Wrong info
The app is fine for requesting refills, but it’s not helpful for checking the status of a prescription. It just says “being filled, should be ready soon,” even if the medication is on back-order and they actually have no idea when they will get it. You have to call them anyway, which makes the app somewhat pointless.
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Prescriptions are never filled on time
It’s day 30 since I submitted a request by text and through the app and I still do not have my medication that is not in shortage and does not need a PA. I have called numerous times and DHMC is well aware that the prescriptions are taking WEEKS via app to even start being filled. They only start filling them once you call many times.
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Prescriptions are never filled until you call
The prescriptions sit in the “getting refilled” queue for days to weeks when you refill via the app. Every refill requires the patient to call multiple times.
Won’t let you sign in
The app has suddenly stopped letting me sign in. It keeps telling me there was a problem with my password. I use Face ID so I am not entering a password. I had to delete and redownload the app to reset my password. It still says I have the wrong password.
Use the app if you never want to receive your meds
When you renew on the app be prepared to wait for 3-4 weeks before staff get around to filing it and they will only do so after countless phone calls.
You hit renew and it ends up in the “getting refilled” queue for an eternity. Staff are not renewing the requests off the app in an ethical timeframe.
You hit renew and it ends up in the “getting refilled” queue for an eternity. Staff are not renewing the requests off the app in an ethical timeframe.
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