CWLite

Manage Tickets View, search, and update your assigned tickets. Create new tickets, change statuses, add notes, and log time entries - all from your phone or iPad. Stay Connected Add discussion or internal notes with email options. View the full conversation history on any ticket. Call or message contacts directly via phone or Microsoft Teams. Track Your Time Log time entries with start/end times and notes. See hours budgeted vs. actual at a glance. Automatic Visit Detection CWLite uses background location to detect when you arrive at and leave a job site. Assign visits to tickets with a tap -- automatically creating time entries and notes. Technician Map See where your team is in real time. Dispatchers and technicians get a live map view of all active techs with location and last-update time. Push Notifications Get instant alerts when tickets are created, updated, assigned, or closed. Tap a notification to jump straight to the ticket. Works Offline Contacts and reference data are cached locally so you can keep working even without a connection. Data syncs automatically when you're back online. Enterprise Ready Supports Microsoft Azure AD single sign-on, Intune mobile device management, and two-factor authentication. Browse Contacts Search company contacts, view phone numbers and emails, and reach out with one tap. Requirements CWLite requires a CWLite server instance connected to your ConnectWise PSA environment. Contact your administrator to obtain your server URL and login credentials before getting started.