ServiceDesk vs JaSam
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk
Manage field service visits, tickets, and customer information on the go. Log time, mileage, and costs, and update ticket statuses with digital signatures and photos. Requires a MAX Remote Management account.
- Schedule site visits with GPS
- Track mileage and time
- Manage and update support tickets
- Digital signatures for ticket sign-off
- Add photos to ticket comments
- View customer information and history
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MAX Service Desk Mobile MAX Service Desk requires a MAX Remote Management account Manage your Service Desk field site visits, tickets and customers easily from the MAX Service Desk Mobile application. Connect the mobile application to your MAX Service Desk account, which can be setup from your RemoteManagement dashboard, and remotely access and update your customer issues, tasks and your site visit work such as comments, time logging, mileage tracking and costs. Features in MAX Service Desk Mobile include:- - Schedule your filed site visits with GPS coordination, mileage and time tracking (Continued use of GPS running in the background can dramatically decrease battery life.). - Manage, filter and update your support tickets remotely. - Sign off tickets with digital signatures and add photos to ticket comments. - View customer information, contacts and related tickets. - Get customer insights available through LogicCards. About MAX Service Desk MAX Service Desk is a solution from LOGICnow that provides the ability to manage incoming tickets, issues and communication from customers along with the ability to manage your time logging, cost items and contracts with customers - for both time and manage services.
JaSam
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JaSam lets you verify your identity remotely through a guided video e-identification process—right from your phone. The app performs automated document and liveness checks so you can access services without visiting a branch. Key features: * Guided video identification with clear steps * Automated ID document checks and liveness confirmation * High security with a complete audit trail * Built to comply with Montenegrin regulations * Used via partner institutions Note: The app is intended for end users within the onboarding processes of partner institutions that use JaSam.
Screenshots
Verdict
The clearest difference is update cadence: JaSam at every 3 weeks against ServiceDesk's every 6 weeks. ServiceDesk's advantage is iOS requirement (9.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ServiceDesk ships an update every 6 weeks, JaSam every 3 weeks. The most recent releases landed on November 2, 2026 and November 4, 2026 respectively.
| Parameter | ServiceDesk | JaSam |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (3 ratings) — better | — |
| Positive reviews | 25.0% of reviews | — |
| Number of ratings | 3 — better | — |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 9.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 62 MB | 74 MB |
| Age rating | 4+ | 4+ |
| Developer | N-able Technologies Inc. | fleka |
In-app purchases
ServiceDesk
No in-app purchases
JaSam
No in-app purchases








