App update Annoying
Why can’t CVS fix the app update? The pp goes in circles and won’t update. How annoying when customers actually need the app.
Update not downloading
Tells me to download update but it opens to the page saying update needed. I can’t get past that to the app.
Bad update
The app requires that I update, but when I try to update it won’t!
CVS app for iPad
I had to delete the app on my iPad because it kept telling me it wanted to update the app. It was a vicious circle and kept going back-and-forth back-and-forth with no resolution. I did end up deleting the app.
I guess I’ll be forced to use Walgreens for shopping on my iPad instead of CVS. Way to go CVS you definitely dropped the ball on this one because your developers have known about this issue and have not fixed it.
I guess I’ll be forced to use Walgreens for shopping on my iPad instead of CVS. Way to go CVS you definitely dropped the ball on this one because your developers have known about this issue and have not fixed it.
Show more
App claims I need to update, but there’s no update
I tried to clip coupons, but couldn’t see the full description on my iPhone, so I tried to open the app on iPad and that’s impossible because the app claims I need to update the app before it will let me proceed. There isn’t an update for their app. I even deleted the current app and reinstalled, still, the app won’t open without me updating the app. And my iPad and iPhone are up to date, as well. There’s nothing else I can do on my end. Contacting CVS won’t do any good, no offense to them, but they’re not app developers.
Show more
Unable to open the app
When I open the app a window pops up “update now” I click on it and it brings me back to the app store but the app never updates and I am unable to actually use the app??? I noticed many people have been having the same problem but I do not see a response from CVS or the App store?
Update
It says update but will not do it. Tried everything. Can’t use the app. Removed even. Still unable even after adding it back.
Impossible to update and open
I’ve updated but now cannot get into the app on my IPad; only works on my phone
Get your tech straightened out
I tried to log in to check the status of a rx and it told me to upgrade the app. I hit the button and it takes me to the page to open the app, but it doesn’t open. Same thing repeatedly. So I’ll try again later to see if it’s working then. 🙁
Broken
Broken for almost two years now. No repair in sight. Pathetic.
IOS Update
Double work!
ZERO STARS
10/2026 update: still broken.
09/2026 update: still completely broken and unusable. I guess CVS doesn’t care or support the iPad app anymore. Should be removed from the App Store.
08/2026 update: now completely broken. Stuck in forced update loop. Piss poor CVS👎👎👎
02/2025 update: problem is back. If you install the current version 24.12.20 on iPad, it immediately forces an update which installs the iOS version. PITA.
The app itself is okay but there is a longstanding bug that crops up every now and then. When I open the app (for iPad) it throws an "Update Now" box, blocking any further access to any app features. When I go the the App Store, NO UPDATES EXIST! When I go back to the app and tap "Update Now", it installs the iPhone version, wiping out the iPad version. VERY FRUSTRATING!!! I have notified the developers about this several times, but it keeps happening. The "fix" is to wait until a REAL update is released for the iPad version and do that update. Until that happens, this app is useless, hence the 1-STAR rating.
A couple of suggestions:
-use ONE app, ONE code-base for CVS Pharmacy, ONE app to get from App Store. The app determines what device it's running on and then presents the displays and features appropriate for that device
- STOP THE FORCED UPDATES! Unless you know an older version of an app WON'T work (say unsupported on a new release of iOS), allow the user to chose when to update. The cell signal in my CVS is very weak. It is SO ANNOYING when you force a minor update on me at the Pharmacy counter and I have to leave the line and run to the window to get cell service! Stop it!
09/2026 update: still completely broken and unusable. I guess CVS doesn’t care or support the iPad app anymore. Should be removed from the App Store.
08/2026 update: now completely broken. Stuck in forced update loop. Piss poor CVS👎👎👎
02/2025 update: problem is back. If you install the current version 24.12.20 on iPad, it immediately forces an update which installs the iOS version. PITA.
