SyncroMSP vs SherpaDesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SyncroMSP
Manage your managed services business on the go. This app allows field technicians to handle tickets, invoices, and time tracking. Quickly check in and out of jobs, upload attachments, and process payments from anywhere.
- Ticket management
- Invoice processing
- Payment collection
- Field job check-in/check-out
- Time tracking
- Attachment uploads
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Syncro is your all-in-one platform for managing your managed services or similar business. Our (Lite) app enables you to work on tickets and invoices and more from the field. Quickly look up any of your open invoices, select a payment method, and take payment. You can use this as a field technician now too - one-tap "check-in" and "check-out" of a field job, upload attachments, and track time spent on tasks with ease. This app is free to use for all Syncro users.
SherpaDesk
Manage support requests, log time, and track tasks with a modern, user-friendly interface. Stay updated with push notifications and access all your scheduled events and account information on the go.
- Modern visual refresh
- Track support requests
- Log time and expenses
- Manage tasks
- Push notifications
- Access scheduled events
- Account information access
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SherpaDesk Mobile has a fresh new look! The new visual refresh is modern and new. Designed to make it simple and easier to use to track your support requests, log your time and manage your tasks. What you will find new in the new release is push notifications, access to all your scheduled events, post time logs and expenses, access your account information and review your task lists.
Screenshots
Verdict
The clearest difference is rating: SherpaDesk at 4.2 against SyncroMSP's 1.4. SyncroMSP's advantage is iOS requirement (12.4 vs 15.0). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SherpaDesk holds the better App Store score, 4.2 against 1.4. Both are backed by a comparable volume of ratings — 10 and 6 respectively.
SyncroMSP ships an update every 3 weeks, SherpaDesk monthly. The most recent releases landed on October 16, 2026 and October 4, 2026 respectively.
| Parameter | SyncroMSP | SherpaDesk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (10 ratings) | 4.2 (6 ratings) — better |
| Positive reviews | 6.5% of reviews | — |
| Number of ratings | 10 — better | 6 |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.4 — better | 15.0 |
| Further details — not scored | ||
| Size | 21 MB | 1 MB |
| Age rating | 4+ | 4+ |
| Developer | Servably, Inc | bigWebApps |
Customer experience
SyncroMSP
SherpaDesk
Bugs and requests
SyncroMSP
Reported bugs
28 issues- UI crashes in a loop after signing in
- FaceID broke on latest iOS
- App freezes every time
- Cannot create a new ticket
- Signed out every single day
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- Same device listed multiple times
- Remote access not working
- Endless loading loop on new app version
- App immediately logs out after signing in
- Won't stay unlocked for more than .02 seconds
- App doesn't even open
- Login loop, crashes back to face recognition
- Application does not function with iOS 16.1 or iOS 16.2 beta2
- Cannot create tickets in v2.1.14
- Assets listed as offline and slow to load
- Loads to blank white screen
- App locks up all the time
- Notification for ticket leads to blank screen
- App hasn't been updated in 6 months
- Cannot open a ticket from the notification
- Fails to load or results are inaccurate
- Updated app does not launch on iOS 12 or 13
- Cannot delete tickets or mark them as spam
- Appointments are read only
- Cannot create new appointments on the go
- No notifications for new tickets
- Cannot remote connect on iPad Pro
- Assets are pretty much view only
Requested features
8 requests- Dark mode
- Organize companies by logos
- Asset list first in company view
- Remote access
- More options for the app
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- All documentation features
- Add contact to a ticket
- Reminders tab
SherpaDesk
Not enough reviews yet to summarise bugs or requests.
In-app purchases
SyncroMSP
No in-app purchases
SherpaDesk
No in-app purchases
