MSP Manager User Reviews

MSP Manager
MSP Manager
N-able Technologies Inc.

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It has been years since I first noticed this issue back when I had an iPhone 13 Pro Max, please give us a passwords button for iOS on this app, all the others have it, so why can’t this one?

Please fix the password paste feature

I cannot paste my password, it picks up some other textbox instead of the password field and I can’t paste from the Apple keyboard so I can’t login cause I have a super long password.

Superior Workflow

Since moving to MSP Manager from Zoho Desk my workflow is streamlined. Everything I need to see of a click or two away.

It keeps my client work and history organized with reports for greater visibility. Its very logical with rich granularity but it’s easy to learn for a new user.

It’s everything a PSA should be and really nothing it shouldn’t be. I will be renewing in December this year.
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Horrendous

You shouldn’t want to break your phone because of an app. Worst log in interface ever. No password manager can fill in the fields. You can’t even copy and paste your 2FA code. This needs a replacement.

Logs out often - can’t add time easily

As others have said this frustrating with slow logins and often logs out, when you want to log/update a ticket quickly.
There’s also no way to add a period of time, only start a timer, which isn’t always wanted. Could definitely benefit from talking to the user base.

Slow and logging out issue

Its slow and keep logging out. And asking 2fa again and again and again everytime I logging in. Its should remember and use faceid. Painful!

Keeps logging out and slow

This is one of the worst apps on the App Store. Your team needs to redevelop the app from the ground up.
It keeps logging me out and is extremely slow

Simple and functional

This app has proven to work just fine and allows for reviewing or editing information from MSP manager. It's functional and simple to use!

Needs massive improvement

Needs major improvements!

Not optimised for anything above iPhone 4

Username and password have to be entered each time

Doesn't support Touch ID

Website works well on iPad but not on iPhone which all of my engineers have.

Constantly Crashes

I end up with missing tickets or duplicates. Very slow and no offline option

It usually works

Looks outdated, doesn't always function properly. Not sure why the salesperson told me they have an "awesome" app, he shouldn't have mentioned it let alone used it as a selling point. Just pretend this app doesn't exist and use the website.

Looks horrible on iPhone 6 Plus

We are going into year two of larger size iPhones. We pay way too much for an app to look like this. Disgraceful