MSP Manager

MSP Manager

by N-able Technologies Inc.

23 ratings
12 reviews
Free

Details

  • Released
  • Updated
  • October 23, 2015
  • January 17, 2023
MSP Manager screenshot #1 for iPhone
MSP Manager screenshot #2 for iPhone
MSP Manager screenshot #3 for iPhone
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MSP Manager screenshot #6 for iPhone
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About

Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.

Create helpdesk tickets
Access customer information
Track time and expenses
Review schedule
Organize business remotely
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What's New in MSP Manager

4.6

January 17, 2023

Bug fixes

User reviews

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It has been years since I first noticed this issue back when I had an iPhone 13 Pro Max, please give us a passwords button for iOS on this app, all the others have it, so why can’t this one?

Please fix the password paste feature

I cannot paste my password, it picks up some other textbox instead of the password field and I can’t paste from the Apple keyboard so I can’t login cause I have a super long password.

Superior Workflow

Since moving to MSP Manager from Zoho Desk my workflow is streamlined. Everything I need to see of a click or two away.

It keeps my client work and history organized with reports for greater visibility. Its very logical with rich granularity but it’s easy to learn for a new user.

It’s everything a PSA should be and really nothing it shouldn’t be. I will be renewing in December this year.
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Horrendous

You shouldn’t want to break your phone because of an app. Worst log in interface ever. No password manager can fill in the fields. You can’t even copy and paste your 2FA code. This needs a replacement.

Logs out often - can’t add time easily

As others have said this frustrating with slow logins and often logs out, when you want to log/update a ticket quickly.
There’s also no way to add a period of time, only start a timer, which isn’t always wanted. Could definitely benefit from talking to the user base.

Developer apps

FAQ

What is MSP Manager?

MSP Manager is a mobile application designed for IT professionals to manage support tickets and customer information remotely. It allows for quick ticket creation, schedule review, and time/expense tracking.

Is MSP Manager free to use?

Yes, MSP Manager is available for free. There are no upfront costs or subscription fees associated with downloading and using the application.

What devices does MSP Manager support?

MSP Manager is compatible with iPhone, iPad, and iPod devices. It is designed for iOS users who need mobile access to their IT management tools.

How often is MSP Manager updated?

The latest version of MSP Manager is 4.6, which was last updated on January 17, 2023. Updates typically include performance improvements and bug fixes.

What is the age rating for MSP Manager?

MSP Manager has an age rating of 4+. This indicates it is suitable for users of all ages, with no mature content.

Can I manage customer information with MSP Manager?

Yes, the app allows you to access and manage customer information on the go. This feature helps in providing efficient support by having customer details readily available.

Does MSP Manager have ads?

No, MSP Manager does not contain advertisements. Users can manage their IT services without any interruptions from in-app ads.