App crashes
App crashes when you press on a ticket that hasn’t been assigned
Worklog type not visible on iphone 15 pro max
Some other issues in usability and ux design.
Needs work
Cannot reply to a specific conversation, only to the initial requester. Notifications don’t open the latest update. You can view tickets and conversations, but not really work with this app. Disappointed.
No Saml Login
still no SAML Login possible.
It doesn’t do what it is made to do.
Super clunky, you literally cannot reply to a service request unless you want your users to receive a confused bundle of html code. Non intuitive interface. Seriously needs to be remade completely.
App needs a serious modernisation!
Has always been buggy and interface looks very outdated compared to other products on the market.
Fix sorted
Why can’t this app remember your preferences?
Would be so helpful if it could
Would be so helpful if it could
Bad design and functionality
The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.
A lot of function doesn’t work with iOS11
After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app
Meh
Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.
Decent, Needs More Work
The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters.
The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.
The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.
Not ready for production
As it is this app is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.
