Web Help Desk Mobile vs Cisco Security Connector

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

This application requires licenses for Cisco Clarity and/or Cisco Umbrella. Cisco Security Connector is a new endpoint security solution providing unprecedented visibility and protection for organization-owned iOS devices running in supervised mode. It brings the power of Cisco’s collective intelligence and investigative features to Apple's mobility space. It is not a global proxy or VPN. Organizations can deploy and manage the Connector using Enterprise Mobility Management (EMM) so no user interaction is needed on the iPhone or iPad. Ideal for numerous industries and uses, including education, healthcare, distribution centers, field service, and retail. Optimized for use with Cisco Meraki Systems Manager.