Best Servicedesk Plus | On-Premises Apps

4.8😞(21 ratings)

Free

ServiceDesk Plus | On-premises screenshot 1

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Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

What We Love

🚀 Fast and snappy performance
🎨 Clean and improved UI design
📎 OneDrive attachment integration
📱 Mobile accessibility for field work
✅ Basic ticket management functionality
🔄 Recent updates significantly improved usability

Room to Improve

🐛 Frequent crashes and instability
🔐 SAML/SSO authentication not supported
📵 Unreliable push notifications
🔑 Login failures and authentication issues
⚠️ Missing critical features for mobile work
📱 Poor iPad/screen optimization
🎯 Unintuitive UI and confusing navigation
📝 Limited ticket editing capabilities
🔍 No global search functionality
🎤 Missing audio notifications for field workers
🖼️ Cannot view attachments or conversation history
⌨️ No autocorrect in text fields
🚪 Spontaneous logout issues

ServiceDesk Plus | Cloud by Zoho Corporation

Your pocket-sized service desk

Strong Contender

4.4😞(215 ratings)

Free

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

What We Love

👍 Handy for remote access
👍 Useful for creating tickets
👍 Great visibility for customer/technician
👍 Works well on iPhone
👍 Great app (when it works)

Room to Improve

🐛 Crashes frequently
🐛 Login issues/loops
🐛 App is complicated/difficult to use
🐛 Does not update/sync with online portal
🐛 Lacks basic functionality
🐛 Inconsistent performance between iOS and Android
🐛 Not supporting MSP instances
🐛 UI issues (landscape mode, scrolling)
🐛 Attachment feature not working
🐛 Cannot access Requests module after update
🐛 Session terminated errors

SDP - On Premises | Intune by Zoho Corporation

Worth Considering

by We Plus Solution Technology Inc

0.0(0 ratings)

Free

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