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ServiceDesk Plus MSP

ServiceDesk Plus MSP

IT help desk software for MSPs

1 ratings
12 reviews
💼 Business
Free

Details

Released
March 28, 2013
Updated
April 20, 2026

Developer

Zoho Corporation
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About

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

✓Manage multiple clients in a single help desk
✓Create, access, and resolve IT requests remotely
✓Filter requests by status (unassigned, pending, open)
✓Add work logs, notes, and resolutions to requests
✓Perform actions like picking up, assigning, and closing requests
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What's New in ServiceDesk Plus MSP

5.13.1

April 20, 2026

General bug fixes and stability improvements.

User reviews

Most RecentHighest RatedLowest Rated

App crashes

App crashes when you press on a ticket that hasn’t been assigned
FFantastic90987

Worklog type not visible on iphone 15 pro max

Some other issues in usability and ux design.
MManuelWagnercosh

Needs work

Cannot reply to a specific conversation, only to the initial requester. Notifications don’t open the latest update. You can view tickets and conversations, but not really work with this app. Disappointed.
DDublklik

No Saml Login

still no SAML Login possible.
MMoepimike

It doesn’t do what it is made to do.

Super clunky, you literally cannot reply to a service request unless you want your users to receive a confused bundle of html code. Non intuitive interface. Seriously needs to be remade completely.
TETroyGdo eeeett
See 7 more reviews

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FAQ

What is ServiceDesk Plus MSP?

ServiceDesk Plus MSP is an IT help desk and asset management software designed for Managed Service Providers (MSPs). It helps manage client IT infrastructure by integrating help desk requests and assets.

Is ServiceDesk Plus MSP free to use?

Yes, ServiceDesk Plus MSP is available for free. There are no in-app purchases or advertisements mentioned in the app data.

What devices does ServiceDesk Plus MSP support?

ServiceDesk Plus MSP is available for iPhone, iPad, and iPod devices.

How often is ServiceDesk Plus MSP updated?

The latest version of ServiceDesk Plus MSP is 5.13, last updated on January 12, 2026. This indicates a consistent update schedule.

What are the main benefits of using ServiceDesk Plus MSP?

Key benefits include managing multiple clients from a single help desk, reducing response and resolution times, and enabling technicians to manage requests from any location.

Can technicians manage requests on the go with ServiceDesk Plus MSP?

Yes, the app allows technicians to create, access, and resolve requests from any place, at any time, significantly improving their efficiency.

What kind of request filtering is available in ServiceDesk Plus MSP?

You can filter requests based on criteria such as unassigned, pending, and open requests, allowing for better organization and prioritization.

What is the age rating for ServiceDesk Plus MSP?

ServiceDesk Plus MSP has an age rating of 4+, making it suitable for a wide range of users.