Money gone
Response from developer
Hello, recently, we've received many repetitive user reviews without any details that can help identify the support requests. We couldn't locate an account or support request associated with your name. It makes us believe that your review is a part of the artificial activity, too. If you contact our support team about your issue, please share your support ticket number so we can investigate it. If you haven't contacted us yet, please message us here: https://bit.ly/2rgGdRw. UPD: Hello, we'll be happy to assist with any issue. Please let us know your ticket number or User ID.
Fraud
Response from developer
Hello, we kindly ask you to stop spreading false information. Your review doesn't provide identifiable details, allowing us to locate your account or support request and assist you. If you had a chance to contact our support team, please share your ticket number so we can look into it.
SCAM!!SCAM!!SCAM!!
We lost our fund using the app
They are not real Wallet for they did’t give private key to you
Response from developer
You keep posting the same review for all of our wallets; yet when we try to get more details about your situation, all our attempts keep getting ignored. You haven't submitted any support tickets recently either (http://bit.ly/fwsuppt). Is there some issue we can help you resolve?
SCAM！！they steal money
2 how they steal your money? For they keep the private key. Remember if you cannot hold private key by yourself, the money is not yours
3 two of my friends’s money is stolen by using the app. Just google that , you could find many similar case
Response from developer
gangliuleon, you can resume all operations on your Freewallet account now. Sorry to read your review under our Dash Wallet. As we remember, you were dealing with our Ethereum wallet only. We hope that you can remove this review because your situation has been successfully resolved. As for other points covered here: - We are working on the feature that will allow exporting your wallets to PC or another service. - Please provide your both friends' user ID; we'll be glad to look into their cases and assist! Otherwise, this review would be deemed by as part of the defamation campaign.
Happy with Freewallet
Response from developer
Lgmillerdc, thank you very much for your feedback, appreciate it! UPD: Please feel free to check our web wallet (http://bit.ly/webwllt) for XRP, Tron & Stellar coins.
