ServiceDesk Plus MSP vs Send
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus MSP
This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.
- Manage multiple clients in a single help desk
- Create, access, and resolve IT requests remotely
- Filter requests by status (unassigned, pending, open)
- Add work logs, notes, and resolutions to requests
- Perform actions like picking up, assigning, and closing requests
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ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience. App features: * Filter requests based on criteria such as unassigned, pending, open etc. * View, create, edit and delete requests. * Perform actions (pick up, assign, close, reply) for requests. * Work log, notes and resolutions can be added/modified for each request.
Send
Securely transfer and edit Microsoft Office documents between Office 365 and Workspace ONE productivity apps. This tool is designed for users managing Office 365 apps with Intune and Workspace ONE for enhanced security and workflow.
- Secure document pass-back
- Edit Microsoft Office attachments
- Integration with Office 365
- Integration with Workspace ONE apps
- Intune-protected file handling
- Seamless editing and sending
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Workspace ONE Send enables the secure pass back and forth of Microsoft Intune-protected Word, Excel, or PowerPoint attachments between the Microsoft Office 365 apps and the Workspace ONE productivity apps. Workspace ONE Send provides seamless editing and sending capabilities for customers using Intune to manage Office 365 apps using Workspace ONE productivity apps. To optimize security and productivity for your device, Omnissa will need to collect some device identity information, such as: • Phone Number • Serial Number • UDID (Universal Device Identifier) • IMEI (International Mobile Equipment Identifier) • SIM Card Identifier • Mac Address • Currently Connected SSID
Screenshots
Verdict
The clearest difference is rating: Send at 5.0 against ServiceDesk Plus MSP's 4.0. Send also leads on ratings volume (11 vs 1). ServiceDesk Plus MSP's advantage is update cadence (every 2 months vs every 6 months) and iOS requirement (13.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Send holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: Send has 11 ratings behind it against 1, so its average is the more settled of the two.
ServiceDesk Plus MSP ships an update every 2 months, Send every 6 months. The most recent releases landed on September 19, 2026 and September 29, 2026 respectively.
| Parameter | ServiceDesk Plus MSP | Send |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (1 ratings) | 5.0 (11 ratings) — better |
| Positive reviews | 8.3% of reviews | — |
| Number of ratings | 1 | 11 — better |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 28 MB | 30 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | AirWatch, LLC |
Customer experience
ServiceDesk Plus MSP
Send
In-app purchases
ServiceDesk Plus MSP
No in-app purchases
Send
No in-app purchases
Questions
Is ServiceDesk Plus MSP free?
Is Send free?
Which has better reviews, ServiceDesk Plus MSP or Send?
Do ServiceDesk Plus MSP or Send have ads?
Which is updated more often, ServiceDesk Plus MSP or Send?
Other comparisons
