Most frustrating login UX I’ve ever encountered in IT
Every update seems to introduce more issues with the login process. The email field isn’t properly recognized as an email field, so password managers never prompt to autofill it. Instead, I have to manually enter my email address every time before the password field even appears and I can use my password manager.
The app also used to keep users logged in for 30 days, but now it feels like I’m having to log back in almost every day.
To make matters worse, the login experience is so frustrating and unnecessarily time consuming that QR codes for Technician Mode often expire before I can even finish logging in to scan and approve them.
The overall login experience has become progressively worse with each update, and something that should be quick and seamless has turned into a constant frustration.
The app also used to keep users logged in for 30 days, but now it feels like I’m having to log back in almost every day.
To make matters worse, the login experience is so frustrating and unnecessarily time consuming that QR codes for Technician Mode often expire before I can even finish logging in to scan and approve them.
The overall login experience has become progressively worse with each update, and something that should be quick and seamless has turned into a constant frustration.
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HheuristicEval
Response from developer
Thanks for the detailed feedback, and sorry for the frustration. You shouldn't have to sign in again almost every day, and it's worse when a Technician Mode QR code is waiting on you. Our team is looking at mobile sign-in and session handling right now, including why some users are signed out well before their session should end. Your note about password managers not recognizing the email field is part of that review. If you can email support@autoelevate.com with your device model and iOS version, it will help us track down the early sign-outs.
Please fix the UI
The new UI suuuucks. Please fix it. The old one was better. It at least worked, didn’t constantly log me out, and displayed everything properly/responded appropriately. How am I receiving request notifications when I’m logged out? That makes literally zero sense. God, please help.
C:Christy :D
Constant log outs
The constant log outs are making me highly consider a new service. This is absolutely ridiculous!
Zzampolit85
Works well enough
Edit: Constantly logs me out. What did you do to an app that worked perfectly fine before?
Notifications don’t always work. It would be great if it had an undo button or a way to delete a rule after it’s been created.
Notifications don’t always work. It would be great if it had an undo button or a way to delete a rule after it’s been created.
Jjertys
New update makes this app unusable
The new UI update completely ruins the experience. It logs you out constantly and it doesn’t provide any streamlined way to log back in. This usually means my team has to generate a second QR code because the first one expired before I was able to log in and scan it. Also the QR code scan is a pain to use since it will grab any QR code the camera can see, rather than code centered in the view box, and this is a big problem for remote teams communicating through chat.
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HheuristicEval
