The app doesn’t work
I paired air the subscription but cat create a new account
Дорого
Обожнювала цю програму, але як на мене дуже дорого. Нажаль через ціну не буду користуватись
지난영상
지난 영상들이 다 사라졌는데 뭔가요
Disappointing
I have had daily snap for several years now and have enjoyed capturing my years through this app and especially liked that you could add as many snaps per day as you wanted. However throughout the years I’ve noticed the app tends to be laggy/ have had issues logging in/ issues with loading snaps. In the past customer support has been pretty quick to help me resolve these issues. Now I am going through a similar issue and have not been able to get help at all. I was having an issue with the past snaps from my story not loading within the app. I was a bit worried since I had about six months of snaps captured already. I decided to try and delete the app and redownload it to see if it would help. Now I am no longer able to login and as I had mentioned I have not had help from customer service. I have received one email from them saying I need to be Pro to download my snaps. Firstly, I am Pro which they would know if they had looked into my account at all. Secondly, that is not the issue I have as all users should be able to see their snaps within the app. I am very disappointed with this app and it’s lack of customer service as well as the fact that it continues to have issues with the app itself for years that they have not figured out
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Edit: when I left this review I actually received help and was given Pro for free for a year. Yet here I am again in November 2024 and having the same issue. I’ve been emailing customer service for weeks now with no response. I hope editing this review will get them to actually give me a response. But everyone save yourself the hassle and use another app. Your snaps will disappear and you will not receive help at all. I’d honestly give them zero stars if I could
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Edit: when I left this review I actually received help and was given Pro for free for a year. Yet here I am again in November 2024 and having the same issue. I’ve been emailing customer service for weeks now with no response. I hope editing this review will get them to actually give me a response. But everyone save yourself the hassle and use another app. Your snaps will disappear and you will not receive help at all. I’d honestly give them zero stars if I could
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Do not buy, app breaks down and bugs are no longer being fixed
I regret buying this app right before my wedding day in 2018, hoping that it would enable me to record a second a day as advertised. Almost immediately, I started having issues with it and their customer service never bothered to help me or debug. Then I noticed that they are no longer updating this app to fix bugs, so I guess that explains it. Bottom line is it stopped working and I lost a bunch of memories I thought I would have forever, including those precious first few months after my son was born. Going to try a different app instead, as should you.
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50,000
결제 조심 ㅣ
달력 아이콘을 눌르면 앱이 꺼집니다.
달력 아이콘을 누르면 앱이 종료됩니다. 달력에 영상 찍은 날이 기록되는 기능으로 보이는데, 왜 누르면 앱이 종료되는 건가요 ㅠㅠ
If only it worked always
We’ve been using it for years (since 2017)! Posted every month on Instagram and loved the result, especially when the baby was born.
Last 2 years it doesn’t work twice in every 6 month as if it is not paid but it is!
So we lose great moments to make for a month and no answer from customer support.
I’m searching for a substitute.
Daily snap team, what has happen to u?
Last 2 years it doesn’t work twice in every 6 month as if it is not paid but it is!
So we lose great moments to make for a month and no answer from customer support.
I’m searching for a substitute.
Daily snap team, what has happen to u?
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Where is customer service?!
I like this app and I’ve used it for years but every time it renews, after I’ve paid the $30 it tells me that I need to renew. (Even though i just did) And won’t let me record or do anything. When I try to contact them via email or social media to get some help, I receive no word back. I love to use this app to document little moments of every day with my kids but it is very frustrating when I can’t do that because it will not work and no one is available to help. Especially after forking over $30.
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No longer good
The app is no longer being monitored. Have had the same issue multiple times and have emailed and no longer getting responses from the company. I’ve had 5 years of videos of my daughter pretty much completely lost. There are other apps that will do a better job of solving issues that come up. Keep looking. This is not the app
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Where is customer service?!
I like this app and I’ve used it for years but every time it renews, after I’ve paid the $30 it tells me that I need to renew. (Even though i just did) And won’t let me record or do anything. When I try to contact them via email or social media to get some help, I receive no word back. I love to use this app to document little moments of every day with my kids but it is very frustrating when I can’t do that because it will not work and no one is available to help. Especially after forking over $30.
