ServiceDesk Plus MSP vs Secure Enterprise Messenger
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus MSP
This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.
- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests
Read full descriptionHide full description
ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
Secure Enterprise Messenger
Read full descriptionHide full description
The Secure Enterprise Messenger provides the best communication for individuals and groups, making group chat, information sharing and broadcast easier than ever before. Take advantage of all the features normally found in a messaging client, plus many more including: IP Messaging via 4G/3G or WiFi Content Rich Group Chat & Broadcast Chat across Apps, Desktop, and Outlook Share Pictures, Videos, Location, Documents & more Centrally manage company contacts, groups & users Special Enterprise chat list and message sender identification features 30 day free trial then you need a Mobile Enterprise Messaging account or be billed $1.99 to your Mobile bill
Screenshots
Verdict
ServiceDesk Plus MSP and Secure Enterprise Messenger are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | ServiceDesk Plus MSP | Secure Enterprise Messenger |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (1 ratings) — better | — |
| Positive reviews | 8.3% of reviews | — |
| Number of ratings | 1 — better | — |
| Update frequency | Every 2 months | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 28 MB | 65 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Smarsh Inc. |
In-app purchases
ServiceDesk Plus MSP
No in-app purchases
Secure Enterprise Messenger
No in-app purchases
Questions
Is ServiceDesk Plus MSP free?
Is Secure Enterprise Messenger free?
Do ServiceDesk Plus MSP or Secure Enterprise Messenger have ads?
Other comparisons
