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SyncroMSP

SyncroMSP

A powerful combined PSA+RMM

13 ratings
46 reviews
🔧 Utilities
💼 Business
Free

Details

Released
November 20, 2017
Updated
January 26, 2024

Features

Developer

Servably, Inc
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SyncroMSP screenshot #1 for iPhone
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SyncroMSP screenshot #4 for iPhone
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Reviews summary↘︎
⭐46
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📝4+ tags
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your managed services business on the go. This app allows field technicians to handle tickets, invoices, and time tracking. Quickly check in and out of jobs, upload attachments, and process payments from anywhere.

✓Ticket management
✓Invoice processing
✓Payment collection
✓Field job check-in/check-out
✓Time tracking
✓Attachment uploads
Show original description

What users say about SyncroMSP

Reviews of SyncroMSP are mostly negative: the Business app is rated 1.3/5 from 13 App Store ratings. Top complaints: outdated interface, slow performance. Summarized from real user reviews.

Negative things

  • ❌Outdated interface
  • 🐌Slow performance
  • 🚫Unresponsive buttons
  • 🔄Crashing and freezing
  • 📉Lack of features
  • 🗑️Abandoned software
  • ⚠️Not intuitive
  • 🪲Bugs and glitches
  • 🔒Login issues
  • 📉Poor execution
  • 🗑️Unusable
  • ⏳Long loading times
  • 🤷‍♂️Not updated
  • ❌Does nothing
  • 🗑️Junk app
  • 📉Needs improvement
  • 🗑️Worthless
  • 🗑️Garbage
  • 🗑️Worst app ever
  • 🗑️Hot garbage
  • 🗑️Awful
  • 🗑️App is crap
See all reviews

What's New in SyncroMSP

2.2.7

January 26, 2024

• Old login path with username and password removal • Minor bug fixes and improvements

User reviews

Most RecentHighest RatedLowest Rated

Poor interface

Hasn’t been updated in a year. Doesn’t access all the features of the msp. Not intuitive to access what’s needed. Have to wait long periods of time for it to down load from the database to be able to find anything
AAAJWRD

Garbage

Hasn’t been updated in a year, it’s abandonware at this point. After signing in the UI just crashes in a loop.
NNater4de

Still unusable

Slow as
Jjpatc6

FaceID Broke Lastest iOS

App needs a lot of work. Do not enable FaceID, App will not work.
HTHarrington Technologies

Can’t use it

This app does nothing. Buttons are non responsive. The app freezes every time. It’s nothing more than a space taker. I would love to use it if it worked.
RBRicky Browning
See 41 more reviews

Developer apps

RepairShopr Lite+
RepairShopr Lite+

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(9)

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RepairShopr POS Second Screen
RepairShopr POS Second Screen

by Servably, Inc

💼 Business

(1)

Free
Syncro Mobile
Syncro Mobile

Combined PSA and RMM

💼 Business

(23)

Free
See developer apps

User experience

🐞

Reported Bugs

28 issues

UI crashes in a loop after signing in

Bug

FaceID broke on latest iOS

Bug

App freezes every time

Bug

Cannot create a new ticket

Bug

Signed out every single day

Bug

Same device listed multiple times

Bug

Remote access not working

Bug

Endless loading loop on new app version

Bug

App immediately logs out after signing in

Bug

Won't stay unlocked for more than .02 seconds

Bug

App doesn't even open

Bug

Login loop, crashes back to face recognition

Bug

Application does not function with iOS 16.1 or iOS 16.2 beta2

Bug

Cannot create tickets in v2.1.14

Bug

Assets listed as offline and slow to load

Bug

Loads to blank white screen

Bug

App locks up all the time

Bug

Notification for ticket leads to blank screen

Bug

App hasn't been updated in 6 months

Bug

Cannot open a ticket from the notification

Bug

Fails to load or results are inaccurate

Bug

Updated app does not launch on iOS 12 or 13

Bug

Cannot delete tickets or mark them as spam

Bug

Appointments are read only

Bug

Cannot create new appointments on the go

Bug

No notifications for new tickets

Bug

Cannot remote connect on iPad Pro

Bug

Assets are pretty much view only

Bug
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Requested Features

8 requests

Dark mode

Feature

Organize companies by logos

Feature

Asset list first in company view

Feature

Remote access

Feature

More options for the app

Feature

All documentation features

Feature

Add contact to a ticket

Feature

Reminders tab

Feature

FAQ

What does SyncroMSP do?

SyncroMSP is an all-in-one platform designed for managing managed services or similar businesses. The mobile app specifically allows users to handle tickets, invoices, and track time spent on tasks while in the field.

What are the key features of the SyncroMSP app?

Key features include the ability to manage tickets and invoices, take payments with various methods, perform one-tap check-in and check-out for field jobs, upload attachments, and track time spent on specific tasks.

Is SyncroMSP free to use?

Yes, the app is free to use for all existing Syncro users. There are no additional costs associated with using this mobile application if you are already a customer of Syncro.

Who is the target audience for SyncroMSP?

The app is intended for professionals in the managed services industry, including business owners and field technicians. It's ideal for those who need to manage client work, billing, and job-related activities remotely.

Can I process payments through the app?

Yes, you can quickly look up open invoices, select a payment method, and take payments directly through the app. This streamlines the billing and payment collection process for field operations.