MSP Manager vs SyncroMSP
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSP Manager
Manage IT support tickets and customer information remotely. Create helpdesk tickets quickly, review your schedule, and track time and expenses while on the move.
- Create helpdesk tickets
- Access customer information
- Track time and expenses
- Review schedule
- Organize business remotely
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IT service doesn’t just happen from your desk. The MSP Manager mobile app provides an easy way to manage support tickets and access customer information on the go. This app allows you to support your customers and organize your business wherever you are: - Create helpdesk tickets in seconds, not minutes - Review your schedule and access customer information - Track time and expenses on the go
SyncroMSP
Manage your managed services business on the go. This app allows field technicians to handle tickets, invoices, and time tracking. Quickly check in and out of jobs, upload attachments, and process payments from anywhere.
- Ticket management
- Invoice processing
- Payment collection
- Field job check-in/check-out
- Time tracking
- Attachment uploads
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Syncro is your all-in-one platform for managing your managed services or similar business. Our (Lite) app enables you to work on tickets and invoices and more from the field. Quickly look up any of your open invoices, select a payment method, and take payment. You can use this as a field technician now too - one-tap "check-in" and "check-out" of a field job, upload attachments, and track time spent on tasks with ease. This app is free to use for all Syncro users.
Screenshots
Verdict
The clearest difference is rating: MSP Manager at 3.6 against SyncroMSP's 1.3. MSP Manager also leads on review sentiment (15% vs 7%). SyncroMSP's advantage is update cadence (every 3 weeks vs every 6 months) and iOS requirement (12.4 vs 15.0). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MSP Manager holds the better App Store score, 3.6 against 1.3. Both are backed by a comparable volume of ratings — 32 and 13 respectively. Written reviews point the same way: 15% of MSP Manager's written reviews are positive against 7% of SyncroMSP's.
MSP Manager ships an update every 6 months, SyncroMSP every 3 weeks. The most recent releases landed on November 2, 2026 and November 3, 2026 respectively.
| Parameter | MSP Manager | SyncroMSP |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (32 ratings) — better | 1.3 (13 ratings) |
| Positive reviews | 15.4% of reviews — better | 6.5% of reviews |
| Number of ratings | 32 — better | 13 |
| Update frequency | Every 6 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 12.4 — better |
| Further details — not scored | ||
| Size | 104 MB | 21 MB |
| Age rating | 4+ | 4+ |
| Developer | N-able Technologies Inc. | Servably, Inc |
Customer experience
MSP Manager
SyncroMSP
Bugs and requests
MSP Manager
Not enough reviews yet to summarise bugs or requests.
SyncroMSP
Reported bugs
28 issues- UI crashes in a loop after signing in
- FaceID broke on latest iOS
- App freezes every time
- Cannot create a new ticket
- Signed out every single day
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- Same device listed multiple times
- Remote access not working
- Endless loading loop on new app version
- App immediately logs out after signing in
- Won't stay unlocked for more than .02 seconds
- App doesn't even open
- Login loop, crashes back to face recognition
- Application does not function with iOS 16.1 or iOS 16.2 beta2
- Cannot create tickets in v2.1.14
- Assets listed as offline and slow to load
- Loads to blank white screen
- App locks up all the time
- Notification for ticket leads to blank screen
- App hasn't been updated in 6 months
- Cannot open a ticket from the notification
- Fails to load or results are inaccurate
- Updated app does not launch on iOS 12 or 13
- Cannot delete tickets or mark them as spam
- Appointments are read only
- Cannot create new appointments on the go
- No notifications for new tickets
- Cannot remote connect on iPad Pro
- Assets are pretty much view only
Requested features
8 requests- Dark mode
- Organize companies by logos
- Asset list first in company view
- Remote access
- More options for the app
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- All documentation features
- Add contact to a ticket
- Reminders tab
In-app purchases
MSP Manager
No in-app purchases
SyncroMSP
No in-app purchases
