Best Servicedesk Plus | On-Premises Apps

4.8😞(21 ratings)

Free

ServiceDesk Plus | On-premises screenshot 1

ServiceDesk Plus | On-premises screenshot 2

ServiceDesk Plus | On-premises screenshot 3

ServiceDesk Plus | On-premises screenshot 4

ServiceDesk Plus | On-premises screenshot 5

ServiceDesk Plus | On-premises screenshot 6

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

What We Love

🚀 Fast and snappy performance
🎨 Clean and improved UI design
📎 OneDrive attachment integration
📱 Mobile accessibility for field work
✅ Basic ticket management functionality
🔄 Recent updates significantly improved usability

Room to Improve

🐛 Frequent crashes and instability
🔐 SAML/SSO authentication not supported
📵 Unreliable push notifications
🔑 Login failures and authentication issues
⚠️ Missing critical features for mobile work
📱 Poor iPad/screen optimization
🎯 Unintuitive UI and confusing navigation
📝 Limited ticket editing capabilities
🔍 No global search functionality
🎤 Missing audio notifications for field workers
🖼️ Cannot view attachments or conversation history
⌨️ No autocorrect in text fields
🚪 Spontaneous logout issues

ServiceDesk Plus | Cloud by Zoho Corporation

Your pocket-sized service desk

Strong Contender

4.4😞(217 ratings)

Free

Manage IT and business service requests, tasks, and approvals from anywhere. Features intuitive ticketing, real-time dashboards, and an AI-powered assistant to enhance service delivery across departments like IT, HR, and finance.

What We Love

👍 Handy for remote access
👍 Useful for creating tickets
👍 Great visibility for customer/technician
👍 Works well on iPhone
👍 Great app (when it works)

Room to Improve

🐛 Crashes frequently
🐛 Login issues/loops
🐛 App is complicated/difficult to use
🐛 Does not update/sync with online portal
🐛 Lacks basic functionality
🐛 Inconsistent performance between iOS and Android
🐛 Not supporting MSP instances
🐛 UI issues (landscape mode, scrolling)
🐛 Attachment feature not working
🐛 Cannot access Requests module after update
🐛 Session terminated errors

SDP - On Premises | Intune by Zoho Corporation

Worth Considering

by We Plus Solution Technology Inc

0.0(0 ratings)

Free

More Servicedesk Plus | On-Premises apps to explore

We Plus Solution User

Connecteam Team Management App

(0)

HappyFox Service Desk

Employee Management Made Easy

Employee schedulingTime clock with GPS trackingInternal communication platform

Streamline employee management with scheduling, time tracking, and communication tools. Automate tasks, manage non-desk employees, and foster better team connectivity. This affordable solution simplifies daily operations for businesses of all sizes.

by HRS (Hospitality and Retail Systems) Ltd

Create and reply to support requestsInstant ticket resolution updatesTrack statistics

Manage support requests and receive instant updates on ticket resolution. Track statistics, view personalized product news, and monitor maintenance hours. This app is designed for customers of HRS (Hospitality and Retail Systems).

📊 Productivity

(1)

Thumbtack for Professionals

Find & convert customers

Find home care jobsFill your calendar with quality leadsIntegrate with partner tools

Connect with customers ready for home improvement projects like cleaning, moving, or contracting. This app helps you fill your schedule with quality jobs, manage bookings, and set your own budget for leads. Grow your business and online presence by reaching new clients.

free with in-app purchases

(65K)

Help On Demand

by Big Wave Systems LLC

Real-time expert matching24/7 consumer referral systemProprietary matching technology

This app connects consumers with service professionals on demand. It matches referrals to available experts in real-time, providing quick responses and tracking activity for businesses. Designed for users of the Help On Demand system.

by Universal Computer Solutions, Inc

Field service managementDispatching toolsDocument and image collection

This app streamlines field service operations for companies in trades like plumbing, HVAC, and electrical. It helps manage dispatching, document collection, payroll, quotes, and payment processing, empowering technicians and sales teams.

🔧 Utilities

(3)

HVAC Reviews & Customer Mgmt

Select On Site Mobile

by City Wide Property Services, Inc

Vendor service showcasingClient relationship managementStreamlined communication

This platform connects service providers with clients, facilitating communication and relationship management. It offers a streamlined way for vendors to showcase services and for clients to find trusted professionals.

Empower your mobile teams

Input availability and accept job offersOffline data synchronizationSchedule and calendar management

This app helps mobile teams manage and complete work efficiently. It allows workers to input availability, accept job offers, and access job details on their mobile devices, even offline. It offers a flexible, user-friendly interface for scheduling, task management, and customer interactions.

(50)

ServiceDeskPlus MSP | Cloud

Unified PSA and ITSM solution

by Skanska USA Commercial Development, Inc.

by Spoors Technology Solutions India Private Limited

Dynamic formsSmart Work Flow ManagementScheduling and Dispatching

This cloud-based mobile app enhances enterprise worker efficiency through dynamic forms, smart task allocation, and real-time tracking. It offers a self-service platform to reduce costs and improve productivity for field staff, sales teams, and knowledge workers.

This workforce management solution optimizes field service operations, enhancing efficiency and customer satisfaction. It offers customizable features for businesses of all sizes, including real-time tracking and proof of delivery.

Proof of deliveryReal-time location trackingOperation status updates

(3)

Discover, Like, Shop, Sell

Oti - On The Interchange

Real-time location updatesEvent management toolsDirect customer notifications

This app helps local businesses like food trucks and pop-up shops manage events and connect with customers. It allows hosts to update their location in real-time and notify fans of upcoming events, while customers can discover and favorite local businesses.

🔧 Utilities

(8)

free with in-app purchases

GreatWORKapp

Workplace Elevation Platform

Connects workers with on-demand job opportunities and allows employers to find and manage staff in real-time. Workers can accept offers, manage shifts, and track their workload, while employers can request staff and monitor their clock-in/out status.

Real-time work requests and acceptanceShift management and clock-in/outWorkload management for workers

(411)