MSP Manager vs SherpaDesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSP Manager
Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.
- Create helpdesk tickets
- Access customer information
- Track time and expenses
- Review schedule
- Organize business remotely
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IT service doesn’t just happen from your desk. The MSP Manager mobile app provides an easy way to manage support tickets and access customer information on the go. This app allows you to support your customers and organize your business wherever you are: - Create helpdesk tickets in seconds, not minutes - Review your schedule and access customer information - Track time and expenses on the go
SherpaDesk
Manage support requests, log time, and track tasks with a modern, user-friendly interface. Stay updated with push notifications and access all your scheduled events and account information on the go.
- Modern visual refresh
- Track support requests
- Log time and expenses
- Manage tasks
- Push notifications
- Access scheduled events
- Account information access
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SherpaDesk Mobile has a fresh new look! The new visual refresh is modern and new. Designed to make it simple and easier to use to track your support requests, log your time and manage your tasks. What you will find new in the new release is push notifications, access to all your scheduled events, post time logs and expenses, access your account information and review your task lists.
Screenshots
Verdict
The clearest difference is rating: SherpaDesk at 4.2 against MSP Manager's 3.6. SherpaDesk also leads on update cadence (monthly vs every 6 months). MSP Manager's advantage is ratings volume (32 vs 6). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SherpaDesk holds the better App Store score, 4.2 against 3.6. That said, the two scores are not equally well evidenced: MSP Manager has 32 ratings behind it against 6, so its average is the more settled of the two.
MSP Manager ships an update every 6 months, SherpaDesk monthly. The most recent releases landed on October 29, 2026 and October 27, 2026 respectively.
| Parameter | MSP Manager | SherpaDesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (32 ratings) | 4.2 (6 ratings) — better |
| Positive reviews | 15.4% of reviews | — |
| Number of ratings | 32 — better | 6 |
| Update frequency | Every 6 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 104 MB | 1 MB |
| Age rating | 4+ | 4+ |
| Developer | N-able Technologies Inc. | bigWebApps |
Customer experience
MSP Manager
SherpaDesk
In-app purchases
MSP Manager
No in-app purchases
SherpaDesk
No in-app purchases
