Web Help Desk Mobile vs Endpoint Central

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

Endpoint Central's mobile app empowers IT admins to securely manage, monitor, and control endpoints anytime, anywhere! About Endpoint Central ManageEngine Endpoint Central is a unified endpoint management and security platform trusted by 100,000+ organizations worldwide. Acclaimed by Gartner®, Forrester, and IDC, it helps modern enterprises simplify endpoint management while maintaining strong compliance and security posture. Endpoint Central mobile app extends the power of the Central console to your fingertips, enabling real-time visibility, faster remediation, and secure control over your IT environment—even when you’re away from your desk. Key Features: Scope of Management: Centrally onboard, approve, and manage computers across domains and remote offices with real-time visibility into agent installation and connectivity status. Patch Management: Deploy, approve, and monitor patches for OS and third-party applications in real time. Asset Management: Gain instant visibility into hardware inventory, software usage, licenses, and warranty details. Remote Control: Securely access devices to troubleshoot, reboot, lock, wipe, or transfer files remotely. System Health Monitoring: Track live alerts, endpoint health, compliance status, and performance metrics at a glance. Dark Theme: Reduce eye strain with an optimized dark mode designed for extended monitoring sessions. Awards and Recognition: Recognized as a Leader in the IDC ProductScape: Worldwide Unified Endpoint Management Software 2025 vendor assessment. Recognized as Best Unified Endpoint Management at the 9th Cyber & Data Security Summit. Received Voice of the Customer recognition in Gartner Peer Insights for UEM in the year 2024 Recognized as a Leader in the ISG Provider Lens™ – Future of Work (Workplace) – UEM for SMBs in the year 2023