Web Help Desk Mobile vs Kiosk Pro Lite

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

Kiosk Pro Lite is a flexible solution for any project that makes an iPad available to visitors. Easily create menus, image galleries, contact forms, and more using the built-in no-code editor or link to existing online content and websites. Kiosk Pro Lite displays your content to visitors, allowing you to customize their experience. ENGAGE VISITORS • Define a starting point for your kiosk content. • Draw attention to your kiosk with a looping image carousel. • Present image galleries, videos and audio multimedia. • Capture visitor information with a contact form. MANAGE THE EXPERIENCE • Hide status, address, and/or navigation bars to make your content look like a native app. • Set an idle timer so that when a visitor walks away, the next person will have a fresh experience, starting right at the beginning. • Increase visitor turnover at your kiosk by setting a browsing time limit. LIMIT NAVIGATION • Prevent visitors from navigating away from your content when linking to external websites. • Block access to other apps, including the native email or phone, that could otherwise be opened through links. • Disable touch interaction when used for digital signage. Support is built right into our apps with documentation of every feature and direct access to our extensive Knowledge Base. To prevent visitors from exiting Kiosk Pro Lite, you must enable Guided Access in the iPad settings or supervise the iPad for Single App Mode through Apple’s Configurator app or your Mobile Device Management (MDM) solution. Kiosk Pro Lite cannot display multiple tabs, pop-ups, nor other apps. Our professional kiosk enclosures secure your iPad from theft or damage - see KioskGroup.com for more details!