CVS User Reviews

Customer Experience

Positive experience21.5% of reviews
Neutral10.1% of reviews
Negative experience68.4% of reviews

~ Based on 237 written reviews from the US App Store.

What users say

Is CVS Safe?

CVS appears safe based on user ratings. AppsHunter Safety Score for CVS is 90/100.

This assessment is based on 11,369 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.7% of ratings point to a safe experience
4.3% of ratings suggest some concerns
9.0% of ratings point to a risky experience

~ Based on 11,369 App Store ratings for CVS.

Is CVS Legit?

CVS appears to be a legitimate app. AppsHunter Legitimacy Score for CVS is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Says Update Needed To Use But No Update Available

Stuck in a circle between app needing update and none showing up. Can get to my prescriptions without the update.

Get's Worse With Each Update

Isn't it supposed to be better when better when the apps are updated? Are the app updates tested before they are posted? They really are terrible.

Glitching

App is glitching it tells me to update to use but then when I go to the App Store there are no updates and I can’t even do anything until I get rid of that text

Enjoy this App

I have been using this app for many years!
I like checking for sales and my rewards before heading to the actual store every week!

Displeased

I’ve been a loyal customer for 50 years. For a few months now, I have NOT been receiving any emails from CVS on Thursdays which offer discounts (example: 35% off one item). I have asked several times to be reinstated, every time to no avail. If you people do not resume my emails and discounts, I will NEVER shop at CVS again! I am extremely displeased!
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App won’t open on iPad

I have tried to open the app multiple times and multiple ways, and the app continually prompts me to update it. I have deleted and re-installed the most recent app several times, but it is locked in an endless loop with the update prompt, making it unusable.

App update

No me deja abrir el app. Me dice updated, lo hago, y sigue igual. No está funcionando.

Update

App will not update absolutely useless

Update

CVS wants me to update but when I try, it says not able to at this time, this has been going on for months

Pathetic

It doesn’t work properly. Programmers need to examine each step.

App currently not accepting login

8/25/26 - What is with this developer? Since 6/25 this iPad version of the CVS app was updated to get it functional for maybe 1 month, now for the past couple of weeks it has been left entirely nonfunctional yet again by not allowing us to use it all until “we” consumers “update” it even though no update has been uploaded by the developer for us to install. It appears that the developer focuses on the iPhone version of the app almost entirely at the expense of this iPad version being pretty much ignored. I’ve never seen this kind of behavior on the part of any other app developer, seeming to be incapable of updating for both products simultaneously.

6/19/25 - 1 full month later and this app is still unusable as it has still not been updated with a fix.

As of 5/18/25 this iPad version of the app is not accepting logins to CVS.com accounts, returning the error message stating that your “email address cannot be verified“. The iPhone version of the app was updated yesterday - works properly - and the CVS.com website is also working properly, but this iPad version has not yet been updated (maybe related to changes needed to match security updates in iOS 18.5).
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Not working

App asks ,e to update and then refuses to do so. Keeps asking me to update. Come on CVS! PLEASE FIX!

App will not open on my iPad

I have used the app before but now it Will not open on my iPad. Message says I need to update but when I click on update it sends me to the App Store and I can’t find anything about updating there

Won’t open

Tried opening this app multiple times in the last couple of weeks and it keeps saying needs to update I go to do the update there is no update available. It just takes you right back to the app and the app just says the same thing. I’ve deleted the app refreshed my iPad I tried downloading it back and it keeps telling me it needs an update in order to open if I am downloading it fresh how would there be an update there is no update available for the app the app is up-to-date still works on my phone just no longer works on the iPad for some reason have this app for years. This is a first.
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iPad or iPhone???

The app itself is okay but there is a longstanding bug that crops up every now and then. When I open the app (for iPad) it throws an "Update Now" box, blocking any further access to any app features. When I go the the App Store, NO UPDATES EXIST! When I go back to the app and tap "Update Now", it installs the iPhone version, wiping out the iPad version. VERY FRUSTRATING!!! I have notified the developers about this several times, but it keeps happening. The "fix" is to wait until a REAL update is released for the iPad version and do that update. Until that happens, this app is useless, hence the 1-STAR rating.

A couple of suggestions:
-use ONE app, ONE code-base for CVS Pharmacy, ONE app to get from App Store. The app determines what device it's running on and then presents the displays and features appropriate for that device
- STOP THE FORCED UPDATES! Unless you know an older version of an app WON'T work (say unsupported on a new release of iOS), allow the user to chose when to update. The cell signal in my CVS is very weak. It is SO ANNOYING when you force a minor update on me at the Pharmacy counter and I have to leave the line and run to the window to get cell service! Stop it!

02/2025 update: problem is back. If you install the current version 24.12.20 on iPad, it immediately forces an update which installs the iOS version. PITA.

08/2026 update: now completely broken. Stuck in forced update loop. Piss poor CVS👎👎👎
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FIX IMMEDIATELY!

After numerous updates, storage upgrades, there is still a ridiculous pop-up telling me to update now. This is a bug that is keeping me from accessing valuable content for my health. Please fix this issue immediately!!! I bought a new iPad with 256gb of empty storage for this app, and it’s STILL asking me to update…EVERYTHING IS UPDATED INCLUDING THE APP. What more do you want?
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Update Now

It’s stuck on an update now screen. Terrible!

Wants to update and won’t update

Runs you in a loop buggy

Defunct. Only the iPhone version has iOS 26 support, but I categorically refuse to use it on my iPad

See title.

Excellent App

Very easy to navigate. The pharmacy may be a little slow to load but not enough for me to down rate. I love the ability to manage my prescriptions, order refills, check if they are ready, and pay for them before going to the store. Rewards are easy to spend and have delivered. His is an app that I use often and enjoy completing my shopping here.
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