ServiceDesk

ServiceDesk

by N-able Technologies Inc.

3 ratings
4 reviews
Free

Details

  • Released
  • Updated
  • March 4, 2016
  • March 6, 2019
ServiceDesk screenshot #1 for iPhone
ServiceDesk screenshot #2 for iPhone
ServiceDesk screenshot #3 for iPhone
ServiceDesk screenshot #4 for iPhone
ServiceDesk screenshot #5 for iPhone
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About

Manage field service visits, tickets, and customer information on the go. Log time, mileage, and costs, and update ticket statuses with digital signatures and photos. Requires a MAX Remote Management account.

โœ“Schedule site visits with GPS
โœ“Track mileage and time
โœ“Manage and update support tickets
โœ“Digital signatures for ticket sign-off
โœ“Add photos to ticket comments
โœ“View customer information and history
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What's New in ServiceDesk

1.2.3

March 6, 2019

-Resolved an issue preventing Site Visits from being displayed on some devices.

User reviews

1 year since last update - and this?

We waited a whole year for a single update, and when it finally comes, all we get is a minor fix to the site visits? POOR.

Support it, or end it!!!!!!!!!

Can we get notifications?

I love using this for work but why doesn't this app have notifications? It would be great to be notified when a new ticket arrives.

Very Limited Functionality

I was very excited when this app first came out because I spend a lot of time on my phone. I've only been able to use this app as a way to look up customer information though. I can't make any tickets because the app won't let me pick the correct ticket queue. I've tried emailing support but they don't have a clue what is going on with the app.
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Very Nice App

Great, exactly what I was expecting! Works great!

Developer apps

FAQ

What is ServiceDesk used for?

ServiceDesk is a mobile application designed to help manage field service visits, support tickets, and customer information. It allows users to log time, mileage, and costs, and update ticket statuses remotely.

Does ServiceDesk require an account?

Yes, ServiceDesk requires a MAX Remote Management account to function. The mobile application connects to your existing MAX Service Desk account, which can be set up from the Remote Management dashboard.

What devices does ServiceDesk support?

ServiceDesk is available for iPhone and iPod devices. The app is rated for ages 4 and up.

How often is ServiceDesk updated?

The latest version of ServiceDesk is 1.2.3, last updated on March 6, 2019. The app was initially released on March 4, 2016.

What are the key features of ServiceDesk?

Key features include scheduling site visits with GPS, mileage and time tracking, remote ticket management, digital signatures, photo attachments for comments, and viewing customer information.

Is ServiceDesk free to use?

Yes, ServiceDesk is available for free. It does not have in-app purchases.

Does ServiceDesk have ads?

No, ServiceDesk does not contain advertisements. It is an ad-free application.

What is the user rating for ServiceDesk?

ServiceDesk has a rating of 2.0 stars based on 3 user ratings.