The app itself is okay but there is a longstanding bug that crops up every now and then. When I open the app (for iPad) it throws an "Update Now" box, blocking any further access to any app features. When I go the the App Store, NO UPDATES EXIST! When I go back to the app and tap "Update Now", it installs the iPhone version, wiping out the iPad version. VERY FRUSTRATING!!! I have notified the developers about this several times, but it keeps happening. The "fix" is to wait until a REAL update is released for the iPad version and do that update. Until that happens, this app is useless, hence the 1-STAR rating.
A couple of suggestions:
-use ONE app, ONE code-base for CVS Pharmacy, ONE app to get from App Store. The app determines what device it's running on and then presents the displays and features appropriate for that device
- STOP THE FORCED UPDATES! Unless you know an older version of an app WON'T work (say unsupported on a new release of iOS), allow the user to chose when to update. The cell signal in my CVS is very weak. It is SO ANNOYING when you force a minor update on me at the Pharmacy counter and I have to leave the line and run to the window to get cell service! Stop it!
Show more
Pretty Bad App
I am stuck in a loop where it will not allow me to log in. Keeps telling me to update app to use it. It then takes me to the App Store to open it. Then it routes me right back to the screen that says update app - and round and round we go. Have had problems in the past with the app being very cumbersome to navigate.
Show more
Newest CVS Health Website - I Give It an F
I downloaded the new CVS app in order to renew an existing prescription. Now, in the new app, I can’t find a way to renew a prescription on line. The old system had a button at the bottom of the screen just for renewing prescriptions. It was simple, and it worked fine for me. Unless I can figure out a way to renew an existing prescription with the new app, I will have to start coming in to do it in person at at the pharmacy. This will impact the workload on your employees. Not a heavy lift for me, but I don’t see why you felt that you had to change a system that used to work just fine. Please add a page with instructions that explain how customers can renew prescriptions on line. Or let customers use the old system.
Show more
NOT WORKING ON AN IPAD!!
Absolutely WILL NOT LAUNCH on an iPad PRO. Tells you it needs to be updated and takes you to the App Store. After the update, it does exactly the same thing in an endless loop. Deleting the app does not help!! WTH? The iPhone version has no such issues.
iPad app simply won’t open
We’re not “having difficulty updating.” The app simply won’t update, and won’t open without the update that doesn’t exist. This is a hideously broken app and has been for almost a year. CVS shows no interest in fixing it. Avoid like the plague. Apple’s rating “summary” is its own kind of deception. They should’ve removed this from the Apple Store ages ago
Show more
UPDATE HOW?????
Like others it’s been telling me to update for WEEKS. USE to use it quite often!!!
August 2026 “Update”
The stupid app won’t open at all. I click to update it, but apparently, the App store believes it’s updated and only offers me the option to “open.” When I click it, the app tells me to update, and around and around I go. No update just annoyance that I can’t access it at all.
October 2026- Update
I’m still getting absolutely nothing from whatever update is supposed to come from the app. Each time I open it, I get a message saying that in order to the app I need to update the app. Then I press to update the app, which takes me to the App Store, but only offers the option to “Open.” Once again, I press the option to open and it just keeps me going in a circle round and drowned saying that I need to update the app in order to open it but the only option it gives me is to open. There is no update option! I have tried deleting the app and reinstalling it, and it is the most frustrating thing.
October 2026- Update
I’m still getting absolutely nothing from whatever update is supposed to come from the app. Each time I open it, I get a message saying that in order to the app I need to update the app. Then I press to update the app, which takes me to the App Store, but only offers the option to “Open.” Once again, I press the option to open and it just keeps me going in a circle round and drowned saying that I need to update the app in order to open it but the only option it gives me is to open. There is no update option! I have tried deleting the app and reinstalling it, and it is the most frustrating thing.
Show more
Fix the app for iPad already!
You have message upon message regarding the inability to use the app on iPad and it’s not been fixed yet. What’s the holdup? I’ve deleted and re-uploaded the app a couple of times already and that does not help. I get the same error message. Can you please fix the issue?
Not to good
It’s sad when you start with an app that won’t work from the start.
