a complete redesign. The UX is awful.
Great but...
Please update this app we can’t run it on our new iPhones and would love it to be updated!
Pointless
Better option is to just connect to your web help desk with a browser, then switch to standard view. iOS app needs a rebuild or deletion from app store.
Limited
The ui is extremely out of date. None of the search boxes seam to work as expected. There is no way to do inventory, this would be an awesome way to go through and do it.
Horrible
I’d be embarrassed if my company put this app out.
Where is the IOS 11 version
This had been giving warnings for a year. How about a fix or new app
Outdated, ugly interface, notifications don’t work.
Please update the app. Looks clunky and outdated, like it was made for the iPhone 4. They probably acknowledge this by the selective use of one screenshot on the Appstore, which is of the configuration screen rather than the application itself. Despite saying it’s been updated for iOS 11 compatibility, push notifications STILL don’t work. How am I to know when an urgent ticket comes in? I have to manually check at random intervals even though notifications are turned on. Sort it out, please! It’s been YEARS. Read the posts in your forums about what all your users are saying, get a move on and act on it! What do your team of developers do over the years?
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Updates make things better right???
This update seems worse than before. Way to move backwards SW.
Update
Needs update ios4 is long gone but this still looks like it
This needs an update.
Desperately needs an update to support 64bit processors and newer versions of iOS. A GUI update wouldn't hurt either. Some scrolling wheel menu missing some options. Scrolling the wheel shows no text.
Does what it says on the tin
The app does what it says on the tin, but not the greatest companion.
I know it's free, but for such an advanced tool and with people paying licences and the like, this mobile version is far too limited, yet it has so much more potential.
Eg limitation - When out of office we are reliant on the ticket being one of our own "My Tickets" or a recently updated group ticket in hope to find and update on the go. This is due to the very limited searching.
We can't put tickets in descending or ascending order to start dealing with the oldest ticket first and are unable to search by Status, priority type, company and locations.
Although it does what the app description says, I think there is more effort and creativity available to the developers to really make this app worth it.
I also believe the dashboard would be a very useful upgrade and possibly a vital part of this app.
For now I'm afraid it's just an average app.
Would be worth using it after a few needed upgrades.
Thanks Solarwinds.
I know it's free, but for such an advanced tool and with people paying licences and the like, this mobile version is far too limited, yet it has so much more potential.
Eg limitation - When out of office we are reliant on the ticket being one of our own "My Tickets" or a recently updated group ticket in hope to find and update on the go. This is due to the very limited searching.
We can't put tickets in descending or ascending order to start dealing with the oldest ticket first and are unable to search by Status, priority type, company and locations.
Although it does what the app description says, I think there is more effort and creativity available to the developers to really make this app worth it.
I also believe the dashboard would be a very useful upgrade and possibly a vital part of this app.
For now I'm afraid it's just an average app.
Would be worth using it after a few needed upgrades.
Thanks Solarwinds.
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Glitchy but improving.
Update Feb 2017: this app will slow down your iPhone. Hasn't. even updated in years. Antiquated and slow.
Stale and archaic. Needs update bad!!
Still no update for iPhone 5 since Solar Winds took over? Needs an update! Come on!
Getting better but still needs more functionality built in. Will not show ticket priority level or allow new tickets. Also slow to load a ticket at times after a push notification May need to remove and reinstall from iTunes to get it to work.
Stale and archaic. Needs update bad!!
Still no update for iPhone 5 since Solar Winds took over? Needs an update! Come on!
Getting better but still needs more functionality built in. Will not show ticket priority level or allow new tickets. Also slow to load a ticket at times after a push notification May need to remove and reinstall from iTunes to get it to work.
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Worst App Ever
This app is the worst app I have used in a long time. It needs to be scrapped and redesigned.
Come on SolarWinds. This is not like you to have an app tarnish your reputation. Fix it.
Come on SolarWinds. This is not like you to have an app tarnish your reputation. Fix it.
PLEASE UPDATE
Solarwinds please put some man hours into development of this app! Techs should be able to create cases via the mobile interface! No new features in 2-3 years???
Sometimes I get lucky
I really wish this app was working properly. It would be so beneficial to my work.
Very convenient
While it is not a full featured client, it gives an easy way for techs to look at next ticket while in the field.
