Unable to download
Purchased article and unable to download.
Good when it works
Downloads get stuck “queued” a lot and I have to reinstall the app.
Response from developer
Hi Chris, Thanks for your review, and we're really sorry to hear you're experiencing difficulties. If you'd like to email our support team at apps@futurenet.com, with a brief description of the queuing issue you're facing, our advisors will be happy to assist further. Many thanks, The Digital Support Team
Very poorly written App
This app must be one of the worst digital magazine app I’ve ever seen.
It often get stuck in “queued” state and refuses to download. Or It forgets that you are subscribed and asks you to pay for an issue.
The customer service doesn’t exist. Repeated emails go unanswered. The subscription fee of $50 a year is very steep, considering other cycling magazines usually range fro $12 to $30 a year.
It often get stuck in “queued” state and refuses to download. Or It forgets that you are subscribed and asks you to pay for an issue.
The customer service doesn’t exist. Repeated emails go unanswered. The subscription fee of $50 a year is very steep, considering other cycling magazines usually range fro $12 to $30 a year.
Show more
Response from developer
Hi there, and thanks for your review. We're sorry to hear you're experiencing difficulties – if you'd like to email our support team at apps@futurenet.com, with a brief description of the queuing issue in question, our advisors will be happy to assist further. Many thanks, The Digital Support Team
The new update broke the App
It was used to work fine. The new refresh of the App broke it and it does not restore my issues.
However, the customer service is even worst than the app. I contacted them that their app is broken. They asked me to contact Apple. I did. And apple said that they are only a store front and the publisher needs to correct the problem.
So far, I paid $49.99 to renew my subscription and app doesn’t work. And since more than 30 days has passed canceling the subscription would not get my money back.
At the end of the day they have my money and I have their broken app.
However, the customer service is even worst than the app. I contacted them that their app is broken. They asked me to contact Apple. I did. And apple said that they are only a store front and the publisher needs to correct the problem.
So far, I paid $49.99 to renew my subscription and app doesn’t work. And since more than 30 days has passed canceling the subscription would not get my money back.
At the end of the day they have my money and I have their broken app.
Show more
more functionality
It could have more functionality
such as using apple pencil to mark or select text for dictionary, translator or wikipedia.
such as using apple pencil to mark or select text for dictionary, translator or wikipedia.
