ServiceDesk vs AmibaCom

MAX Service Desk Mobile MAX Service Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in MAX Service Desk Mobile include:- - Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.). - Manage, filter and update your support tickets remotely. - Sign off tickets with digital signatures and add photos to ticket comments. - View customer information, contacts and related tickets. - Get customer insights available through LogicCards. About MAX Service Desk MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.

The AmibaCom App allows you to use your company’s AmibaCom PBX system from any iPhone or iPad to Make and Receive Calls, chat with colleagues and access your AmibaCom Voicemail box. •Professional, modern and intuitive app design. •Making use of Apple’s Callkit Technology makes for familiar call handling, integration with iPhone contacts / recents lists and easy use of Bluetooth headsets and carkits. •Making use of Apple’s Push technology ensures you are contactable whilst preserving battery life. •Single number for both fixed and mobile devices. •Incoming calls to your fixed desk phone are automatically routed to your iPhone/iPad. •Incoming calls to the App show the number of the caller, not the PBX. •All outgoing calls from your App show the company number, not your mobile number. •Make calls from your iPhone/iPad contact list or from the company central address book in the PBX. In either case you present the CLI number of the company PBX. •Busy on mobile device status is indicated to other users. •Call history - missed calls, received calls, dialled calls. •Listen to and manage your business voicemails. •Chat with colleagues either individually or in groups. •The AmibaCom App uses Voice over IP (VoIP) technology over both Wifi and 4G networks. Call quality is dependent on the quality of your 4G network or available WiFi network.