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Response from developer
Hi. We understand your negative feedback. Unfortunately we had problems with support, but we solved them and will now do our best to help our users promptly. If this is still relevant, please write to us at hello@babyalbum.com and we will definitely help! Every user is very important to us 🙏💖
не работает переодически
у меня про версия навсегда, с 4 августа функционал приложения был абсолютно заблокирован, вплоть до выгрузки видео, которые я снимала последние пол года! написала на все их почты и никто не отвечает. 31 августа заработал функционал, спасибо тому, кто к этому причастен)
Disappointing
I have had daily snap for several years now and have enjoyed capturing my years through this app and especially liked that you could add as many snaps per day as you wanted.
However throughout the years I’ve noticed the app tends to be laggy/ have had issues logging in/ issues with loading snaps. In the past customer support has been pretty quick to help me resolve these issues. Now I am going through a similar issue and have not been able to get help at all. I was having an issue with the past snaps from my story not loading within the app. I was a bit worried since I had about six months of snaps captured already. I decided to try and delete the app and redownload it to see if it would help. Now I am no longer able to login and as I had mentioned I have not had help from customer service. I have received one email from them saying I need to be Pro to download my snaps. Firstly, I am Pro which they would know if they had looked into my account at all. Secondly, that is not the issue I have as all users should be able to see their snaps within the app.
I am very disappointed with this app and it’s lack of customer service as well as the fact that it continues to have issues with the app itself for years that they have not figured out
However throughout the years I’ve noticed the app tends to be laggy/ have had issues logging in/ issues with loading snaps. In the past customer support has been pretty quick to help me resolve these issues. Now I am going through a similar issue and have not been able to get help at all. I was having an issue with the past snaps from my story not loading within the app. I was a bit worried since I had about six months of snaps captured already. I decided to try and delete the app and redownload it to see if it would help. Now I am no longer able to login and as I had mentioned I have not had help from customer service. I have received one email from them saying I need to be Pro to download my snaps. Firstly, I am Pro which they would know if they had looked into my account at all. Secondly, that is not the issue I have as all users should be able to see their snaps within the app.
I am very disappointed with this app and it’s lack of customer service as well as the fact that it continues to have issues with the app itself for years that they have not figured out
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Subscription problem
This app is amazing, the best thing to film life with kids. After one year of subscription I desided to buy it again. The money was debited from my account but the app still doesn’t work. I lost access to PRO version even after paying. Dear Daily Snap owners, please help me with this issue.
No Free Version Available
Giving 3 stars versus 1 because I have not experienced it however was sad to not be able to find a free version. I don’t want tonpa especially without knowing if I’ll like the app or not. I am glad to see different subscription plans (lower monthly cost) whereas 1SE gives you one big plan. Maybe one day they’ll give limited use for free.
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Takes your money and doesn’t work
I have a subscription and the app and it keeps telling me the pick a subscription before I can use the app- but it already took my money and I can see I have a subscription that is currently active. Absolutely garbage.
Where is customer service?!
I like this app and I’ve used it for years but every time it renews, after I’ve paid the $30 it tells me that I need to renew. (Even though i just did) And won’t let me record or do anything. When I try to contact them via email or social media to get some help, I receive no word back. I love to use this app to document little moments of every day with my kids but it is very frustrating when I can’t do that because it will not work and no one is available to help. Especially after forking over $30.
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Response from developer
Hi. We understand your negative feedback. Unfortunately we had problems with support, but we solved them and will now do our best to help our users promptly. If this is still relevant, please write to us at hello@babyalbum.com and we will definitely help! Every user is very important to us 🙏💖
Hard to use
This app is hard to use and there are no instructions about how get started or to add existing videos. There is not even a “help” or contact us section of the app, and there are multiple email addresses to contact developers but I haven’t heard back in 3 days about how to use the app. No resources online either. I wish I had not paid for it!
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Оплатила подписку на год, но подписка на работает!
Добрый день! Подскажите, пожалуйста, куда обратиться. Я оплатила годовую подписку 24 июня 2022, но функция добавления новых snap до сих пор заблокирована, приложение предлагает купить подписку. Но подписка уже куплена! Я не могу скачать свой альбом, у меня больше 1500 снэпов, и я не могу это скачать!!!
Пожалуйста, хотя бы разблокируйте скачивание своей истории на оплаченной подписке!!!
Пожалуйста, хотя бы разблокируйте скачивание своей истории на оплаченной подписке!!!
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I can’t even use it?!
I literally just got this and I can’t even take a video without an ad trying to get me to pay money for pro, so what is even the point of keeping this if I can’t even use it?? I absolutely DO NOT recommend because I guess the creators were so into trying to make money off upfront people that they don’t even let the app work.
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