IR Connect (SkyCommand) vs CWLite

Monitor and control your Inner Range security and access control system like never before - anywhere at any time. IR Connect offers complete control and monitoring of your Inner Range Video, Security and Access control system. IR Connect alerts you to any critical activity through alarm notifications to your mobile devices. The user interface is designed with simplicity and convenience in mind ensuring that the things most important to you are always kept safe and secure. IR Connect Features: Instant notifications for alarm events to your mobile device* Live video streaming and Historic video playback via Inner Range Video Gateways Arm and disarm your security system remotely Remotely control doors and automation Real-time item state monitoring including security sensors Supports multiple sites and security areas Customise your Favorite list for quick access to your most used items and personalise items with photos ‘Drag and Drop’ items to reorder lists Notification and alarm event history PIN or Biometric App entry and lock Control your system from your car using Apple CarPlay Capture snapshot images and live video recordings Download historic recorded video clips Quick control of items from your mobile device using Siri Shortcuts
 *Push Notifications are enabled by your security technician or system integrator by subscribing the device to an app subscription plan. To register for a IR Connect SkyCommand account visit https://www.skycommand.com/skycommand/signup

Manage Tickets View, search, and update your assigned tickets. Create new tickets, change statuses, add notes, and log time entries - all from your phone or iPad. Stay Connected Add discussion or internal notes with email options. View the full conversation history on any ticket. Call or message contacts directly via phone or Microsoft Teams. Track Your Time Log time entries with start/end times and notes. See hours budgeted vs. actual at a glance. Automatic Visit Detection CWLite uses background location to detect when you arrive at and leave a job site. Assign visits to tickets with a tap -- automatically creating time entries and notes. Technician Map See where your team is in real time. Dispatchers and technicians get a live map view of all active techs with location and last-update time. Push Notifications Get instant alerts when tickets are created, updated, assigned, or closed. Tap a notification to jump straight to the ticket. Works Offline Contacts and reference data are cached locally so you can keep working even without a connection. Data syncs automatically when you're back online. Enterprise Ready Supports Microsoft Azure AD single sign-on, Intune mobile device management, and two-factor authentication. Browse Contacts Search company contacts, view phone numbers and emails, and reach out with one tap. Requirements CWLite requires a CWLite server instance connected to your ConnectWise PSA environment. Contact your administrator to obtain your server URL and login credentials before getting started.