App Buggy
I signed up for the 7-day free trial subscription but was billed immediately. The app then went completely white and crashed. After closing and reopening the app my purchase wasn’t recognized. I clicked “Restore Purchase” which was confirmed and then the app crashed again. Tried several times, the app always crashes. I then went to the developer site to reach out and the only contact info is an enquiry form with no place to write anything. So I’m out $9.99 on a 7-day free trial with an app that doesn’t work…
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Response from developer
Hi Brendan. Thanks for your review. We’re sorry that you had a bad experience. As we are a small team it’s difficult for us to support all new versions of iOS and Android. We will release and update shortly that will address your problems. You’ve been in touch with our support channel at support@cyanolakes.com as per the app description. We arranged a login for you as compensation. Did we manage to solve the problem? Thanks!
