Web Help Desk Mobile vs Verkada Guest
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Verkada Guest
This visitor management system offers a branded check-in experience for guests, allowing them to use a tablet or their own device. It integrates with security systems, automatically prints badges, and notifies hosts upon guest arrival. Printer setup is quick and simple.
- Branded guest check-in experience
- Tablet or QR code check-in
- Contact-free check-in options
- Automatic badge printing
- Host notifications
- AirPrint printer integration
- Integration with Verkada Cameras and Access Control
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Welcome guests with Verkada's intuitive visitor management system that integrates seamlessly with video security and access control. This is your company’s customized check-in kiosk. Guests are greeted with your welcome message in a fully-branded experience that drives them into action. Guests can use the tablet or scan the QR code to check in on their own device, contact-free with a check-in experience tailored to their requirements. While some guest types may need to sign documents and capture a photo, others simply need to enter their name for a quick drop-off. After check-in, the guest’s badge prints automatically and their host is notified. Adding a printer has never been easier. It takes less than a minute to pair any AirPrint-enabled printer with Verkada Guest. Integrated into Command Platform, Guest works seamlessly with your existing Verkada Cameras and Access Control to give you the most comprehensive view of everyone’s activity. With Verkada Cameras, you can review footage of check-ins or keep an eye on your lobby. With Verkada Access Control, you can unlock doors for your guests. It all happens on your Verkada Guest dashboard.
Screenshots
Verdict
The clearest difference is rating: Verkada Guest at 4.3 against Web Help Desk Mobile's 1.4. Verkada Guest also leads on update cadence (every 3 weeks vs every 2 months). Web Help Desk Mobile's advantage is ratings volume (30 vs 6) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Verkada Guest holds the better App Store score, 4.3 against 1.4. That said, the two scores are not equally well evidenced: Web Help Desk Mobile has 30 ratings behind it against 6, so its average is the more settled of the two.
Web Help Desk Mobile ships an update every 2 months, Verkada Guest every 3 weeks. The most recent releases landed on November 1, 2026 and November 9, 2026 respectively.
| Parameter | Web Help Desk Mobile | Verkada Guest |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.3 (6 ratings) — better |
| Positive reviews | 12.7% of reviews | — |
| Number of ratings | 30 — better | 6 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPad |
| Requires iOS | 8.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 7 MB | 77 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | Verkada Inc. |
Customer experience
Web Help Desk Mobile
Verkada Guest
In-app purchases
Web Help Desk Mobile
No in-app purchases
Verkada Guest
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is Verkada Guest free?
Which has better reviews, Web Help Desk Mobile or Verkada Guest?
Do Web Help Desk Mobile or Verkada Guest have ads?
Which is updated more often, Web Help Desk Mobile or Verkada Guest?
Other comparisons
